Reviews
Not surprisingly I went through 3 sales contacts during
Not surprisingly I went through 3 sales contacts during the 11 months my Maverick was on order. Ty was the person helping the final transaction. Elizabeth Kimple and Zack Jones were also helpful previously. The dealer added $449 for coating and nitro in tires, I did not request it but was told the dealer did this with all new cars. I would rather have had a choice.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Dick, thank you for your review and for choosing Port Orchard Ford! Feedback is one great tool we use as a business, to know where improvements need to be made and where perfection has been met. Thank you for your time in supplying us your feedback. We hope you love your new 2022 Ford Maverick and we look forward to seeing you again soon. Don’t forget you get free car washes for life at Port Orchard Ford! - Sara (in customer service)
Terrible.
Terrible. Went to buy a car- the finance guy Val blatantly crossed out my name and stamped my co-signer’s on the buyers line. They sold my co-signer the car without permission, and then when I called him confused about why the car isn’t in my name he told me I have a “psychological hang up” and then said he’d get back to me and never did. We have been working with corporate but they haven’t been entirely helpful either. Buy from anywhere else instead. They also lied about the price of the car- it said 21k it is actually written down on paperwork at 36k
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret to hear that your experience with our staff was unpleasant. This is concerning to us, as we impress very high standards upon our staff. We will be forwarding your feedback to our Management team at Port Orchard Ford, and someone will be contacting you shortly. Thank you – Sara (in customer service)
My service rep Brenda, did a great job keeping me up to
My service rep Brenda, did a great job keeping me up to date on the progress of my repair and expediting it. Kudos to Brenda and the whole service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Martin, thank you so much for choosing Port Orchard Ford. We’re beyond excited to hear that you had such a great experience with your Service Advisor, Brenda Dunn. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. We are excited to see you for your next visit! - Sara (in customer service)
Tony and the whole crew where absolutely awesome to work
Tony and the whole crew where absolutely awesome to work with! Great experience!!! Great price also!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Brian, thank you for your amazing review! We’re happy to hear that you love your 2020 GMC Sierra 1500 and had a great experience with Tony Rodriguez! We look forward to seeing you again soon in our service department at Port Orchard Ford for your first oil change! Thank you and drive safe - Sara (in customer service)
Ty was so professional and easy to work with!
Ty was so professional and easy to work with! The whole sales team was amazing! We not only got the vehicle of our hopes, we left having made new friends!! This was the best car experience we’ve ever experienced!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Joy, thank you for your fabulous review and for choosing Port Orchard Ford! We’re ecstatic to hear that you had a great experience working with Ty Vandergriff and our great team, toward the purchase of your brand new 2022 Ford Bronco Sport. We look forward to seeing you again soon for your first oil change and catching up with our new friends. Don’t forget you get free car washes for life at Port Orchard Ford! Thank you - Sara (in customer service)
Being greeted when I got out of my car by Gerardo
Being greeted when I got out of my car by Gerardo instantly put me at ease!! Friendly, knowledgeable and pressure-free when you're a woman alone is a great thing. I highly recommend Gerardo and Val the finance guy for making my car purchase relatively pain-free!! Worth the drive from Seattle!!! Johnna L
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to provide our Port Orchard Ford Store your incredible feedback and great review. We are beyond thrilled to know that working with Gerardo Navarro and Val Cummings in Finance, was transparent, friendly, and hassle free. We hope that you love your new vehicle, and we cannot wait to set up your first oil change in our Service Department. Thank you and drive safe - Sara (in customer service)
I have taken my car here before for a service
I have taken my car here before for a service appointment. I was skeptical with having a different service advisor from before, but they are all very friendly and knowledgeable. Josh Rutschman was my service advisor that day and he's proven to be very helpful during my service appointment. He provided an in-depth look at what my car needed as far as service/maintenance. He caught on some maintenance services that were overlooked by the previous dealership that I went to and got everything all up to date that day. Highly recommend and very reliable. 10 out of 10 would do business with him again. And with this dealership in general! Thanks Josh!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback on your recent service visit for you Ford Escape. . Our team at Port Orchard Ford is extremely excited to hear that you were impressed with Josh Rutschman, your Service Advisor and his thoroughness. We’re looking forward to seeing you again soon for another exceptional visit! - Sara (in customer service)
Our service writer Josh was very attentive & helpful.
Our service writer Josh was very attentive & helpful. He was able to get us our vehicle in and out promptly! We greatly appreciate the awesome service & will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for choosing Port Orchard Ford! We’re excited to hear that you had such a great experience with our service team, and particularly Josh Rutshcman. We are here to help our clients every step of the way and we're simply overjoyed to hear that this dedication shows. We cannot wait to see you again soon. Thanks again and drive safe! - Sara (in customer service)
Kyler helped put us in a vehicle we we looking for with
Kyler helped put us in a vehicle we we looking for with zero pressure. Best car purchase we've ever experienced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your outstanding review and great feedback! We’re happy to hear that you had a great experience working with Kyler Hockaday toward the purchase of your new vehicle. We look forward to seeing you again soon in our service department at Port Orchard Ford for another exceptional visit! Thank you and drive safe - Sara (in customer service)
Zack was honest, upfront and very professional.
Zack was honest, upfront and very professional. I didn’t feel pressured in any way. Very happy with my experience and will gladly recommend Bruce Titus Ford and Zack Jones. Very happy with my purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cindy, thank you for your terrific review and for choosing Port Orchard Ford! We’re happy to hear that you had a great experience working with Zackery Jones. We hope you love your new 2003 Chevrolet Corvette and we look forward to seeing you again soon. Don’t forget you get free car washes for life at Port Orchard Ford! Thank you and drive safe! - Sara (in customer service)