Reviews
Sean DeSilva is the best.
Sean DeSilva is the best. He always makes sure that my vehicle is completely taken care of when I go there. I wouldn’t go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Darohi! Thanks for the awesome review. We're so glad to hear that Sean always takes great care of you and your vehicle. We appreciate your loyalty to Herb Chambers BMW of Boston, and we look forward to serving you again in the future! Take care!
James is always awesome to work with.
James is always awesome to work with. Always professional and clear in what needs to be addressed on my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're pleased to hear that James always provides you with excellent service. We appreciate your business and look forward to assisting you in the future at Herb Chambers BMW of Boston!
The dealership was welcoming out of the gate.
The dealership was welcoming out of the gate. I did not feel pressure at any point and my salesperson, Hadi was there to help answer questions and follow ups via text or phone calls. I ended up building my X6 and Hadi helped me through the process and kept me in the loop during the time the car was built. For delivery, Hadi walked me through the many technology options and differences from other cars and also reiterated I could and should call with any questions. I was introduced also to the head of service, Matt Krappe that was also a swell guy and I look forward to having my X6 serviced at Herb Chambers to keep it in tip top shape. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're pleased to hear that Hadi made the car-buying process a smooth one for you and we'll be sure to share this fantastic feedback with him. Thanks for trusting Herb Chambers BMW of Boston with your business. Matt & the team look forward to seeing you & your X6 at your first service visit!
The process from start to finish with Hadi was great.
The process from start to finish with Hadi was great. Every detail was covered through the entire car purchase. Return customer for sure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We're delighted to hear Hadi provided you with a great car-buying experience. Hadi will be happy to listen to this as we will pass along the kudos to our team. We appreciate your loyalty and look forward to serving you again in the future at Herb Chambers BMW of Boston!
Hadi provided excellent service, nice work!
Hadi provided excellent service, nice work! a very friendly atmosphere, no doubt Herb Chamber is the best dealership around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! Hadi is a valuable team member of our team and will be happy to hear this. Herb Chambers BMW of Boston appreciates your support!
Got a document with a list of supposed service needs
Got a document with a list of supposed service needs including new tires, new spark plugs and rear brakes and rotors. The car has 27,000 miles on it and does not need any of those things. Also the prices quoted for the brakes and spark plugs was 2 to 3 times the local prices as shown on the internet. Ya gotta wonder!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any confusion or inconvenience you experienced with the service recommendations and pricing. We strive to provide accurate assessments and fair prices for our customers, so it's disappointing to hear that we have left the wrong impression. If you would like us to review your service needs again or discuss the pricing further, please don't hesitate to contact us directly. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
The service department always meets my expectations.
The service department always meets my expectations. They are professional and efficient. I recommend Herb Chambers Mini service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and recommendation! We're glad to hear that our service department consistently meets your expectations. We appreciate your support and look forward to serving you again at Herb Chambers MINI of Boston. Have a great day!
Mark offers personal and supportive sevice on intake and
Mark offers personal and supportive sevice on intake and follow up. The general service department treats the cars and customers with respect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Mark & the Herb Chambers MINI of Boston team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!
The dealership was very responsive to my A/C problems.
The dealership was very responsive to my A/C problems. They took me in right away, diagnosed the problem while I waited and accelerated my annual service scheduled for later this summer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad to hear that Herb Chambers BMW of Boston could address your A/C problems promptly and provide excellent service. We appreciate your business and hope to see you again in the future!
Very efficient, fast and friendly service.
Very efficient, fast and friendly service. Will recommend to all BMW owners going there without any hesitation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We're glad to hear that you had a great experience with our service team. We appreciate your recommendation and look forward to serving you again in the future at Herb Chambers BMW of Boston!