Reviews
Not what was promised
After spending all day on the phone and then driving the two hours to Palatine, we ended up leaving without a new car. We were assured three times that the price we were quoted would be what we walked out paying, and when we actually arrived at the dealership we were told that we were mistaken and that they could not provide us with that car at that price. Unbelievably bad service. We ended up going to another dealership right down the street and got a better price out the door.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I love it!
First I want to thank SHEILA NIEVES for her patience and great help. I walked in grossinger looking for a used car because I knew my credit wasn't good enough at all for a new car and I don't know what she did but I drove out of there on a new 2016 Chevy Cruze my wife and kids love it thanks to SHEILA and all the staff at grossinger Chevy in Palatine for making it possible for me and family I will recommend this place to everybody ??
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
**** Great Dealer Experience ****
I drove over 40 miles to purchase the truck they had listed on the internet, the price was excellent and well worth the drive. Rich and Jonathan did an awesome job of getting me the deal I wanted. I will return when I am ready to purchase again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thumbs up 👍 to ceser
First I want to start off by saying thank you 😊 to ceser for the best quality of service. Ceser is an exemplary asset to the Grossinger department he is professional , warm and very helpful ceser truly 👀 out for the customers. I am very grateful that ceser is a truly giving person. We are very proud of our sales department here at Grossinger. Love my dealership Love my dealership 💙 ??GROSSINGER ?? Keep up the good work GROSSINGER.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Give a big hands up to ceser.
We are very proud and pleased of our sales department give a Hands up to Cesar here at Grossinger auto Cesar is An exemplary asset to the Grossinger auto dealer he is professional warm and very helpful cesar truly looks out for the customers I am very grateful that Cesar is a truly giving person we are very happy proud of our sales department here at Grossinger I am amazed at the quality of service provided by Cesar. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow! These guys went above and beyond!
Juilian and Rich really took the time to fnd the best deals out there amd didnt stop looking until they find the best one. Grossingers gonna take care of you, i know when i have any problems, just go there and they take care of it, most of the time no questions asked! I would recommend grossinger to anybody including new car buyers. Grossinger gives you that chance to grow, so that you can get a nicer car for the future. I love my new chevy cruz 2016, gonna run this baby into the ground!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!!!
Gary and Patrick were above and beyond the best in the industry to work with! I'll never buy a car from anyone else!!! Let's not forget Chris on financing such a fun experience and best price best rates thanks to all of you!!! Michelle Szczesny SalonMMM... Palatine where your taste matters????
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome group of people!
My family and want to just be greatful to Grossinger-Chevrolet in Palatine IL. This dealer does come through for people we are a example of it. From the moment you go inside they treat you with respect also they do not offer or commit to thing until they really can do the deal. We do not have perfect credit to to a lot medical debt but Nick and Kevin work really hard and give us the opportunity to buy the car that fit our family needs. We definitely recommend to people to go there before going anywhere else. Thanks Grossinger
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Establishment! I am very impressed!
Grossinger kept their word and gave me a sales experience that I am very satisfied with! Grossinger is now my go to Dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome experience
First let me start by saying me and my husband walked in thinking we would not qualify for a new vehicle. But we decided we would give it a try worst they could say was no right? Well we were wrong. No only did I get approved but Eric was excellent. I was happy i was able to get a new 2016 car. From the beginning to the end Eric was there to answer any questions I had about the car as well as payments and everything inbetween. I will be back again when a new car is needed. Thanks so much Eric we love our new spark.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase