Reviews
CHSPECIAL THANKS TO EUDES Rodriguez and SALES MENEGER
CHSPECIAL THANKS TO EUDES Rodriguez and SALES MENEGER JUSTIN HILI, THANK YOU very much FOR YOUR PROFESSIONALISM, HELP AND EXPERIENCE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Eudes and Justin provided you with exceptional service at Paragon Acura. Your kind words about their professionalism and expertise mean a lot to us. We hope to see you again soon for any of your automotive needs! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
Mohammad was great.
Mohammad was great.. did help me return the car easily .. also recommended an insurance company to return the plates instead of going to DMV .. and it’s really fast . Everything was done same day .. thank you Moe
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Mohammad was able to assist you with your car return and provide helpful recommendations. At Paragon Acura, we strive to make the process as smooth as possible for our customers. We appreciate your feedback and hope to see you again soon! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
This is my 5th consecutive lease with Peter.
This is my 5th consecutive lease with Peter. He is truly an asset to Paragon. He leaves no stone unturned. He is a complete professional from start to finish. I am happy we were able to come to deal to complete my 5th lease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Peter at Paragon Acura. It's great to know that he has consistently provided you with professional service over your five leases. We appreciate your loyalty and look forward to seeing you again for your next visit! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
This dealership is fantastic.
This dealership is fantastic. Sadiya Afrin was the most professional and pleasant salesperson I've ever worked with at a dealership. She made the entire process seamless and enjoyable. Despite it being late in the evening and after a long, busy day, she stayed well past closing hours to ensure everything was handled, so I could drive away in my new vehicle. If I had cash on me, I would have gladly given her a tip for her outstanding service. I've noticed that most of the staff are highly professional and stay calm under pressure. I really appreciate how well the team works together and supports each other. A special thanks to April Connor—she’s an excellent manager who handles everything with ease. Alexander Matallana was also a pleasure to work with. It's clear they all collaborate as a united team, which is truly special. Overall, this dealership is great. However, my experience with the service department has been less than ideal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review. We’re thrilled to hear about your positive experience with Sadiya, April, and Alexander at Paragon Acura. It’s wonderful that Sadiya could make your visit enjoyable and stay late to help you drive away in your new vehicle. We are always striving to provide the best service possible, and your feedback about the service department is valuable. Please feel free to reach out to us directly so we can address your concerns. Thank you for choosing Paragon Acura. Sincerely, Shun Rodriguez srodriguez@paragonacura.com (C) 908-316-8146 (W) 929-543-3310
Paragon acura and now Sadiya has always been very
Paragon acura and now Sadiya has always been very efficient and helpful in guiding me through the car leasing process - that’s why Ive been a repeat customer for years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Joseph! We're thrilled to hear that Sadiya has been efficient and helpful in guiding you through the car leasing process at Paragon Acura. We truly appreciate your loyalty as a repeat customer and look forward to assisting you again in the future. Please feel free to share your experience with others! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
My experience with Mohammed was exceptional, be was down
My experience with Mohammed was exceptional, be was down to earth, honest, considerate, and does his job with integrity. Broke down numbers to me from a wholesale and Auction market for my vehicle- showed me the numbers on what it was worth compared to market value and made me a great offer that I’ll most likely consider. Not too many people in this industry do their jobs like Mohammed but I can assure you anytime in the future if I change my mind and want to get back into another vehicle I will be seeing him specifically’
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Adrian! We're thrilled to hear about your exceptional experience with Mohammed at Paragon Acura. It’s fantastic that he took the time to explain the numbers and provide you with a great offer. Your kind words about his integrity and approach mean a lot to us. We look forward to assisting you with your next vehicle in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
This is the 6th car I bought from Paragon Acura through
This is the 6th car I bought from Paragon Acura through Peter. The guy is the best salesman anyone could work with. He doesn't play games and doesn't add unnecessary fees to the purchase. The deal I got was amazing, like always, and he's quick to address any issue with the process or even the vehicle after the purchase. I will be doing more business with Peter in the future since I never had a problem with any of the cars that I purchased from him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We truly appreciate your loyalty to Paragon Acura and your kind words about Peter. It's fantastic to hear that you've had such positive experiences with us and that Peter was able to assist you so effectively. We look forward to serving you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
We leased a new 2024 MDX from Paragon Acura in June of
We leased a new 2024 MDX from Paragon Acura in June of 2024, within 6 months it had 3 separate mechanical problems including completely stalling in the middle of a busy highway putting our family in danger. Justin Hili the Sales Manager told me that 'we only sell the cars, we don't make the cars' and told us that it was our responsibility to work with the factory to rectify the situation. We have been bounced between the dealership and the factory with neither willing to take responsibility. Do not use a dealer who is not willing to stand behind their product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Your feedback has been forwarded on to our team and we are currently looking into this matter.
Isaiah Joseph, excellent sales person we have great
Isaiah Joseph, excellent sales person we have great experience with him.. paragon Acura place to shop for vehicles .. I will definitely recommend family and friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Vanessa! We're thrilled to hear that you had an excellent experience with Isaiah and our team at Paragon Acura. Your recommendation to family and friends means a lot to us. We look forward to welcoming you back for your next vehicle purchase! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
Excellent customer service.
Excellent customer service. They go over and beyond to make your customers are satisfied. I would definitely recommend friends, family and colleagues to get services with Acura.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We truly appreciate your kind words about our customer service at Paragon Acura. It’s fantastic to hear that you felt we went above and beyond to ensure your satisfaction. Your recommendation means a lot to us, and we look forward to serving you and your friends and family in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com