Larry H. Miller Downtown Honda Spokane

My experience was not great, to say the least. A specific "advisor" was rude and unhelpful. After 1 1/2 hours, I was told that the car would be done in 10 minutes. Over 20 minutes later I went up to check on it, and my advisor was complacent about it taking longer, though I had already warned them I had another appointment I needed to be at and they had assured me the car would be done in time. Then, I asked him about a complaint I had brought up while checking in the car and instead of trying to see if that issue would even be covered in my warranty (which, I bought the car less than 6 months ago and this issue had been there since purchase), he told me in a condescending manner that I was wrong and this was just normal wear and tear. First of all, it was an issue that has happened more than once a week, and was not brought to my attention before purchase. Though, the car had been in your care for quite some time, so there is no doubt in my mind that the issue was apparent before I bought it. Instead, he tried to sell me on a different service at extra cost to me to fix this problem. When I was not interested in this option and just simply asked if I could have my car back, he treated me as if I was dumb and said in not too kind of wording that I would just have to wait more. The person next to him took the initiative to actually go into the service area and expedite the service, which was all I was hoping for. Secondly, I paid ahead of time for the 3 services of the same kind, but I do not know if I'll be back to use the rest of them.

Tyler is always very thorough and professional. He knows me and he knows my vehicle. He knows I want my vehicle in the best possible condition. He also knows I do not and will not waste money and he is always very honest with me. I know I could get maintenance done cheaper somewhere else, butI want the best and that is at your Honda dealership.

Thanks for your wonderful work done in a timely manner. Bradley and Dirk are excellent in their service and work!! I highly recommend them!! May God bless you guys!!! Gary Warrick

Went in to find a car after a bankruptcy and a total loss from my last car, Alec Williams helped me find the right car and even got me the right payment to help me truly get back on my feet. I recommend LHM Honda as an excellent dealership and I’ll go back to Alec anytime I need another car, hopefully a lease next time!

This is the second new Honda we have purchased from Howard Berry and Larry H Miller. I made an appointment with Howard and he was ready with several cars for me to look at. he was very thorough with his explanations of the upgrade from our last car to the new model.

My service appointment was excellent. Everyone was friendly and effecient. Nice waiting area and a clean car to leave in. Thanks Honda!!I would definitely recommend them.

Very pleasant experience. Bill Schulman made this the best car-buying experience I've ever had. Had to have the car delivered from Kalispell, MT and it arrived sooner than expected. Bill explained all the new electronics very clearly.

Very impressed with service, quick and thorough. Staff very friendly and competent. Building clean and well kept. I highly recommend dealership for service issues and solutions.

Easy to work with! Great experience for my daughter and myself.... Jen was easy going and we would definitely recommend her and the downtown dealership!

Always receive prompt excellent service. Purchased another 3 sevice package. Will continue to use Larry H Mileer with current vehicle and my future Honda purchases