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Jennings Chevy / VW

(1,573 reviews)
Visit Jennings Chevy / VW
Sales hours: 8:30am to 6:00pm
Service hours: 6:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:30am–6:00pm
Tuesday 8:30am–8:00pm 6:30am–6:00pm
Wednesday 8:30am–8:00pm 6:30am–6:00pm
Thursday 8:30am–8:00pm 6:30am–6:00pm
Friday 8:30am–6:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 941-0356 (847) 941-0356
Used (847) 850-0256 (847) 850-0256

Reviews

(1,573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jennings Chevy / VW from DealerRater.

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Unprofessional and rude sales associate

Extremely disappointed with Jennings in Glenview! We test drove a slightly used Chevy Tahoe that we liked very much. We scheduled an appt. to bring the Tahoe to our mechanic to check it out before we bought it and when we arrived at Jennings, the car was sold. We were never informed the car was sold, no phone call or email. Very unprofessional and rude sales associates, we will never be back!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Maureen, we are sorry to hear were disappointed with your visit here at Jennings Chevrolet. Unfortunately it does look like the vehicle you were interested in was sold and we do apologize for the lack of communication. We will use your experience and feedback as an opportunity to improve. Please reach out should you be willing as we would like to try and turn things around. and address your concerns with you personally. Thank you in advance. Sincerely, Jennings Chevrolet

Clean, Friendly, Honest, Caring

We just bought our third card from Jennings. Two in one year! They know us by name and ask about who we are, we are not just a number to them. The entire staff is friendly too. There was a maintenance person who waved and said thank you to me as I left the dealership! They don't let you leave unless you completely understand and are comfortable with the car. The sales people are not pushy, they know their business and will steer you in the right direction. The service level when you bring your car in for maintenance is amazing! They go over everything with a fine tooth comb and they are quick too! Cannot say enough great things about this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
8 people out of 8 found this review helpful.

EXCELLENT @ every turn & sometimes tumble!

We Thank this Dealership for an overall Excellent experience with our purchase; the customer Care really superseded our expectations, since we haven't been to a Dealer in 10 yrs. We were handled with care and patience, no pressure. All Staff were wonderful, thinking of coming back with our 2nd vehicle in the next couple months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
9 people out of 9 found this review helpful.

Great Service and care

I was having trouble with my 2008 suburban, I brought it in and they made a repair, It did not solve the problem, I brought it back in and they investigated the problem, gave a a free loaner car. They were in constant communication on the progress. I greatly appreciated the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I will never deal with Andy Sweiss again

I currently have my 2nd lease and now subsequently 3rd lease with Jennings Chevy. Abu is my sales agent and he is great, however the sales manager Andy not so much. After 3 months of being in a loaner due to our 2018 Chevy Traverses engine shutting off and locking the wheel in mid traffic on a very busy road (Harlem Ave) and GM literally having no fix, GM took back the car back I got a new lease and went to pick my new lease up today....after I arrived Andy came outside and said in a cocky tone “you are going to return my loaner like this”..,the loaner needed to be vacuumed their was some errant McDonald’s fries and some tree brush in there (btw I have 3 kids) I then stated I would have no problem going to take the car to get vacuumed and cleaned for him and he said no problem don’t worry about it....the agent who was helping with the delivery of my new vehicle told me that they needed to see me in service....allegedly their was a dent in the car literally the size of a dime considering that they literally dropped off the loaner vehicle at our house at the beginning of this whole headache because the 1st loaner they provided didn’t have captain seats despite them saying they would loan us a car that had the same options as our original traverse, and when the dropped the new loaner at our house my wife literally signed the paperwork at our front door without evening looking at the car there magically is a small ding on the car....I digress anyway while I’m in service they notify me that in addition to paying for the dent I also am being charged a 100 cleaning fee and the service guy stated that Andy specifically told him to charge that...interesting considering I told Andy 10 min prior that I would be more than happy to get the car cleaned and he said no problem....I then went to Andy and have him a mouthful....I have leased for 5 yrs through Jennings and as I said our sales agent Abu is great however Andy and his pompous attitude considering the BS I had to deal with cause Jennings Chevrolet leased me a car that GM had no fix for, paying for a lease I wasn’t driving, having 2 loaners because they lied regarding the 1st one, and saying no problem to my face then behind my back trying to charge me a 100 cleaning fee....I mean if that’s the way you treat loyal customers that’s a problem....Abu is great but unfortunately this will be our last lease with Jennings

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Fantastic Customer Service

I originally filled out a questionnaire online, just sort of window shopping. I was contacted by Jennings shortly after. I usually would hang up on these type of "fishing" calls but, I was comfortable right away speaking with the salesman on the other line, I gave him my info and set up a date. Two days later, I meet Chris, and he was as honest and confident in person. I drove off in my new SUV hours later. I am so happy I left Nissan and joined the Chevy family, knowing I have a friend I trust for the future. OUTSTANDING CUSTOMER SERVICE!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
7 people out of 7 found this review helpful.

Great deal and great salesman!

Got a great deal and our salesman, Chris Hallenberg, was very accommodating and generous. A very good experience overall. I would highly recommend Chris and Jennings to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
6 people out of 6 found this review helpful.

Purchasing Our First Car

This is the first time my fiancé and I have purchased a vehicle, and Chris was so great to deal with! He was kind, patient and very knowledgeable. When we finally decided on a car, it needed to be transferred from a different dealership. Chris made it happen for us within 48 hours! The process was so easy thanks to him. We will definitely be visiting Chris for all of our future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

100% Satisfied

I made initial contact with Alain Bondi online. Alain was super responsive and very helpful. I had a general idea of the vehicle I was interested in, but had some specific questions about the options as well as financing. Alain introduced me to Chris Hallenberg in sales and Mark Jarosz in financing who handled everything forward. Chris was knowledgable in terms of the product and Mark, creative when it came to financing. Together, they answered every question and I drove away with the vehicle of my choice after a very quick and painless process. I would highly recommend working with Alain Bondi, Chris Hallenberg, and Mark Jarosz at Jennings Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Finding the right vehicle

Everyone we came in contact with at this dealership was polite, willing to talk, & seemed to like their job. Chris helped us get just what we wanted in our new (used) van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
6 people out of 6 found this review helpful.