Reviews
Jennifer made the process so easy and fast.
Jennifer made the process so easy and fast. I dropped off my car and was there maybe 15 minutes and they took care of the rest. They communicated with my insurance and took care of all payment and when my car was done it took 5 minutes to pick up. My car was detailed and looked great. Thank you Jennifer for being fast and efficient. Also when I picked up my car Jennifer was out there detailing the cars and working hard.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kari, for sharing your wonderful experience with us! We're thrilled to hear that you found the process easy and fast at James Wood Chevrolet Buick GMC Decatur. Our team, especially Jennifer, strives to provide efficient service and excellent communication. It's great to know that your car looked fantastic after detailing. We appreciate your kind words and hope to assist you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
No pressure, very informed sales people.
No pressure, very informed sales people. I was recommended to the James Wood dealership, and that is where I will buy my next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We are glad to hear you had a positive experience with our informed sales team at James Wood Chevrolet Buick GMC Decatur. It's wonderful to know that you plan to return for your next car purchase—your recommendation means a lot to us! We look forward to assisting you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Always the best customer service.
Always the best customer service. Very informative and knowledgeable of the vehicles they are selling.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you experienced the best customer service at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in being informative and knowledgeable about our vehicles. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Clayton Estes was fantastic, helped me find the right
Clayton Estes was fantastic, helped me find the right truck and we were able to take care of most of the buying process before I even set foot at the dealership. Once we went over the last details, he ran me through the functions of the truck and helped me set on the technology, no high pressure sales, just a good down to earth guy, but really knowledgeable and professional. Ruben in finance was also really helpful and thorough getting the financing handled, he made it very easy and was great to work with as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that Clayton and Ruben provided you with such a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that their knowledge and professionalism made the truck-buying process smooth and enjoyable for you. I appreciate your feedback and look forward to welcoming you back for your next visit! Enjoy your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
They team at James Wood always addresses our issues with
They team at James Wood always addresses our issues with promptness and always to our satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I'm thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur has consistently addressed your issues promptly and to your satisfaction. I appreciate your support and look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
The staff is very friendly and helpful.
The staff is very friendly and helpful. They see that you and your vehicles needs are met and taken care of and that your questions are answered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We at James Wood Chevrolet Buick GMC Decatur are delighted to hear that our staff provided you with friendly and helpful service. Ensuring your vehicle's needs are met and your questions are answered is our top priority. I appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
The employees which I deal with are very good and great
The employees which I deal with are very good and great customer support with good communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! I truly appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that you received excellent customer support and communication. I look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
They are great!
They are great! They always take good care of me. Always keeping me informed of what they do to my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I am thrilled to hear that you feel well taken care of at James Wood Chevrolet Buick GMC Decatur. It's our priority to keep you informed about your vehicle's service. I appreciate your trust in us and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Customer service is very nice and informative.
Customer service is very nice and informative. They do not do anything without consulting you first, so no surprise fees or charges. I had gone to get the oil change and wanted a quote on brakes and they inspected my brakes and let me know there was no need. For context, there was no reason to think anything was wrong with them, I just had not changed them since buying the car 4 years ago.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! I truly appreciate your kind words about our customer service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you felt well-informed and that our team prioritized transparency, especially regarding your oil change and brake inspection. I'm glad to know there were no unnecessary services needed. I look forward to seeing you again for any future needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Hands down the BEST car buying experience I’ve ever
Hands down the BEST car buying experience I’ve ever endured!! Dewayne Plumlee was simply astronomical, incredibly helpful & has patience like no other! There are not enough great words to describe this whole experience. This dealership is doing car sales RIGHT!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! I'm thrilled to hear that you had the BEST car buying experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that Dewayne provided you with the exceptional service we strive for. I appreciate your kind words and look forward to assisting you again in the future! Don't hesitate to share your experience with others. Safe travels! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com