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Herb Chambers Ford of Westborough

(1,305 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Reviews from the web DealerRater 4.

Reviews from the web DealerRater 4.8/5 1,059 reviews Facebook 4.3/5 142 votes CARFAX 3.3/5 10 reviews Google review summary Reviews All truck82 recall56 pressure26 job21 +6 Sort by Most relevant Newest Highest Lowest Jacklyn Mallett Local Guide·9 reviews·8 photos The service was quick and friendly! All of my car issues that I brought to him have been resolved and excellent with great communication as the process is happening it is greatly appreciated 👍 Nicole LeBlanc 3 reviews·2 photos 3 months ago The friendly nature, patience and support given through the process with the crew at this dealership has been one of the better dealership experiences I’ve ever had. They listened to my wants and concerns, didn’t make me feel pressured on … More Photo 1 in review by Nicole LeBlanc Herb Chambers Ford of Westborough (Owner) 3 months ago Nicole, we're delighted to hear that our team at Herb Chambers Ford of Westborough provided you with a positive buying experience. It's great knowing we could help find the perfect car for you without any pressure. We look forward to assisting you again in the future! Maddy K 1 review Edited a week ago New I've been coming here for service maintenance for years and never had any issues. My advisor is usually Luke and he is ALWAYS helpful and friendly. He made me aware of my rewards, which I never even knew I had. Such a pleasure to work with. Herb Chambers Ford of Westborough (Owner) a week ago Hi Maddy, we're delighted to hear that Luke and the team at Herb Chambers Ford of Westborough have consistently provided you with excellent service. Thank you for your continued trust in us! Mark 2 reviews a week ago New Here’s a shout out to the service team! Very polite, professional and courteous. The mechanic did a thorough job and I’m quite happy with the results. Customer satisfaction goes along way in my book as it determines where I buy my next vehicle. Mark from Holden Herb Chambers Ford of Westborough (Owner) a week ago Mark, we're delighted to hear that our service team at Herb Chambers Ford of Westborough impressed you with their professionalism and thorough work. Your satisfaction is important to us, and we look forward to assisting you again in the future! Jacklyn Mallett Local Guide·9 reviews·8 photos just now New The service was quick and friendly! All of my car issues that I brought to him have been resolved and excellent with great communication as the process is happening it is greatly appreciated 👍

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Greeted by Luke.

Greeted by Luke. Very friendly and knowledgeable. Service was excellent. Like the technicians video. Very happy

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear from you! Luke and the team really appreciate your business and we look forward to welcoming you back to Herb Chambers Ford of Westborough! Safe travels!

Always great people that are willing to assist you in

Always great people that are willing to assist you in picking the right vehicle at the right price.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star love! We’re excited to welcome you again! - Herb Chambers Ford of Westborough

I was very impressed with the service.

I was very impressed with the service. Luke explained all the different features in the car I bought.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're delighted to hear that Luke provided you with excellent service and detailed explanations at Herb Chambers Ford of Westborough. Enjoy your new car, and thank you for the review!

Excellent service Brandon from service department very

Excellent service Brandon from service department very helpful and very knowledgeable with needs thank you I recommend

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Herb Chambers Ford of Westborough! We're delighted to hear that Brandon provided excellent service and was able to assist with your needs. We appreciate your feedback!

Anthony was friendly and knowledgeable.

Anthony was friendly and knowledgeable. He went out of his way to make sure I was satisfied. I highly recommend the service department at Herb Chambers Ford of Westborough.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Fred, we're delighted to hear that Anthony provided you with such excellent service at Herb Chambers Ford of Westborough. Thank you for recommending our service department!

Service was great!

Service was great! They came to my home for a recall, was so quick and easy!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

A huge thank you for your amazing rating! We’ll be here whenever you need us again! - Herb Chambers Ford of Westborough

Herb Chambers Ford of Westborough is my go to place for

Herb Chambers Ford of Westborough is my go to place for my vehicle service needs. I have always been happy with everything, from the initial appointment to general service. The service department at this location is fantastic. I highly recommend them. You wont be disappointed.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Kennedy, we're delighted to be your go-to for vehicle service at Herb Chambers Ford of Westborough! Thank you for the high recommendation and kind words about our team. We look forward to serving you again soon!

tremendos experiance , havent personaly bought a new car

tremendos experiance , havent personaly bought a new car in years because of pas experiances with dealerships , this place is a game changer for me! price , integrety was remarkable

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Frannie, we're delighted to hear that Herb Chambers Ford of Westborough changed your perspective on car buying! Thank you for recognizing our commitment to integrity and great pricing. Enjoy the ride!

I have always been very happy with the service that, Rick

I have always been very happy with the service that, Rick Gadway and his front-end team of, Anthony, Nick, Luke and Brendan have provided at Herb Chambers Ford of Westboro. They have taken very good care of me and my two Explorers with outstanding customer service over the past five years. Their technicians are top notch and do excellent work. They all have gone above and beyond to make sure I’m a satisfied customer. I’m extremely satisfied, and grateful. I can’t thank Rick and his team enough for all they’ve done for me. In one word, fantastic! I would also like to give a big shout out to Herb’s Sales Associate, Freddy Daher. He was nothing short of amazing in the lengths he went to in making sure my car buying experience was the best it could be. He too went above and beyond and took great care in making sure that I was completely satisfied and happy. I definitely would be remiss if I did not give Freddy his well-deserved accolades. Great job Freddy! I always highly recommend Herb Chambers Ford of Westboro to family and friends, and anyone who want a great car buying experience, followed up with the best service department around. Kudos all around! Thank you all very much! Dan Weaver

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Weaver! Thank you for sharing such a detailed and positive review! We're delighted to hear that Rick, Freddy, Anthony, Nick, Luke, Brendan, and the entire team at Herb Chambers Ford of Westborough have consistently provided exceptional service over the years. Your recommendation means a lot to us, and we're grateful for your continued trust in our dealership. Looking forward to serving you again soon!