Harr Toyota

Don't ever bring your car here for service over charge with sh.t service and bad attitude staff 😏😏😏😏

Truly an awful, terrible, nightmare of an experience that is still ongoing. This will be a long review, so I apologize for that, but it needs to be seen. Our brand new car with less than 5k miles has been in their shop since February 2022. I am writing this review in JUNE of 2022. We all know there have been back orders of parts and so on. We were told our part would arrive March 15, 2022. Since that time the only communication Harr has given us has been if we called in asking where the part is. One of the parts managers has repeatedly lied to us about the situation. First stating that the back ordered part has arrived, but another part was still on back order. A following conversation they stated that there only was ever one part missing and it is still on back order. We were told by this same manager that it was our insurance’s fault for the delays, our insurance has already approved all the necessary repairs. Our insurance has nothing to do with if they can get a part or not. He then stated he had just talked to my wife about this last week (my wife has been out of the country for the past 2 weeks), I told him that was not true, and he did not know what to say. I asked multiple times for their district parts manager’s information, they said they would reach out to them and let us know within 3 days, that was about a month ago. All they have done is look at a computer screen stating there was an ETA for a part, and then stating there is no longer an ETA. According to them that is “doing everything they can to help the situation”. They have not offered a rental, compensation, literally anything to help the situation. After our 5th or 6th conversation of us reaching out to the dealership for information on our car they finally asked if there was anything they could do to better help the situation. We stated that we would like them to loan us a car until ours was finally fixed. They said they would try help with that. That was also about a month ago. Still no loaner car to help out. I have had conversations with them since about that and they have no answer on if they can get us a loaner. On top of that they just started sending us repair videos and updates on two random cars that have nothing to do with us. The car has been in their shop longer than we’ve even driven it on the road. Our car basically has been held hostage for months and months, we have no clue if we will ever see it again. I am continuing to attempt contact with upper management, regional parts management, dealerships around North America, and anywhere else for help. That is in my op their job to do, not mine, but I guess its up to me to put more effort in than them. Save yourself, do not go near this place!

**UPDATE** - The squeaky wheel gets the grease! About 24 hours after posting the review a representative reached out and they are getting the part direct from Japan. Too bad that effort was not shown 3 months ago. No car yet, but more hopeful for a positive resolution.** Truly an awful, terrible, nightmare of an experience that is still ongoing. This will be a long review, so I apologize for that, but it needs to be seen. Our brand new car with less than 5k miles has been in their shop since February 2022. I am writing this review in JUNE of 2022. We all know there have been back orders of parts and so on. We were told our part would arrive March 15, 2022. Since that time the only communication Harr has given us has been if we called in asking where the part is. One of the parts managers has repeatedly lied to us about the situation. First stating that the back ordered part has arrived, but another part was still on back order. A following conversation they stated that there only was ever one part missing and it is still on back order. We were told by this same manager that it was our insurance’s fault for the delays, our insurance has already approved all the necessary repairs. Our insurance has nothing to do with if they can get a part or not. He then stated he had just talked to my wife about this last week (my wife has been out of the country for the past 2 weeks), I told him that was not true, and he did not know what to say. I asked multiple times for their district parts manager’s information, they said they would reach out to them and let us know within 3 days, that was about a month ago. All they have done is look at a computer screen stating there was an ETA for a part, and then stating there is no longer an ETA. According to them that is “doing everything they can to help the situation”. They have not offered a rental, compensation, literally anything to help the situation. After our 5th or 6th conversation of us reaching out to the dealership for information on our car they finally asked if there was anything they could do to better help the situation. We stated that we would like them to loan us a car until ours was finally fixed. They said they would try help with that. That was also about a month ago. Still no loaner car to help out. I have had conversations with them since about that and they have no answer on if they can get us a loaner. On top of that they just started sending us repair videos and updates on two random cars that have nothing to do with us. The car has been in their shop longer than we’ve even driven it on the road. Our car basically has been held hostage for months and months, we have no clue if we will ever see it again. I am continuing to attempt contact with upper management, regional parts management, dealerships around North America, and anywhere else for help. That is in my op their job to do, not mine, but I guess its up to me to put more effort in than them. Save yourself, do not go near this place!

Excellent service. Product specialist Sarah helped me right from the start till setting up everything. There was a personal touch in the whole process. I will highly recommend to visit Harr Toyota.

Jamal was a great help as we looked for a used pick-up truck. We arrived on the lot knowing what we wanted, and he helped find the right used truck, without any extra sales pressure. Straightforward purchase and signing that day, our old truck was taken care of and the new truck was delivered in ship-shape condition. Appreciated the easy shopping experience.

Definitely white glove treatment all the way. Derek and Jamal are very customer focused and very driven to ensure a great customer experience. This is my sixth vehicle being purchased at this dealership and I am extremely pleased.

This is my 4th vehicle from Danielle Spring. She is awesome and so is Yahaira. Thank you Harr. my family and I love you guys

Excelente servicio! Me encanto Yahaira! gracias Harr! Gracias por todo! Lo recomendare a todos mis amigos y familiares. Gracias al servicio por recogerme para buscar mi carro nuevo

Yahaira and Danielle were awesome. They helped find the perfect car, explained everything and kept in contact through the whole process. When the car was ready for pickup Yahaira took the time to go through all of the electronic and operation to make sure we understood. We look forward to purchasing our next vehicle

We had an amazing experience working with Jerry Diaz at Harr Toyota! We were ordering a truck that we knew would take months to arrive and Jerry always kept us updated on the process and was available for any questions we had. Everyone that helped us was so friendly and good at their job, they made buying our truck so easy!