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2023 consumer dealer award
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2023 consumer dealer award

Reviews

(672 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Lexus from DealerRater.

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The service was excellent.

The service was excellent. They picked up and returned my car when they said they would. The driver Harry and the service rep Dmitriy Gotlib was very helpful and friendly. It was a pleasure to work with such professional people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Balise Lexus did a fantastic job - from great customer

Balise Lexus did a fantastic job - from great customer service to keeping my 2006 IS250 in tip-top driving condition!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courtesy helpful getting us in in a timely fashion.

Courtesy helpful getting us in in a timely fashion. Bring the car back to us cleaner than when we brought it there. Great people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Trustworthy.

Very pleasant experience. From the welcoming staff in the garage when you drive in, to Service specialist Christian, all were friendly, personable and wanting to assist. Christian was very knowledgeable and professional. Brought my daughters car in for Lube, oil and filter. Asked Christian for his business card so I could put in my daughters car glovebox and tell her to call Christian if ever a problem. If that’s not trustworthy, I don’t know what is!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional

Very prompt and professional. I brought my car in at 8:00 and by 1:00 had called me to discuss the issues with my car. My car was ready for pickup by 2:00.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service

I had a good experience, great customer service. I like I was able to get a loaner while my car was in service, and all my issues pertaining to my car were addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Lexus dealership with the best people.

Best Lexus dealership with the best people. Joe was the best. He took care of everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Best dealership around

Joe was friendly, efficient and knowledgeable i his

Joe was friendly, efficient and knowledgeable i his handling of my car repair. The resulting repair was reasonable in cost

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and friendly staff .

I took my Mazda CX-5 in for the state inspection and was pleasantly surprised when it only took around 15 minutes or so. The young gentleman that took the fee and then came to get me when my car was ready was so polite and helpful (which is rare these days) and it made my visit so easy. My family have bought several cars from Balise, 7 in fact and been satisfied with every purchase. I would highly recommend Balise to to all my friends. Thank you again for excellent Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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BALISE LEXUS

I always have an excellent experience at Balise Lexus. Joe Renzulli is the best. My car is always ready when they say it is. I have recommended BALISE in the past and will in the future .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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