Balise Lexus

Balise Lexus is a premier dealership. The service is excellent and their staff is exceptional. We’ve worked with Joe Renzulli through 3 RX350s and we’re treated like family. We drive in (or a courteous, neat staff member picks up the car if we need ) and everything is taken care of. If you’re waiting, the lounge is as comfortable as home. It’s so good to know that you can have complete faith that your car and you are being treated honestly. The video clearly shows you what was checked and the accurate assessment of your car’s condition.

Great service,very processional and customer relations. A very friendly staff and technician team .. that is always helpful

Service is consistently great. My service manager Joe Renzulli is a major reason for my dealership loyalty. Keeps my car in top shape as he has for the several Lexus I have had for over a couple of decades

Excellent service. Thanks to Joe Renzulli and his associates for taking such great care of the car. Much appreciated.

My engine blew and Lexus denied my good will request. Dimitri worked magic and got half the job covered, after my denial. Leon and Dimitri have gone above and beyond. Jameal at the sales department worked an incredible deal on that trade in, and the price on my 24 RX. Balise prices may be high sometimes, but their commitment to quality and customer satisfaction are priceless. Free loaners for service and top tier employees. You get what you pay for, and they are worth every cent.

The Service Department is Great Especially Joe. He's Proffessional, Thorough and friendly. I've always had a good experience each time.

Joe R and the Lexus crew are always professional and efficient! Service was efficient and quick..We have dealt with Joe for many years and is a great representation of Lexus.

Ken was very helpful & personable! He made me feel very comfortable & made the transaction very easy. I was not a customer, i was a guest! 5* all the way!! I’m an hour & 15 min away & it was worth every penny! Going to enjoy my new Lexus GX 550 Premium+ for a long time to come! Thank you Ken! 🤩🤩🤩🤩🤩

Balise lexus of West Springfield is always efficient and friendly . They provide clear explanations of the service performed on your vehicle and even send a video to you as you wait .

As always, service was done efficiently and professionally. We are part of the Lexus family and Joe and Jimmy are excellent!