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AutoNation Toyota Spokane Valley

(1,886 reviews)
Visit AutoNation Toyota Spokane Valley
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (844) 327-6356 (844) 327-6356
Used (877) 792-0909 (877) 792-0909

Reviews

(1,886 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota Spokane Valley from DealerRater.

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I was very pleased with the Toyota AutoNation service...

I was very pleased with the Toyota AutoNation service center. They were on time, courteous, and very helpful in showing me a couple of features on my car. They rotated my tires in a timely fashion, and I was good to go. I am very impressed with the service managers and their knowledge of their cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

I worked with Ryan in purchasing the car. I do not live...

I worked with Ryan in purchasing the car. I do not live in Spokane, yet he made the whole process easy and seemed almost as excited as I was for me too get a 4Runner. I got to work with John for the financing, another great experience. He made the process as painless as it could be

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Payed for tires to be rotated and they didn’t Just go...

Payed for tires to be rotated and they didn’t Just go the run around and no refund Also they don’t give military discounts any longer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.

I had made an appointment weeks in advance. My appt time...

I had made an appointment weeks in advance. My appt time was at 9:30. I was in for an oil change only. I had to sit in waiting room for 3 hours waiting for an oil change. Completely unacceptable. Very disappointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9359. We hope to hear from you.

Dave my favorite service person met me at the door. But...

Dave my favorite service person met me at the door. But today I was working with Jeff. Jeff checked me in and started the work. The service took exactly how long he said it would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

We were very happy with AutoNation Toyota in Spokane. My...

We were very happy with AutoNation Toyota in Spokane. My favorite part was the low prices and no pressure, friendly sales. The only downside was waiting several hours “in line” for our turn with the financial department to finish the paperwork process. Once it was our turn, it all went very quickly. We are very happy with our purchase and would recommend them to others.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

As with many other people I was interested in purchasing...

As with many other people I was interested in purchasing a new Toyota Tacoma. With today’s shortage on new cars and trucks it would be a nearly impossible task. My salesperson Jimmy Hansen accepted the challenge and found a truck that fit the bill perfectly! Jimmy made sure I was kept informed every step of the way, contacting me throughout the entire process. Once my new Tacoma arrived he made sure it was exactly what I wanted and helped me get a great trade in on my 2017 Corolla. Great job Jimmy! I would also like to thank Bob Bittinger for helping me place the order on my new Tacoma and Shawn Duncan making getting all the purchase paperwork including my extended warranty handled quickly and completely. I HIGHLY recommend AutoNation Toyota Spokane, Jimmy Hansen, Bob Bittinger & Shawn Duncan - these guys are TOP NOTCH! This is my family’s 5th vehicle transaction with AutoNation Toyota Spokane and I highly recommend them to all our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Thanks again for the recommendation, and have an amazing day!

I have purchased 2 vehicles from Autonation Toyota. 1 pre...

I have purchased 2 vehicles from Autonation Toyota. 1 pre owned and one new. Normaly buying cars is not a pleasant experience due to the games that are played. But autonation kept the games to a minimum and I drove off with no buyers remorse. This will keep me coming back. Only had one service so far, very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

Matt and Dave r great service men plus u need more help...

Matt and Dave r great service men plus u need more help so not so overwhelmed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! If you ever need help, just give us a call. Happy motoring!

Discussed purchase online and phone. Went to dealership...

Discussed purchase online and phone. Went to dealership and finished the process for ordering specific vehicle. Easy, and only took approx 6 weeks to receive. Delivery day was uneventful and exact vehicle was there. Trade in values were in my favor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything we can do for you; we are more than happy to help!