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Klaben Ford Lincoln of Kent

(16,849 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 44 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2022 national dealer award 2022 national dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 860-1330 (855) 860-1330
Used (866) 525-0142 (866) 525-0142
Service (866) 562-1338 (866) 562-1338

Reviews

(16,849 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Klaben Ford Lincoln of Kent from DealerRater.

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Best Experience ever!

My family and I have been buying vehicles from Terry for over 20 years. Terry is honest and works hard. We will not buy from any other place. Every time we have even considered it, we have been disappointed with the staff and treatment. At Klaben you are treated like family and will get the best offer without draining your wallet. The entire staff is amazing! I have sent numerous customers to Terry and will continue doing so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealership is a pleasure to work with

I have taken my vehicles in many times without an appointment and they always fit it into the schedule in a very timely manner. Always satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great car buying experience

Bob Paytus was knowledgeable and very helpful in answering any questions we had. Christine was also very helpful. We would purchase a car from Klaben again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Buying Experience

We went looking for a quality used car and bought an Escape that looked new. Bob Paytas was very knowledgeable of his inventory and car options. He was not pushy and treated us very well. We bought a great used Escape from him and the whole process was great. This was our second purchase from Klaben, and we will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutley Amazing Experience!!!!

Doug Carter was such a pleasure to work with. He made it an amazing experience and got me exactly the Jeep that I wanted and the process was so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Regular maintenance & display issues

Brought my Fusion in for routine maintenance and to have the touchscreen display evaluated because it doesn't always like to start up when it's cold. Kim was great with keeping me updated on progress, and although the update they thought might correct the display issues didn't work, Kim was fantastic when I called back to try & fit something into my busy schedule and planning for transportation along with it. Very pleased!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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A+ act.

The folks at Klaben are friendly and welcoming. They gave me far more than my old car was worth in trade in. Bob Paytas is a top flight salesperson, from his professional attitude to his friendly approach. If you're looking for a new car definitely pay the folks a Klaben visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding service...

Roscoe's attention to detail along with his efforts in making my first Klaben Ford service experience pleasurable, was outstanding. Roscoe set up and took care of entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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December’s service

As always service was served with a smile and kind words. I needed tires on this regular maintenance visit as well and Joe took care helping me out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied

We felt we were treated fairly and listened to. Nick was willing to work with us. We left feeling satisfied with the vehicle we wanted and our price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.