AutoNation Toyota Spokane Valley

Purchased a 2021 RAV4 Hybrid XLE Premium due to their True Car Affiliation. Not many of these sitting around on lots. Not much haggle to pricing with True Car discount, they tried to charge me a $900 fee on my trade in, we resolved that. But the awful aspect was the misrepresented interest rate-Ali, the Loan Officer stated that we would likely be granted a better interest rate than the contract we signed and according to Toyota Motor Credit - that contract was final and binding when we left.

Good jobs all around. On time, lots of reminders. Nice people.

Great experience and really enjoyed working with Corey!

We were shopping for a used car to replace one that was a total loss in an accident. AutoNation had the same make/model in a similar year and mileage. We called and spoke with a salesman about the car and made an appointment to see it the next morning. We live a 2 hour drive to the dealer. The vehicle was available when we arrived, but had not been cleaned as it was new inventory. We drove the vehicle and reviewed the inspection report and maintenance completed subsequent to the inspection. All appeared to be in order we decided to purchase the vehicle. The total time for that was 35 minutes. We paid cash for the vehicle. AutoNation agreed to detail the vehicle, it was so dirty we wanted to return the next day because we wanted them to do a thorough job on the detail. They got to work on the detail while we waited four and one-half hours to purchase the vehicle. This waiting to complete the transaction is simply painful. I don't understand it, I never will. I won't ever do it again. In the future I will leave the dealership and go run other errands and return four hours later and pick up the car. The car was cleaned by the time the paperwork was completed, but the cleaning was not a detailing. We found items belonging to the prior owners under the seats. The car was not waxed. The facility is clean and comfortable and the staff attentive and friendly. I would buy here again.

I've always had good service at AutoNation Toyota. The staff are both friendly and efficient and the facilities are comfortable and clean. I do think, however, that the next oil change/service is incorrect on my windshield sticker. Just had the 10k routine maintenance done and the window sticker says the next appointment is at 20k. This cannot be correct as Toyota recommends every 5 thousand miles. It should be set for 15k.

They did I a good job. Matt treated me very fairly

nice experience service people outstanding Matt takes good care of all our needs Bob Allen sales person is there to help as needed

Informative. Good service from David. Will return.

Ms. Dixson who sold us the car was wonderful, but the service manager lied to us about the rear differential going out. My mechanic told me that Autonation had tried to hide the problem. Totally not impressed. The owner of the dealership did resolve the issue with me, but if I weren?t an attorney myself I am not sure how this would have gone. Two levels of management tried to bully before the manager of the dealership made this right. I have had good experiences with this dealership before buying newer vehicles than this last experience. This dealership needs IMHO a new service manager. If you are buying new here your probably OK. Older vehicles not so much...

Thanks to Matt Keller for providing exceptional and professional service. Thanks to the techs