Reviews
Easy to work with folks
Friendly and efficient staff. Made an appointment for my car having just arrived from Tucson AZ. Efforts made to get the paperwork on line from my local dealership. All work and recommendations explained.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Baierl Toyota
honest service, reasonable cost for a dealership, truck was kept clean. Missy got me right in on an last minute appointment.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great survey, Scott. It is wonderful to hear that Missy was able to provide you with a great service experience. We really appreciate this feedback and we will share it with our team. If you have any questions about the work that was done, please feel free to contact us. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Extremely friendly and no pressure sales approach
The dealer was willing to work out the best deal and went out of their way to assist with navigating through all the factory offers and rebate programs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for writing this review, Drew. We work incredibly hard to exemplify our commitment to customer satisfaction and I am glad that our team was able to show you what we strive to deliver. We look forward to working with you again in the future. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Great sale with no pressure
No pressure and straight to the point. staff was great. salesman extremely knowledgeable. Will not hesitate to refer this dealership to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback, Robert. Each employee is a valued member of the Baierl Toyota team and we all strive to provide excellent service. We look forward to working with you or anyone you might send our way in the future. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Great experience.
Comfortable and no pressure from sales staff. Very thorough in answering all of my questions. Gave honest answers about other models.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to write about your visit, Ruth. It is our goal to provide all of our customers with the kind of customer service you described and we are glad our staff achieved that. Once again, we appreciate your business and hope you will keep in touch for your future automotive needs. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
Great people to work with.
Staff are very kind and honest people to work with. Technicians are very thorough and always do an excellent job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback, Anthony. Each employee is a valued member of the Baierl Toyota team and we all strive to provide excellent service. We look forward to seeing you again in the future. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com
T. K.
We were greeted quickly and given full attention throughout the buying process. Dave K. was a pleasure to work with and we appreciate the knowledge he conveyed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this review, Traci. It helps us to know when we are doing well because it is what we strive to do on a daily basis. We are glad that Dave was able to provide you a great customer service. If you have any further automotive needs, do not hesitate to come back in for a visit. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Great Experience
Had a great experience at Baierl purchasing a new Toyota Highlander during an upgrade event. I wasn't planning on buying a new one but when a few key factors aligned, it just made sense. I came prepared with all the details and the salesman was open, honest and transparent which is much appreciated in any business environment. My wife and I have had two pleasant experiences that last few years purchasing from Baeirl and because of that, we will be back for many years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Lisa. We greatly appreciate the opportunity to work with you and earn your business. Customer satisfaction is our number one priority, and we are glad to hear that we have given you the experience you deserve. We would love to work with you again in the future. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Put at ease
From the moment I walked in the door, my needs were catered to. The process of buying a car can be lengthy and painful, and while I did find myself there for awhile, it was far from painful. Keith was very personable and easy to talk to, and I found myself trusting him right away, which I feel is a vital part of the car buying experience. Also was very impressed with Chelsea and her handling of my inquiry from email to the showroom. I was immediately comfortable, which was very important for me as a first time car buyer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review, Erin. Our highest priority is satisfying our guests and we are delighted to know that Keith and Chelsea attended to your needs. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Regards, Brad Pavlik, General Sales Manager, bradpavlik@baierl.com
Speedy and friendly service
The service technicians were very attentive and friendly. Joshua D. was amazing! He kept us well informed on when my vehicle would be finished and gave us a lot of pointers on how to keep up with my vehicle maintenance. Big thank you to him for squeezing us in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to write this review, Marcie. We believe in attentive and friendly customer service and I am glad that Joshua and our team made such a great impression on you. Feel free to contact us if you have any further concerns about your vehicle. Regards, Tim Ferraro, Service Manager, timferraro@baierl.com