Reviews
I was helped by Christie and she was nothing but amazing...
I was helped by Christie and she was nothing but amazing 👏!! Despite my reservations, she made sure I got everything.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team will always go the extra mile to make sure all the boxes are checked for you. It's wonderful to hear that you were able to put your trust in Christie, and in return, she took exceptional care of you. Thank you for bringing your business to Herb Chambers Lexus of Sharon and happy driving!
I have been dealing with Mark in service for many years....
I have been dealing with Mark in service for many years. Over the years I have purchased 5 Lexus's from Herb Chambers dealership in Sharon. Mark has always been and continues to be the only service adviser that I want to deal with. He is knowledgeable and forthcoming. Always a good experience .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you are so confident in Mark to get the job done. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!
Employees are dishonest and unethical. They try to...
Employees are dishonest and unethical. They try to overcharge and sometimes tell customers they need services that aren’t really needed. I thought that the representative that I dealt with today was unprofessional and tried to charge me more than what was originally quoted. He was not happy that I pointed it out to him.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Bob, Thank you for taking the time to leave us your feedback. The services we suggested were recommendations only, and I apologize for any miscommunication we may have caused. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com
The associates in the service area are always kind and...
The associates in the service area are always kind and look clean and nice. Every one makes you feel so welcome and comfortable even though you might not know what is really going with your car. $$$$$
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear it! Thank you for being a valued guest of Herb Chambers Lexus of Sharon - and if there's anything you need before your next visit, don't hesitate to give us a call!
Friendly and efficient . Very responsive to my request ....
Friendly and efficient . Very responsive to my request . Provided valet service which really helps since I live far from the dealership .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us with your kind feedback! Thank you so much for choosing Herb Chambers Lexus of Sharon. Our phones are on whenever you need any help. Take care!
I found the listing for my new car online and sent an...
I found the listing for my new car online and sent an inquiry, the response time was quick and they had me test driving it that day. I decided I would like to buy it and had it within the week. Rene and Lesly were very communicative with an appropriate response time anytime I had a question. They made sure even when not in office that someone was available to me. I am very satisfied with my new car and the service from Herb Chambers Lexus. Would definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We are thrilled to hear that you found the right vehicle working with Rene and the Herb Chambers Lexus of Sharon team. Congratulations on your purchase, and enjoy it! We appreciate your business and hope to see you back again down the road!
Rene and billy was the best of the best,…this is my...
Rene and billy was the best of the best,…this is my second car buying experience from Lexus of Sharon
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your repeat business and kind words! We're so happy we've been able to provide yet another successful buying experience. Safe travels! - your friends at Herb Chambers Lexus of Sharon
Julio and my service advisor Randy are great. From the...
Julio and my service advisor Randy are great. From the time I entered the dealership I was greeted with a smile from Julio who is always pleasant no matter what time of day it is. My service advisor Randy is the best he goes above and beyond to insure my service goes according to as planned. He informs me in a timely manner if there’s a change in plans. He’s also patient and answers all your questions without feeling rushed….Thanks Randy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What an outstanding review for our service team, Sheila! Julio and Randy will be elated to see how much their above and beyond care has meant to you. Providing our guests with informative and efficient service is always the goal, and I'm so glad we've hit the mark for you. Thank you for your support for Herb Chambers Lexus of Sharon and we hope we'll see you next time you need service!
Service was great. Just bummed that so far each visit to...
Service was great. Just bummed that so far each visit to the service department has has in total incurred over 3k in repairs/maintenance. Other than that I will continue to drive the hour and change drive for service on my vehicle because the team here as been awesome
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We understand how difficult it can be to encounter unexpected costs and we do all we can to keep our prices reasonable. We are always willing to discuss your service plan with you and assist you in finding solutions. We can't thank you enough for making such a journey to have your vehicle serviced with the Herb Chambers Lexus of Sharon team, and whenever you need us next, we'll be here!
We'll be sure to do a thorough inspection to find the root of the problem. We're sorry luck hasn't been on your side lately and will do all we can to turn things around for you! Again, we're grateful that you rely on us and look forward to seeing you tomorrow!
Wow! I truly did not expect a response. Perfect example of why I choose this dealer versus any other. Unfortunately I will be visiting again SMH for service reasons. Man the bad luck. I will be in tomorrow to drop my vehicle off for a check engine light now and that’s not even why I came in on Tuesday and scheduled an appointment for Monday the 27th. We’ll see you soon.
Left message for return call to correct invoice error....
Left message for return call to correct invoice error. Never called me back. Had to make 2nd call next before resolved by Deb.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
HI Kncaddel, Sorry to hear about your experience. I am glad that your concern was resolved. Please feel free to contact me if you would like to discuss further. Johnny Dang - General Manager - jdang@herbchambers.com