Reviews
The manager Randell has very bad attitude .
The manager Randell has very bad attitude ..castellated with removing the vens after financial company paid them. They tell lies of the down payment …
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
Great personnel.
Great personnel. Very courteous and knowledgeable. I would use them again for sales or service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
Very pleased with my purchase!
Very pleased with my purchase! Luigi helped me find exactly what I was looking for! Took into consideration any concerns I had and helped me find a perfect vehicle for my family. Will definitely be back! Highly recommend Luigi!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
The salesman was not pushy and very knowledgeable about
The salesman was not pushy and very knowledgeable about vehicle features. There were hidden fees regarding the anti-theft system and paint/interior protection plan that were only mentioned after agreeing to a vehicle price. That aspect did not seem right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback and your business, Charles. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
Kim in the service department was very helpful and
Kim in the service department was very helpful and explained all the work needed thoroughly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience with Kim! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
Thank you Brian for getting me in right away to my tire
Thank you Brian for getting me in right away to my tire fixed ASAP. Always prompt!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your input! We're glad to hear that you are impressed with the service we offer here at Bill Kay Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
Always a great experience for past 3 years!
Always a great experience for past 3 years! Brian is always a pleasure to work with and explaining and follow up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Brian was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
The Staff was very friendly and welcoming.
The Staff was very friendly and welcoming. I worked with Brandon and he listened to what my needs were and helped me pick out the best vehicle for my family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Brandon helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
They’re attentive and very courteous.
They’re attentive and very courteous. They have serviced my vehicle on several occasions and most of the time with passing results. This pass service attention was for a problem they had tried to repair before with less then good results. I had to bring it back and I’am afraid it’s still not fixed and I may have to bring it bac again. That’s the third time in ten months for the same problem
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com
For whatever it’s worth this is the third time I’ve
For whatever it’s worth this is the third time I’ve commented about this dealership. Nothing is changed they do a good job of communicating and their service people are friendly courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com