Bill Kay Buick GMC

Have been doing business with Bill Kay Buick for many years and have always been very pleased with the overall service - very professional and helpful.... The 2013 Encore (110,000 miles) that I just traded was the best automobile that I have ever owned. Looking forward to the slightly used 2017 Encore just purchased.

The service is always good when I go to Bill Kay. This time I had an oil change on my vehicle but went home with a new vehicle thanks to Geleco "Gee" Marchbanks.... He was very helpful and knowledgeable about the vehicle and was extremely helpful with getting the right price and payments. I really appreciate the time and patience that Gee had with me. He even went avove and beyond by answering questions and assisting me with any loose ends days after I got the new car. Thanks Gee!

Honestly, I had a one of a kind experience with Bill Kay GMC. In all departments: sales, finance, service, and even management, I felt like they had my... best interests in mind. Without a doubt, they did their best to meet them. I originally purchased a new 2014 Terrain. Within 14 days, the engine became defective and needed to be rebuilt/replaced. This obviously created unfortunate stress for my wife and me. Even though the defect was covered under the warranty, I did not feel satisfied with a repaired or replaced engine. Instead, I requested a replacement vehicle. Typically in a situation like this, a dealership would simply tell the customer to work with corporate and file a claim. The resolution would end up defaulting to standard policy and I would be stuck with a repaired engine on a brand new car. In my case, Bill Kay instead took the initiative to create a claim for me and they took charge of the process. I was grateful for that. They stayed in continuous communication with GM corporate until a resolution was determined. It turned out, the resolution of my claim was actually a replacement vehicle (another new Terrain). Bill Kay then worked with me personally to find a suitable replacement. Because of this, I will certainly be a repeat customer. It has been about a month since getting the replacement and it has been a dream car. The Terrain is a smooth, quiet ride, handles like a car, and there is plenty of room. Features like the navigation system and the Bluetooth audio connection to my smartphone are great every time I drive. I couldn’t be happier.

Jazmine and Tyler were very helpful helping me fin the right vehicle as I had trouble getting approved elsewhere they were able to get me financing easily... , highly recommend !

Zack greeted me promptly- he reviewed what services I wanted. Services were completed and washed car was returned to me within the allotted time. For over... 10 years, I have never been disappointed with the professionalism and customer Service provided by the entire staff (Sales and Service) at Bill Kay Buick/ GMC in Downers Grove.

Geleco "Gee" Marchbanks was a very helpful salesman. He was very knowledgeable about the vehicle that I chose. He helped me see the bigger picture and... how buying the new car would be a benefit for me. And to think I just came in for an oil change on my 2017 GMC Terrain and left with a 2019 Buick Encore. Thanks Gee for all of your help.

Very attentive to take care of my service needs Made it a point to keep in contact with me as to the scheduling and status of my service needs.

I showed up for a recall on the brakes. My vehicle was serviced and work completed prior to the estimated time allowed. The staff was polite and attentive.

Quick & excellent service. Staff is great. Mike Manning kept me informed all the way thru the process.. Will be back for my other service needs.

Service is always great at Bill Kay GMC and everything was fine this time as well. Everyone is very courteous and the job is always done correctly.