Reviews
Costumer service is always amazing!
Costumer service is always amazing!!! But another thing that I like is enjoying a cup of coffee while I wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear you enjoy the customer service and the coffee while you wait. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
My first time here was great.
My first time here was great. My service was quick and efficient. My service advisor Michael was pleasant and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that your first visit was great and that Michael provided pleasant and informative service. We appreciate your feedback and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park
Infiniti has been easy to work with and the customer
Infiniti has been easy to work with and the customer service is always top tier. My vehicle was serviced due to a recall and service was done quickly and efficiently. Im so glad I chose Infiniti for my vehicle and service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with Infiniti, both in terms of customer service and the quick and efficient handling of your recall service. We truly appreciate your trust in us and are so glad you chose Infiniti for your vehicle and service needs. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
The dealership was great!
The dealership was great! Faras was very helpful and great to work with and we love the new vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great feedback! We're so glad to hear that Faras was helpful and made your experience enjoyable. We're thrilled that you love your new vehicle, and we look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
I recently purchased a QX60 from Infiniti Orland Park,
I recently purchased a QX60 from Infiniti Orland Park, and I cannot say enough about the incredible experience I had. Ross (Client Advisor), Eddie (Sales Manager), and Lucas (Business Manager) went above and beyond to ensure the entire process was seamless and stress-free. From the start, Ross walked me through every detail of the sale and placement over the phone, so when I arrived at the dealership, everything was ready. Eddie and Lucas worked together to streamline the process, ensuring I didn’t have to wait long. By the time I arrived, all I had to do was test drive, sign the paperwork, and drive off in my new QX60! Their professionalism, transparency, and efficiency made this one of the best car-buying experiences I’ve ever had. I felt informed and valued as a customer every step of the way. If you’re looking for top-notch service and a team that truly cares about your experience, I highly recommend Infiniti Orland Park. Thank you, Ross, Eddie, and Lucas, for making car shopping enjoyable and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your exceptional experience! We're thrilled to hear that Ross, Eddie, and Lucas provided top-notch service and made the car-buying process smooth and stress-free for you. It's wonderful to know that their professionalism and transparency stood out and helped make this one of your best experiences. We truly appreciate your recommendation and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
Fantastic customer service provided by Christine G.
Fantastic customer service provided by Christine G. She was professional, proactive, thorough and helpful. I was satisfied with the service that I received at Infiniti of Orland Park.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for highlighting Christine! We're thrilled to hear she provided fantastic customer service and made your experience a positive one. Her professionalism, proactive approach, and thorough assistance are what we strive for with every customer. We look forward to serving you again in the future! Best Wishes, INFINITI of Orland Park
The service representative was very friendly and
The service representative was very friendly and professional. She made me feel very confident my problems would be addressed and resolved. My overall experience was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that our service representative made you feel confident and provided a friendly, professional experience. Ensuring your concerns are addressed and resolved is always our top priority. We're glad you had a great overall experience and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park
My service was excellent My service advisor Kerrie was
My service was excellent My service advisor Kerrie was the best Great location and customer friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're so glad to hear you had excellent service and that Kerrie made your experience exceptional. We’re proud to offer a great location and a customer-friendly environment. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park
Thanks
Mike Cescato always delivers excellent service.
Mike Cescato always delivers excellent service. I arrived a few minutes before my appointment and Mike immediately greeted me by name and knew my exact service needs. We reviewed the services to be completed and after a brief search for a loaner, Mike got me a Lyft ride back home. Excellent service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're thrilled to hear that Mike provided such excellent service and went above and beyond to ensure your visit was seamless. From greeting you by name to arranging a Lyft, Mike truly exemplifies our commitment to customer care. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park
My service representative Latoya was awesome!
My service representative Latoya was awesome! She made sure that I was aware of everything being done on my car. I only wish I could’ve gotten my car washed but due to the weather that was not an option, hopefully next time. Thank You and I look forward to working with you again in the future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Latoya provided an awesome experience and kept you informed every step of the way. We understand your disappointment about the car wash, but we hope the weather cooperates next time! 😊 We look forward to serving you again in the future. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park