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Lexus of Naperville

(1,317 reviews)
Visit Lexus of Naperville
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–5:00pm
Tuesday 10:00am–8:00pm 7:00am–5:00pm
Wednesday 10:00am–8:00pm 7:00am–5:00pm
Thursday 10:00am–8:00pm 7:00am–5:00pm
Friday 10:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (630) 931-8247 (630) 931-8247
Used (630) 931-8016 (630) 931-8016
Service (630) 297-4443 (630) 297-4443

Reviews

(1,317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Naperville from DealerRater.

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The best car shopping experience I've ever had in buying

The best car shopping experience I've ever had in buying a car. No games with market adjustment factors and dealer add-ons post manufacturing. Rare in this current environment. Honesty was refreshing. Thank you Lexus of Naperville. We are very happy that we bought our car from Lexus Naperville. If you want a professional, knowledgeable, fast, and most important of all an honest person then look for Rick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I went in for service of my RX 350 and at the end.

I went in for service of my RX 350 and at the end. I had a question regarding pairing my remote and received an awesome explanation learning a lot. He was very patient and explained in detail. I wish I had the owners email he awesome! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very very nice people to deal with: knowledgeable,

Very very nice people to deal with: knowledgeable, professional and honest honest. I recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sal Lala was one of the most professional, knowledgeable,

Sal Lala was one of the most professional, knowledgeable, respectful, patient , detailed Sales Consultant we have ever dealt with. He did an awesome job and handled our shopping experience efficiently with no pressure. We would highly and most definitely recommend anyone to Sal and to Lexus of Naperville. Many thanks Sal for a truly exceptional job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

If you want an EXCELLENT customer service then look for

If you want an EXCELLENT customer service then look for Rick VanPelt! It was by far the best and unforgettable car buying experience. He even searched for the car we want from other dealerships and he was able to deliver it beyond our expectations. He shadowed us to make sure we know how to operate the vehicle. He explained all the features and capabilities of the vehicle including remote start/lock/unlock through your mobile phone to operate and maintain it. We are very happy that we bought our car from Lexus Naperville even if we had to travel far. If you want a professional, knowledgeable, fast, and most important of all an honest person then look for Rick! We are very happy that we had the pleasure to work with Rick! Many thanks once again for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

George was a consummate professional and handled my car

George was a consummate professional and handled my car purchase with ease and class. I never felt like I was dealing with a salesman, but someone who was still my advocate and was fair. Additionally, I'd say of all the Lexus dealerships, Lexus of Naperville was a really pleasant experience as well and I felt acknowledged and treated well. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The best car shopping experience I've ever had in buying

The best car shopping experience I've ever had in buying a car. Thank you Lexus of Naperville

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Have been coming to Lexus of Naperville for 22 years.

Have been coming to Lexus of Naperville for 22 years. Recently I made an appt for service and was told there would be a car for me to use while mine was being serviced. So I made additional appts for that day. When I arrived, on time, I was told I could not have the use of a car - because of a certain policy the company had. I let it be known I was NOT happy. Ben Curcio, in time, found a solution for the issue and I thank him for doing so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We have over 25 years of experience with this dealer, and

We have over 25 years of experience with this dealer, and specifically Rick Van Pelt. It has always been an outstanding experience. Rick is knowledgeable, cordial, and absolutely reliable. I would not go anywhere else, regardless of distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I have purchased 3 cars over 12 years from Sal Lala and

I have purchased 3 cars over 12 years from Sal Lala and each experience has been pleasant and efficient. Sal is communicative and attentive without being pushy, and persevered to find the car I was seeking when inventory was nonexistent. He always provides a friendly face at the dealership when bringing the car to be serviced. I would highly recommend Sal to assist you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.