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Texas Toyota of Grapevine

(1,513 reviews)
Visit Texas Toyota of Grapevine
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (817) 380-4991 (817) 380-4991
Used (817) 697-3807 (817) 697-3807
Service (817) 697-3747 (817) 697-3747

Reviews

(1,513 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Texas Toyota of Grapevine from DealerRater.

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Best car buying experience I’ve ever had.

Best car buying experience I’ve ever had. Upfront pricing with no run around. Nasser provided efficient and professional service from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear you had such a positive car-buying experience! We're delighted that you appreciated our upfront pricing and no-nonsense approach. We're especially pleased that Nasser provided you with efficient and professional service from start to finish. We understand that a smooth and transparent buying process is essential, and we're glad we were able to provide that for you. Thank you for sharing your feedback!

Everything was great!

Everything was great! Our salesmen were Big Willie and David - they tag teamed to help us, and both were so patient with us and helpful. They made a great team. David the Sales Director helped us get financing at the rate we were looking for, and never got impatient with us when we kept trying to get it lower. Jim in financing was great and explained all our options to us, help tweak things to our satisfaction. It was all around a positive experience and I highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so happy to hear that Big Willie and David made your experience a positive one with their patience and teamwork. It's also great to know that Jim in financing helped make sure everything was tailored to your satisfaction. We truly appreciate your recommendation and are glad you had such a great experience with us. We look forward to serving you again in the future!

I would on return on behalf of Dexter!

I would on return on behalf of Dexter! He did an amazing job helping me get a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so happy to hear that Dexter provided you with amazing service and helped you find the perfect car. We truly appreciate your feedback and look forward to assisting you again in the future!

Dishonest sales representatives at grapevine location and

Dishonest sales representatives at grapevine location and slow service, would not recommend for servicing your car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear that you are not satisfied with your experience. We take concerns like yours seriously and would like the opportunity to address them directly. Please contact Neal Asaad, our General Manager, at 817-329-5949. He will be happy to assist you and work towards a resolution.

Will shearins is the best!

Will shearins is the best! Made my experience so easy. Very outstanding salesperson. Definitely would recommend! 10/10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We’re so happy to hear that Will made your experience easy and memorable. We truly appreciate your recommendation and are thrilled you had such a positive experience. Looking forward to serving you again in the future!

Best car buying experience I’ve ever had!

Best car buying experience I’ve ever had! Thank you Nasser! Thank you Matt🙏. Very very happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing feedback! We're thrilled to hear that you had the best car-buying experience with Nasser and Matt. We truly appreciate your kind words and are so happy you're very satisfied with your experience. Enjoy your new car, and we look forward to assisting you again in the future!

Great service and and fantastic experience.

Great service and and fantastic experience. Thanks to the efforts of the two salespeople Big Will and David we found a great car. Also Jim in finance was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're so happy to hear that Big Will, David, and Jim made your car-buying process smooth and enjoyable. We appreciate your feedback and look forward to helping you again in the future. Enjoy your new car!

Alvin, “Caleb”, was very helpful and informative.

Alvin, “Caleb”, was very helpful and informative. Great guy and great deal. Thank you, Alvin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

Milton was the best salesman!

Milton was the best salesman!! Neil the GM was a tremendous help and ensured that our deal was done!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

William Lomax did an amazing job working with us and

William Lomax did an amazing job working with us and getting us in the car that we wanted for a great price. He also encouraged me to drive again, after getting in an accident a month ago, I didn’t want to drive, but knew I needed to. He was so kind and patient with me. Thanks, Lomax!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.