Reviews
Best Experience ever!
My family and I have been buying vehicles from Terry for over 20 years. Terry is honest and works hard. We will not buy from any other place. Every time we have even considered it, we have been disappointed with the staff and treatment. At Klaben you are treated like family and will get the best offer without draining your wallet. The entire staff is amazing! I have sent numerous customers to Terry and will continue doing so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership is a pleasure to work with
I have taken my vehicles in many times without an appointment and they always fit it into the schedule in a very timely manner. Always satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great car buying experience
Bob Paytus was knowledgeable and very helpful in answering any questions we had. Christine was also very helpful. We would purchase a car from Klaben again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Buying Experience
We went looking for a quality used car and bought an Escape that looked new. Bob Paytas was very knowledgeable of his inventory and car options. He was not pushy and treated us very well. We bought a great used Escape from him and the whole process was great. This was our second purchase from Klaben, and we will definitely be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutley Amazing Experience!!!!
Doug Carter was such a pleasure to work with. He made it an amazing experience and got me exactly the Jeep that I wanted and the process was so easy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Regular maintenance & display issues
Brought my Fusion in for routine maintenance and to have the touchscreen display evaluated because it doesn't always like to start up when it's cold. Kim was great with keeping me updated on progress, and although the update they thought might correct the display issues didn't work, Kim was fantastic when I called back to try & fit something into my busy schedule and planning for transportation along with it. Very pleased!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
A+ act.
The folks at Klaben are friendly and welcoming. They gave me far more than my old car was worth in trade in. Bob Paytas is a top flight salesperson, from his professional attitude to his friendly approach. If you're looking for a new car definitely pay the folks a Klaben visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding service...
Roscoe's attention to detail along with his efforts in making my first Klaben Ford service experience pleasurable, was outstanding. Roscoe set up and took care of entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
December’s service
As always service was served with a smile and kind words. I needed tires on this regular maintenance visit as well and Joe took care helping me out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Satisfied
We felt we were treated fairly and listened to. Nick was willing to work with us. We left feeling satisfied with the vehicle we wanted and our price range.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car