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Bill Kay Buick GMC

(1,620 reviews)
Visit Bill Kay Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (888) 523-2016 (888) 523-2016
Used (888) 523-5870 (888) 523-5870
Service (888) 237-9399 (888) 237-9399

Inventory

See all 173 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since July 2002.
Bill Kay Buick GMC in Downers Grove offers a great selection of New Buick and GMC vehicles. Also with a large pre-owned inventory you're sure to find what you're looking for. Conveniently located in Downers Grove near Naperville and Chicago we're just 1 miles East of I-355 on Ogden Avenue. Or bring your car in and our service & parts staff will help you keep it in great shape.
Premier New and Used Buick GMC Chicago Dealer In Illinois

Service center

Phone number (888) 237-9399

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,620 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Kay Buick GMC from DealerRater.

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Tried to manipulate me out of the price match the

Tried to manipulate me out of the price match the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the owner. The service dept. has gone to xxxx.

Tried to manipulate me out of the price match the

Tried to manipulate me out of the price match the dealership offers and when I stood firm on the policy, he got angry, slammed my papers down and walked away. I certainly escalated my concerns to the owner. The service dept. has gone to xxxx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I brought in a 2016 acadia gmc for a simple replacement

I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again.

I brought in a 2016 acadia gmc for a simple replacement

I brought in a 2016 acadia gmc for a simple replacement for a master door switch. David says the car has a wiring problem and the wire harness needs to be replaced. He gives me the schematics which was okay, but I felt like they should've replaced the part anyway. Then he proceed to tell me that his mechanics can 'Jimmy rig' the wires and spliced them together to make the door switch work and charge me $2,000. Cmon man, are your mechanics know what they are doing? Im not happy and I will NOT go back there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I felt they were mire concerned wurh the companies need

I felt they were mire concerned wurh the companies need then mine I weaci cerned

I felt they were mire concerned wurh the companies need

I felt they were mire concerned wurh the companies need then mine I weaci cerned

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great customer service, great with communication.

Great customer service, great with communication. They do great work. Always have had a good experience there.

Great customer service, great with communication.

Great customer service, great with communication. They do great work. Always have had a good experience there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Sal is a wonderful salesman.

Sal is a wonderful salesman. Will definitely be back to see him again for the great service.

Sal is a wonderful salesman.

Sal is a wonderful salesman. Will definitely be back to see him again for the great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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David was great.

David was great. Loaner given to me was dirty inside and out. My car was given back to me dirty as well

David was great.

David was great. Loaner given to me was dirty inside and out. My car was given back to me dirty as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Customer requested to speak with Anthony Caruso.

Customer requested to speak with Anthony Caruso. Anthony is a fantastic sales person and very helpful

Customer requested to speak with Anthony Caruso.

Customer requested to speak with Anthony Caruso. Anthony is a fantastic sales person and very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Anthony was amazing patient very transparent through the

Anthony was amazing patient very transparent through the whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these guys for your next car.

Anthony was amazing patient very transparent through the

Anthony was amazing patient very transparent through the whole sales process. I would highly recommend him. Also Joe Volturo went above and beyond to get my loan approved with very little down. Go see these guys for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Sal was an exceptional car salesman!

Sal was an exceptional car salesman! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He listened to my needs, answered all my questions, and found me the perfect car at a great price. I highly recommend Sal to anyone looking for a hassle-free car buying experience!

Sal was an exceptional car salesman!

Sal was an exceptional car salesman! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He listened to my needs, answered all my questions, and found me the perfect car at a great price. I highly recommend Sal to anyone looking for a hassle-free car buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Terrible service.

Terrible service. They kept me there fir 4 hrs for something that shouldn't take more than an hour. And I am disabled.

Terrible service.

Terrible service. They kept me there fir 4 hrs for something that shouldn't take more than an hour. And I am disabled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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