Reviews
We have always had pleasant experiences at the Sharon...
We have always had pleasant experiences at the Sharon dealership. The time to have the service done was what we were told & the area to wait was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Safe travels, and we hope to see you back again down the road!
We were in the market looking for a luxury SUV and after...
We were in the market looking for a luxury SUV and after looking online we decided to start our search at the Lexus dealership in Sharon, MA first. To make a long story short… we never visited another dealership and left that same day with a beautiful new RX350L. We had an awesome experience working with Hung Truong, one of the salesmen working there. He was so helpful with our needs and went above and beyond dealing with us. In the past my wife and I had miserable experiences when dealing with sales people that really didn’t take the time to address our needs and concerns making for a very unpleasant task. I would highly recommend Herb Chambers Lexus of Sharon when looking for a new vehicle. Working with Hung was a very relaxing transaction with no pressure whatsoever. We were also pleasantly surprised when we had to discuss price negotiations with Hung’s manager as well as the Finance manager, Richard, who helped us finish up the financial part of it. It was a very satisfying time when dealing with what is usually a horrible time. 😀
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We strive to deliver a seamless and friendly purchase experience for our guests, and it is wonderful to hear that this was reflected in your time working with Hung, Richard, and the team. Drive safely in your new Lexus RX 350L, and enjoy it! We hope to see you back again at Herb Chambers Lexus of Sharon!
Mark(service) is very thorough, knows the cars well and...
Mark(service) is very thorough, knows the cars well and is very personable. We have had Lexus's for many years and like to have a service person that we can form a relationship with. He keeps us informed about the process and has given us good advice. We always feel well taken care of with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Mark and the Herb Chambers Lexus of Sharon team. Drive safely, and we are looking forward to seeing you back!
Dealership is the best dealership I have ever been in,...
Dealership is the best dealership I have ever been in, from sales to service to finance, Ronnie Travers in service is the most attentive and dedicated advisor I have had the pleasure of dealing with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marc, thank you for the great review! We appreciate your support and are thrilled to hear that Ronnie went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Herb Chambers Lexus of Sharon next time!
Great cars always curteous pleasant folks prompt with...
Great cars always curteous pleasant folks prompt with service cars come back clean and on time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barbara, thank you for your confidence in our team! We are thrilled that you are a happy Herb Chambers Lexus of Sharon customer and we hope to see you again down the road.
I had Great Customer service, with my assoc. Eric plus....
I had Great Customer service, with my assoc. Eric plus. they took care my car very quickly, love that place
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that Eric and the team took great care of you! Thank you for choosing Herb Chambers Lexus of Sharon for your service needs. Safe travels until we see you again!
Professional, cautious in dealing with customer. They...
Professional, cautious in dealing with customer. They explained in details what they are doing and how best to take care of your car. Easy to make appointment with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for giving our dealership such a marvelous rating! We are so pleased the Herb Chambers Lexus of Sharon team was able to deliver such a great service experience. Feel free to call or stop by if there is anything else we can do for you. Take care!
good service
The absolute BEST ! I love love love Herb Chambers of...
The absolute BEST ! I love love love Herb Chambers of Lexus. Such great people and will give you the best deals.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing the love you have for Herb Chambers Lexus of Sharon, Amanda! It means a great deal to be so supported by our wonderful customers. Safe travels and we hope we'll see you again soon!
Came for oil change and asked to check on rattling sound…...
Came for oil change and asked to check on rattling sound… Service advisor was trying to charge me for the diagnostics upfront without even looking at the car... What made him think it needs diagnostic? On what basis decision was made? So, I am not super happy about it... My experience with Lexus of Hingham is better... I would expect you to look at the car before telling me it needs diagnostics
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ihar, Thank you for taking the time to provide feedback. However, I'm sorry that your experience was less positive. I would like to address these concerns and work to improve the experience all together. If you're still in need of automotive care, I would be more than happy to speak with you about it. Please contact me at your earliest convenience. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com
Sanjay was awesome as well. The financing process went...
Sanjay was awesome as well. The financing process went smooth and he was very professional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing that your experience with Sanjay and the finance team was a successful one! It's our pleasure to make financing so smooth at Herb Chambers Lexus of Sharon, and if you have any further questions, we're always happy to assist!