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Sunset Ford

(1,054 reviews)
Visit Sunset Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (888) 669-7192 (888) 669-7192
Used (888) 669-7270 (888) 669-7270
Service (888) 671-2034 (888) 671-2034

Reviews

(1,054 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford from DealerRater.

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They were very helpful and honest. We liked that, Renzo...

They were very helpful and honest. We liked that, Renzo was very helpful and didn’t hover. He was able to get us what we wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Aron was the type of salesperson I like working with. He...

Aron was the type of salesperson I like working with. He was there to answer our questions, gave us our space and time to look and talk, asked questions to better understand what we were looking for and what was important to us, and made suggestions. He did all this without being pushy or seem like he had to make the sale. We ended up buying something completely different than what we came in looking at. If he didn’t know an answer, he wouldn’t make something up, but rather he found the correct answer. Lastly, he communicated with us well. I will definitely be recommending him specifically to those I know who are in the market for a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Again, failure by the dealer, no communication.I...

Again, failure by the dealer, no communication. I understood that the truck was going to be on order, but also I worked that when the truck arrives, the dealer do all the extra work before I get the truck. I already made the first payment, no truck yet. Truck arrived last Friday, December 4th, and was told that I will get my truck by Tuesday, December 8th. Last communication was on Friday, December 4th and today, December 10th I still don't have the truck. What the xxxx? What else is going to happen with this Dealer? Why I keep getting screwed by the Dealer? Looking at the previous reviews, seems that I'm the one that's getting singled out. Why? With all the money I pay for my vehicles, I feel I'm getting treated like s**t.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great staff. Fast. Trustworthy. You need to take off the...

Great staff. Fast. Trustworthy. You need to take off the 25 word minimum here though if you want to get a completed survey I imagine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were awesome! Everyone was extremely helpful...

They were awesome! Everyone was extremely helpful especially Kegan!Kegan was extremely knowledgeable about the car we were interested in & he was so helpful. & polite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easiet best car buying experience I have ever had! Tom is...

Easiet best car buying experience I have ever had! Tom is a gem and continued to check in on me to make sure all of my needs were being met. Mike, I think that's his name gave me an amazing deal on the car! The finance guy made signing fast and simple. Almost felt like royalty..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I highly recommend Sunset Ford. I worked with Aron...

I highly recommend Sunset Ford. I worked with Aron Zampardo to find a new Ford Expedition. The process was smooth, informative, and overall enjoyable. The next time I am in the market for a new vehicle, I will be sure to call the folks at Sunset Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales people, finance, and other staff were very friendly...

Sales people, finance, and other staff were very friendly and accommodating. We negotiated a deal that fit our needs and we are looking forward to a long relationship with Sunset Ford of Sumner. We are very pleased with our new vehicle. We would suggest more communication when circumstances change (such as covid-19 restrictions effecting service turn-around times) in order to keep us informed throughout the entire process for scheduling service. We could’ve picked up our vehicle sooner, rather than waiting 2 weeks after purchase. overall, we are very pleased. Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We did not expect to purchase a car that day but things...

We did not expect to purchase a car that day but things just work out. Everyone we worked with was so nice. We were not push into getting a truck but we did. The best car buying experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I had looked at a couple of dealerships with...

My wife and I had looked at a couple of dealerships with no luck , it was high mileage or no warranty at Sunset Ford we got the lifetime Powertrain warranty included . Great experience will but there again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.