Reviews
My service advisor did a great job assisting me and
My service advisor did a great job assisting me and resolving my issue. Always a good experience and great customer service.,
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that your service advisor was able to assist you and resolve your issue. Providing great customer service is our top priority, and we’re pleased to know you had a positive experience. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park
Not a thorough inspection.
Not a thorough inspection. The completed report said I declined inspection of my transmission, and I did not. The mechanic rotated tired but did not make sure air in tires matched. It felt and seemed like a rush service.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for the experience you had. It’s important to us that every service is thorough, and we understand your concerns. We’ll be sure to address this with our team to ensure that future inspections are more comprehensive and that all tasks are completed with the care and attention they deserve. If you'd like to discuss this further or if there's anything we can do to resolve the situation, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park
Service rep friendly and competent.
Service rep friendly and competent. Recall service completed in timely manner and wait was as scheduled.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We’re glad to hear that our service representative provided friendly and competent assistance, and that your recall service was completed on time. We aim to ensure a smooth and efficient experience, and we’re happy to know that we met those expectations. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
This is a professional team and dealership.
This is a professional team and dealership. Top to bottom, great people. Customer service A+
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team. We truly take pride in delivering excellent customer service, and it’s wonderful to know that you felt supported by everyone here. If there's anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park
I am from OP, IL and was in town for the Holiday visiting
I am from OP, IL and was in town for the Holiday visiting my parents. I currently live in CBUS, OH. Was at this dealership for 2 hours for a standard oil change and that was with an appointment at 8:40am and I was there at 8:30am. I was listening to an audio book in the waiting room (my iPhone auto connects to my vehicle when in range), when my phone connected to my car that was turned on around 9:50am. I turned off the Bluetooth so I could hear my phone again. Within 30 mins of it being brought back, the oil change was complete and I was good to go. I have never sat at at the Infiniti dealership for more than an hour with an appointment. I don't understand why I sat there for 80 mins until my car was brought back to even begin service. I would not come back to this dealership due to the inefficiency of a standard oil change. Mike was my service agent, he told me it was going to take two hours and he'd be back with paperwork to check me out when it was ready. I asked a specific question around my vehicle being able to tell me each tire's PSI and instead of checking what a 2019 will show he said he had no idea since there are various new models that are out now. So, I basically read the manual and figured it out for myself!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and we apologize for the delay and inconvenience you encountered. We understand how important your time is, and it’s concerning to hear that you waited longer than expected for your oil change, as well as for the lack of assistance with your vehicle's tire pressure feature. We appreciate your feedback on Mike’s handling of your inquiry and will be addressing this with him to ensure all customer questions are met with accuracy and helpfulness in the future. We strive for efficiency and a high standard of service, and it’s disappointing that we did not meet those expectations during your visit. If you’d be willing to give us another chance, we’d love to make things right. Please feel free to reach out to discuss how we can better serve you in the future. Best Wishes, INFINITI Of Orland Park
LaToya was very kind from the start to the end of my
LaToya was very kind from the start to the end of my appointment. She even noticed an issue that I forgot to mention.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re delighted to hear that LaToya went above and beyond to assist you during your appointment. Her attentiveness and kindness are truly appreciated. We look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park
Very prompt and friendly service.
Very prompt and friendly service. Frank was very informative, friendly and excellent customer service. Highly recommend!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that Frank provided you with excellent and informative service. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park
Brought my Q50 RS after my steering rack went out, they
Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park
Service was excellent and professional the team was very
Service was excellent and professional the team was very helpful to me and friendly I love it
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're so glad to hear that you had an excellent experience and that our team was both helpful and friendly. We truly appreciate your kind words and look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park
Mike was very professional and thorough.
Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're thrilled to hear that Mike provided professional and thorough service. We always strive to ensure that our customers' questions and concerns are addressed, and it's great to know Mike was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park