Skip to main content

Bertera Subaru of West Springfield

(482 reviews)
Visit Bertera Subaru of West Springfield
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:30pm
Tuesday 9:00am–7:00pm 7:00am–7:30pm
Wednesday 9:00am–7:00pm 7:00am–7:30pm
Thursday 9:00am–7:00pm 7:00am–7:30pm
Friday 9:00am–5:00pm 7:00am–7:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(482 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bertera Subaru of West Springfield from DealerRater.

Want to share your experience with this dealership?

Write a review

Service

As usaul, very satisfied with all aspects of this visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Charlie, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Bertera Subaru is awesome!

My husband and I have purchased and leased several Subaru vehicles. We have always been treated extremely well and have made excellent deals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Bertera Subaru are awesome!

Helpful and transparent staff, transaction went smoothly. Thanks Bertera!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Alex, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

While looking for a new car I searched several Subaru

While looking for a new car I searched several Subaru local dealerships. Bertera did not call me back even though I purchased 2 new vehicles from them in the past. I also found their auto chat very impersonal and not of much use. Conversely, I had a great experience at Surburban Subaru in Vernon Connecticut. They had much better price points and much better service. I ended up purchasing a new Subaru at Surburban.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

Hello Patrick, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please reach out at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care.

Consumer response

It's funny how responsive Bertera is when there is a bad review.

I will say first that this is not a knock on the

I will say first that this is not a knock on the individual that I spoke with on the phone, she doesn't set the policies and prices. Now, this place is awful and predatory. I went in with a few minor issues I asked them to look at. I told them what was wrong and even wrote a letter explaining what was wrong. They charged me $320 in diagnostic fees, i.e. a tech drove it in the lot for less than five minutes and wasted my gas. Then I get and estimate of approximately $2,100, diagnostic fee included. I laughed when the receptionist told me this. One charge was for $45 to replace a break light bulb... $45! I brought my Forester to a small garage less than 20 minutes away. When they were done, my car was back to normal and zero issues. My charge from the small garage was $62, parts and labor $62. This dealership is awful and will rake you over the coals if you don't know anything about cars. AVOID at all costs!!! If there was a Zero I would have checked that instead of a One. AVOID!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.

This review is for the whole service department team...

This review is for the whole service department team starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experienced the worst customer service from there but BERTERA SUBARU SERVICE DEPT is very different. They have, by far, the best customer service and I brought my car a couple of times already for repairs and every time i bring my car in, i always get my car back in perfect condition. BRITTANY has been my service consultant every time i go there and she has been very helpful. SCOTTIE has been picking me up and dropping me off wherever i need to go and he has been outstanding in that category. Overall, i would give the whole service department team 10/10 stars if i can. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our service team! Thank you so much for your feedback.

Went in for an oil change and was told my brake fluid was...

Went in for an oil change and was told my brake fluid was black and sludgy. The tech actually came out to tell me that in person and that it was urgent to be flushed. They wanted over $500 for the service. My car was pretty new so I thought that seemed fast. I had a relative look at the car and he showed me that the brake fluid was in pristine condition. Also took it to another Subaru dealer who said the same. Don’t bring your car here unless you want them to try and trick you into paying for service you don’t need and they probably won’t even do.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Service department

My son was training in area and we are from Maine. My sons Subaru had trouble this service department went above and beyond to help. They got the car running and helped with transportation so he wasn’t stranded. I can’t say enough about how helpful and kind they were. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Bonnie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Darrick in sales was exception. Nice kid. As a...

Darrick in sales was exception. Nice kid. As a professional salesperson myself, I think he used just the right approach to us as customers. Left a positive impression on me and i would buy from him again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! Thank you so much for your feedback.

If I could give this dealership 0 star, I would. Beware...

If I could give this dealership 0 star, I would. Beware of this dealership. They are giving Subaru bad name and should be reported for scams they run. We booked a new car from this dealership and they strung us along for couple of weeks until two days before actual paper signing informing that their 'dealership' is upgrading our reserved car with some new features which will cost additional around $1000. We did not ask for this upgrade and clearly dealership was trying to squeeze more money out of us. We also missed opportunity of buying car from other dealership during two weeks until car was shipped because we relied on this shady dealership. Two days later the agent called us back to sell the same car for original price but we declined as we do not like to deal with greedy scammers. The agent had audacity of saying in the first call that he is aware of 'bad reputation' car salesmen have. Funny, because this dealership and agent perfectly lived up to that bad reputation above and beyond.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to Shawn Sullivan at ssullivan@berterasubaru.com and/or Mark Noel at mnoel@berterasubaru.com to speak directly. Take care.