Herb Chambers Ford of Westborough

I called Herb Chambers Ford one morning to look at a used Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car was already parked out front. Kathy was our sales rep and she was great to work with. She was honest (most importantly!), knowledgeable, and very patient in answering all of my questions. The only surprise to me was that the price was fixed -- they do not negotiate on pre-owned vehicles. However, I thought the price was quite reasonable for the car I was getting so I went ahead and put down my deposit. I came back a few days later with my husband and toddler to pick up the car and was very happy with the service we received -- the process was smooth and there were no unexpected costs. In addition, everyone at the dealership smiled and/or played with our daughter. After we left, we realized that the car had come without floor mats. I called Kathy, who let us know that if we purchased them ourselves and sent a receipt, then Herb Chambers would send us a check for the cost of them.

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service!

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service!

This is my second time choosing a vehicle from Herb Chambers. The sales team works to make sure their customers are completely satisfied and that their every wish is met and all questioned are answered. I purchased my Honda Pilot from Herb Chambers of Honda in Boston and followed the General Manager (Mr. Reske) and members of the sales staff (Kathleen Smith) right out to Herb Chambers Westborough Ford. Why? Because their service cannot be matched by anyone. The GM holds his staff fully accountable for making sure all customers have an experience they will never forget. I love my new 2012 Ford Explorer.... If you have time stop in to see the staff at Herb Chambers Westborough Ford. They know their stuff!!!!!!!!!!

This was my fifth vehicle purchase from George Asare, its alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. I saw the reviews about the service department and cannot believe what I read. I have my other car serviced here and have had no problems, they even fit me in when the were booked solid!

I am a fast internet shopper who likes to find a vehicle and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very friendly, and extremely knowledgable on the product. Unfortunately they did not have much left for inventory for 2011 trucks because I would have purchased a vehicle from him. He did everything possible and knowing he could not find me a 2011 in his inventory he understood. I would absolutely try him again. He was one of the best guys I spoke to in a search to buy a truck.

Bought a new Mustang at Ford Chambers of Westborough and my experience was great. Mike Mangrum (salesman) was great, he kept me up to date with the status of my order and made the experience as pleasant as possible. I definitely recommend it and will go back myself when I need a "family" car.

Walked in to look at trucks. Was greated promptly and immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 minutes and I had not looked at a truck. The let me speak to my manager game is in full play here. After my quiz the sales rep had to speak to the manager. Not having my basic work truck I was told they could do a search for me. I went here expecting a large selection. All they had was the big dollar super dutys. She wanted me to drive one of those to get a feel for the truck. How is a extended cab 4WD going to simualte a 2WD standard cab?? My second vist here in 2 years and my last. Would bum a ride to work before buying here.

We went to Herb Chambers Ford to look at a used Mercury. The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were looking for. After driving it he asked us if the vehicle worked for us before we went a step further. I told him that there are a ton of Impalas out there so he would have to "wow" us with the price. We ended buying the car because he was able to get the car down to our price. I highly recommend this dealership, one of the smoothest experiences buying a car that I've ever had.

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded.