Balise Lexus

Had a terrible service appointment was dealing with John V As the last resort, he’s the foreman of Service didn’t seem to care at all terrible being a first time Lexus owner. Lexus has a major problem with the sunroof. He just brushed it off and seemed to want me to go away. He was supposed to get back to me and it’s been over two weeks. He never called me back.

Joe Renzulli and his staff provided a welcoming environment, prompt assistance, and clear descriptions of what the service entailed.

Hannah and John were terrific today as always All thumbs up for Balise Service Department for a great job.

Once again I am so impressed. Hannah and Kayla are very professional and a pleasure to work with. There are no surprises with service work. We had fun driving a loaner car that was bigger than anything we need but very luxurious and impressive. We received a video that supplied a detailed description of the checkup and the status of all key points - right down to the tread in the tires. I have had the misfortune of working with Lexus dealers in Westport, CT and Great Neck, NY and they were awful. A rating of #2 and #1 is generous. I am grateful to be able to work with Belise.

Balise Lexus is a premier dealership. The service is excellent and their staff is exceptional. We’ve worked with Joe Renzulli through 3 RX350s and we’re treated like family. We drive in (or a courteous, neat staff member picks up the car if we need ) and everything is taken care of. If you’re waiting, the lounge is as comfortable as home. It’s so good to know that you can have complete faith that your car and you are being treated honestly. The video clearly shows you what was checked and the accurate assessment of your car’s condition.

Great service,very processional and customer relations. A very friendly staff and technician team .. that is always helpful

Service is consistently great. My service manager Joe Renzulli is a major reason for my dealership loyalty. Keeps my car in top shape as he has for the several Lexus I have had for over a couple of decades

Excellent service. Thanks to Joe Renzulli and his associates for taking such great care of the car. Much appreciated.

My engine blew and Lexus denied my good will request. Dimitri worked magic and got half the job covered, after my denial. Leon and Dimitri have gone above and beyond. Jameal at the sales department worked an incredible deal on that trade in, and the price on my 24 RX. Balise prices may be high sometimes, but their commitment to quality and customer satisfaction are priceless. Free loaners for service and top tier employees. You get what you pay for, and they are worth every cent.

The Service Department is Great Especially Joe. He's Proffessional, Thorough and friendly. I've always had a good experience each time.