Reviews
Painless
Baierl Toyota Service Department took me without an appointment, which I appreciated. Helpful, thorough, and friendly. They did not force me to buy any repairs I didn't need. I would not hesitate to use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Dana. We feel our service department is what makes Baierl Toyota special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Good buying experience
We appreciated the way we were treated as soon as we entered the showroom. The receptionist asked how she could direct us. The salesman Dave Kaufmann was extremely knowledgeable and is truly an asset to your company. He is a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Bartolo. It helps us to know when we are doing well because it is what we strive to do on a daily basis. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Please continue to visit us whenever you have questions, and we will continue to provide great service. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Friendly Staff and ease of purchase. Great Truck !
Friendly Staff and ease of purchase. They went completely out of their way to locate a truck for me to make a comparison with. We really were appreciative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback, Elizabeth. Each employee is a valued member of the Baierl Toyota team and we all strive to provide excellent service. We look forward to seeing you again in the future. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Fast, Friendly Service
I always have my 1 year old son with me and my wait is never longer than expected. Staff at the desk is friendly and fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to give us this feedback, Katherine. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Baierl Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Getting better but not quite there yet.
The service department was able to get me in to their busy schedule last minute and take care of my 10k service in a reasonable amount of time.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you for sharing this great feedback with us. We feel our service department is what makes Baierl Toyota special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad that you were pleased with your visit. We look forward to seeing you for your next service appointment. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Great service!
I had a problem with my paper work and the service manager quickly resolved it without hesitation or inconvenience, it was a pleasure doing business there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Ronald. We work incredibly hard to exemplify our commitment to customer care and I am glad that our staff was able to show you what we strive to deliver. We look forward to working with you again in the future. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Inspection time
The ease of having transportation from/to my home from the dealer so I don't have to wait or worry about someone having to pickup me up/take to dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, we appreciate your feedback as it helps us to grow as a dealership. Our customers are our greatest asset and we value your business. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Employees helpful and friendly
My car was taken care of quickly, and was done when Fred said it would be done. All seems good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barry, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions about the work that was done, please feel free to contact us. Tim Ferraro, Service Manager, timferraro@baierl.com
Great service
Fast and informative. I love the fact the mechanic came out and talked to me. He was able to explain what he did and why. The gentalmen that checked me in and out was professional and informative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your feedback, Jeffrey. We believe in fast, informative and professional customer service and I am glad that our staff made such a great impression on you. Please feel free to reach out to us if you have any further automotive needs. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Baerl Toyota
Jake was a nice kid - he drove me home then picked me up. Quiet but respectful. Thanks Jake! There were some things on the form they handed me that seemed incorrect. They explained it and said they were 'automatically put on' but maybe that should be changed. Only one man kind of made me feel kind of like a bother. All the other people who helped me couldn't be nicer and more kind. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this feedback, David. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team, and we encourage you to contact us if you would like to further discuss your visit. Tim Ferraro, Service Manager, timferraro@baierl.com