Reviews
Will Shearins is great!
Will Shearins is great! Go see him for your new, used, and fleet needs. The prices are the best in town. We are repeat customers and will definitely buy here again soon.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that Will Shearins provided such great service and that you've had such positive experiences with us. We truly appreciate your loyalty and look forward to assisting you again with your future vehicle needs!
Friendly, attentive, professional.
Friendly, attentive, professional. The negotiation process was super fast and easy. I always dread buying a car but this was painless. Milton H. was awesome!! I will be coming back to the dealership. The entire atmosphere of the dealership was fun. I loved the music!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that your car-buying experience was painless! Milton and the entire team strive to make the process as smooth and enjoyable as possible. We're also glad you enjoyed the atmosphere and the music—it’s great to know it added to your experience! We look forward to welcoming you back to the dealership in the future!
Texas Toyota of Grapevine is the best!
Texas Toyota of Grapevine is the best! Andrew Vu is who I work with. He is extremely knowledgeable, professional, and gets the deal done quick! I’ll always continue to use Andrew and Texas Toyota of Grapevine.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Milton Hernandez went above and beyond to help us get the
Milton Hernandez went above and beyond to help us get the right car at the right price. I highly recommend Milton as the best sales consultant in all of the Dallas/Forth Worth area. We truly appreciate his help and commitment and his car expertise. We will definitely come back to Toyota to buy from Milton. Thank you and God Bless! Best buying experience I have ever had!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience! We're thrilled to hear that Milton Hernandez went above and beyond to help you find the perfect car at the right price. It’s great to know that his expertise and commitment made such a positive impact on your buying experience. We truly appreciate your recommendation, and we look forward to assisting you again in the future.
Andrew was absolutely amazing and helpful, couldn’t have
Andrew was absolutely amazing and helpful, couldn’t have asked for a better person!!! Awesome customer service!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Went in to buy a car.
Went in to buy a car. I would have but the advertised price for a used car didn't include the 20% in fees that they demanded be added. A car with an advertised price of $15k magically became $17.5 before they started looking at sales tax because their in-house processing fees. I am surprised they don't try to sell cards for $1K, with $15K in fees because it would let them look cheaper until you got to the final paperwork. Avoid this bait and switch dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. We are sorry to hear about your concerns regarding pricing and fees. We aim to be transparent about all costs associated with a purchase. Please reach out to General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Our salesperson was excellent and informed.
Our salesperson was excellent and informed. The fact that dealer included accessories as a line item included separately alongside taxes and fees and is not for accessories but is used as a way to reduce the advertised price is a dishonest manipulation on the part of the dealership. Five stars to Olaide. One star to Toyota of Garapevine. Three stars for the average.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We’re glad to hear that Olaide provided excellent service. We value transparency and honesty, and we’re sorry to hear that you feel the pricing process didn’t meet your expectations. Please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns further and ensure a better experience moving forward.
Best car buying experience I’ve ever had.
Best car buying experience I’ve ever had. Upfront pricing with no run around. Nasser provided efficient and professional service from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear you had such a positive car-buying experience! We're delighted that you appreciated our upfront pricing and no-nonsense approach. We're especially pleased that Nasser provided you with efficient and professional service from start to finish. We understand that a smooth and transparent buying process is essential, and we're glad we were able to provide that for you. Thank you for sharing your feedback!
Caleb was great!
Caleb was great! He answered all my questions and provided constructive responses and input. Plus, his cubicle sits away from all the noise and chaos so we could actually have a conversation and not feel overwhelmed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Everything was great!
Everything was great! Our salesmen were Big Willie and David - they tag teamed to help us, and both were so patient with us and helpful. They made a great team. David the Sales Director helped us get financing at the rate we were looking for, and never got impatient with us when we kept trying to get it lower. Jim in financing was great and explained all our options to us, help tweak things to our satisfaction. It was all around a positive experience and I highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're so happy to hear that Big Willie and David made your experience a positive one with their patience and teamwork. It's also great to know that Jim in financing helped make sure everything was tailored to your satisfaction. We truly appreciate your recommendation and are glad you had such a great experience with us. We look forward to serving you again in the future!