Reviews
Mario was an amazing salesman.
Mario was an amazing salesman. Very patient and helpful. Absolutely love my new 2023 Buick Envision ST
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Buick Envision! Thank you for taking the time to write about your experience. It's great to know Mario was able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
excellent good people purchase went off with out any
excellent good people purchase went off with out any problems would buy from them again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Service was very good.
Service was very good. Only problem was after they fixed problem, cruse control did not function
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I am disappointed to hear that you feel your vehicle's needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Salesman Mario was great….
Salesman Mario was great…. The finance guy that we had to talk to (even paying cash) acted like we were wasting his time.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Tom, I am glad to hear that your purchasing experience was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. I look forward to hearing from you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
All personnel were friendly and helpful.
All personnel were friendly and helpful. Would recommend this dealership to others. A very good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rob, I cannot thank you enough for your wonderful review of James Wood Chevrolet Buick GMC Decatur and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
This was the best car buying experience I have ever had.
This was the best car buying experience I have ever had. Low pressure sales approach was great. They treat their customers with respect and fairness.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Very professional and helpful in identifying all the
Very professional and helpful in identifying all the nuances of the technology of our new Yukon
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! I hope you are continuing to enjoy your Yukon! It's wonderful to know you feel confident in your decision to choose James Wood Chevrolet Buick GMC Decatur as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Great people to work with.
Great people to work with. What they offered me for my read in was fair considering the age of my vehicle and the hassle of getting the title. Their price on what I bought was decent, but the simplicity of the purchase was great.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Chris. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions or concerns. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Not getting the service we should started going to Polk
Not getting the service we should started going to Polk Chevrolet in Sanger better service and they diagnosed the problem correctly
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
The buying of my vehicle was easy and they were very
The buying of my vehicle was easy and they were very helpful in the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com