Planet Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.7
25 lifetime reviews.
  • Planet Jeep makes it easy

    My daughter needed a 4WD used SUV for winter and I was lucky enough to find Planet Jeep in Franklin. I found many choices on their easy to navig...

    Dealer Response

    Thanks for recognizing our good folks! We attract our salespeople from outside the car business so it's not an accident that you and your daughte...


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    My daughter needed a 4WD used SUV for winter and I was lucky enough to find Planet Jeep in Franklin. I found many choices on their easy to navigate website. I emailed and was in contact with Harvey who told me about features and options that were important to me and my daughter. He was easy to talk to and did not pressure me to come in. He emailed me back specs and pricing so I could review that night. The next day I was at Planet Jeep and working with Tiffany who was nice and friendly and went out of her way to make my daughter and I feel important . We drove 3 different models and decided on a 2014 Jeep Cherokee Limited. It was so nice I wanted it! Thanks to Harvey, Tiffany and everyone at Planet. We are both happy and she feels safe in the snow!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for recognizing our good folks! We attract our salespeople from outside the car business so it's not an accident that you and your daughter had a different kind of experience at Planet. Best, John Morrill President


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  • Excellent buying experience

    Planet dodge had the best buying experience I have ever had, I saw my new to me ram on a website, called about it, and within 2 hours it was mine,...

    Dealer Response

    Thanks Doug...the "undealership" promise is all about offering an experience different than the typical dealership. Glad we achieved the goal! B...


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    Planet dodge had the best buying experience I have ever had, I saw my new to me ram on a website, called about it, and within 2 hours it was mine, they made the paperwork quick and easy, and stayed open a little bit late for me because of my work schedule, overall 10/10

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Doug...the "undealership" promise is all about offering an experience different than the typical dealership. Glad we achieved the goal! Best, John Morrill, President


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  • Finance Department

    I am not one to ever write a negative review; but with this most recent interaction I feel compelled to share my experience. I have dealt with Jee...

    Dealer Response

    Molly, we work so hard to be the alternative to the typical dealership that we were shocked to see you didn't hit it off with one of our team memb...


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    I am not one to ever write a negative review; but with this most recent interaction I feel compelled to share my experience. I have dealt with Jeep a couple times over the years and was going to lease my second car with them; needless to say that did not happen due to the arrogant, rude, condescending and unprofessional behavior of the of Joe in the finance department. I am appalled at his demeanor and lack of customer service and down right nasty attitude. Please do not deal with this person.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Molly, we work so hard to be the alternative to the typical dealership that we were shocked to see you didn't hit it off with one of our team members. After seeing this, we reached out immediately and it seems that it was a big misunderstanding. Now that we've worked things out, I hope you'll feel more comfortable doing business with us again in the future. Best, John Morrill, President.


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  • Scat pack

    Be Worked with Jon on a purchase of a 2017 Scat Pack. Great dealership, no nonsense, and got me an amazing price. Will contact them again for my n...

    Dealer Response

    Chuck, you've zeroed in on some of the factors that distinguish our "undealership" from the typical dealership...low prices right off the bat, sal...


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    Be Worked with Jon on a purchase of a 2017 Scat Pack. Great dealership, no nonsense, and got me an amazing price. Will contact them again for my next purchase/trade. If you're tired of dealing with car salespersons that will do anything for a buck, call these guys- never tried to tack on an upsell, and found me additional rebates. Found me a way to get into a dream car and make it something I could actually afford. A month later, and still the best price I've found in the country on the same year/model. Jon was absolutely straight with me on everything, and worked to make it happen. Another example of why this dealership shines- they hire people that haven't been working for years in sales or car sales. Imagine if you could walk into a dealership and talk with a competent professional that knew how to get you what you were looking for, but also has some actual character instead of the need to feel like they "beat" you on a deal? Instead of trying to figure out how to get every last possible dollar out of your pocket, and into his/her own? Look, everybody that works in car sales is working a job- they're trying to make a living, too. But, when you get tired of people trying to scam their livings off of you while you're out buying your next car, come talk to these guys. Great smaller dealership that will actually sell you a car instead of trying to take the maximum amount of your money and waste your time. NH residents- much worth the trip, and no, you don't pay MA sales tax if you register it at home! Go down there, find the car, and work the delivery! Thanks to Jon and the rest of the guys! Got it back home safe, road tripped it, and have no regrets! Runs awesome, even out here at altitude. Thanks for making it happen!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Chuck, you've zeroed in on some of the factors that distinguish our "undealership" from the typical dealership...low prices right off the bat, salespeople from outside the car business, and good old-fashioned customer service. Thank you for appreciating everything we work so hard to do. Best, John Morrill, President


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  • Great service!

    I went in for an oil change and when they were done, I noticed my seatbelt was working again! I never mentions it, but someone must have noticed! ...

    Dealer Response

    Thanks Kelly! This is what "undealership" service is all about. Thanks for trusting us with your vehicle. Best, John Morrill, President.


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    I went in for an oil change and when they were done, I noticed my seatbelt was working again! I never mentions it, but someone must have noticed! What a great surprise ad great service!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Kelly! This is what "undealership" service is all about. Thanks for trusting us with your vehicle. Best, John Morrill, President.


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  • Great Experience

    This was my third vehicle purchased at Planet Jeep and all three times it was a great experience. The trade-in and buying process was smooth. Ther...

    Dealer Response

    Thanks Robert! We make our decisions based on creating an environment where people will enjoy their experience and want to come back and send the...


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    This was my third vehicle purchased at Planet Jeep and all three times it was a great experience. The trade-in and buying process was smooth. There was no pressure. Everything was done with complete professionalism. I highly recommend the dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Robert! We make our decisions based on creating an environment where people will enjoy their experience and want to come back and send their friends. Thanks for appreciating our approach! Best, John Morrill, President


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  • Quick and courteous Service

    Stopped in with my husband to have our Jeep serviced. I love that they have a quick lane here. You don't need an appointment and can drop in for a...

    Dealer Response

    Thanks WJ...this is all part of our "undealership" approach to providing a better experience than the typical dealership. Thanks for doing busine...


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    Stopped in with my husband to have our Jeep serviced. I love that they have a quick lane here. You don't need an appointment and can drop in for an oil change at any time. Such a friendly staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks WJ...this is all part of our "undealership" approach to providing a better experience than the typical dealership. Thanks for doing business with us. --Best, John Morrill, President


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  • Where has this dealership been all my life?

    I just purchased a Jeep for my son and worked with Rob Dirks. As it was my first time in this dealership, I was completely surprised that the enti...

    Dealer Response

    Mary, where have you been all our lives!? You're so lovely to appreciate our "undealership" approach to business. We'll continue to work hard to ...


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    I just purchased a Jeep for my son and worked with Rob Dirks. As it was my first time in this dealership, I was completely surprised that the entire purchase of the vehicle from test drive to paperwork was only 1.5 hours. Rob was very knowledgeable, courteous and professional. He was very patient with our questions on all three vehicles we test drove and his advice helped us make the best purchase for our son. He also stepped away many times to give our family time to discuss our options in private. There was absolutely no pressure to buy at any time. When my son and I arrived to pick up the vehicle, Rob sat with my son in the vehicle and explained all the gears, radio, and operating systems. My son felt very comfortable with the car as he drove away. The Finance Manager was also a pleasure to deal with....no pressure to buy extra warranties, tire protection, etc. I would highly recommend this dealership to all who want a pleasant car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, where have you been all our lives!? You're so lovely to appreciate our "undealership" approach to business. We'll continue to work hard to make sure your experience during the life of the car is so pleasurable that you never need another dealership! --Best, John Morrill, President.


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  • 2016 Jeep Compass

    I bought a new 2016 Jeep Compass from Planet Jeep and I am very satisfied. My mom and I worked with Cory and he was literally the nicest salesman ...

    Dealer Response

    Thanks Danielle...we like to think that one of the reasons that Cory (and our other nice folks) are so loveable is because we recruited them from ...


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    I bought a new 2016 Jeep Compass from Planet Jeep and I am very satisfied. My mom and I worked with Cory and he was literally the nicest salesman I have ever met, he was very laid back and helpful. I did not feel any pressure from him at all which is very rare when buying a car. I was in a rush and had to leave as soon as I signed the paperwork so Cory had me come back the next day and set up my phone for me, which most people would have made me figure it out on my own. The whole process was very simple and I had my car in just a few days. This dealership is local which is perfect for me since I will be going there for service. I highly recommend this dealership and Cory!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks Danielle...we like to think that one of the reasons that Cory (and our other nice folks) are so loveable is because we recruited them from outside the car business. Delighted to hear we're delivering on the "undealership" promise. --Best, John Morrill, President


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  • Love my Jeep Cherokee!!!

    Planet Jeep is nothing short of wonderful. The overall vibe of the dealership is relaxed and pleasant. You can feel at ease in their lovely dealer...


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    Planet Jeep is nothing short of wonderful. The overall vibe of the dealership is relaxed and pleasant. You can feel at ease in their lovely dealership. There is no hard pressure from them just happy team members there to help you, let you look and answer questions. This genuine tone definitely starts at the top. Planet's owner John is sincere, honest, smart and extremely helpful. He made sure his team took great care of me. The Sales Manager and Finance Manager made my purchase extremely painless. Again, there is no pressure from them or hard upselling of extra bells and whistles. Rob was my sales rep and he was, again, another fantastic member of Planet's team. His demeanor is very calm, relaxed and heartfelt. He has wonderful product knowledge and walked me through my Jeep's features - which are a lot! He did not hard sell me in any way or make me feel like I had to decided right then and there that I needed to buy the car. None of the "well, other people are looking at it so we need to know" or "It might not be here tomorrow" lines. He truly let me decide, but after I test drove it I knew that was my car 100%! Planet's vibe is one of trust. They have a knowledgeable, smart staff who truly care about what is best for the customer. If you're looking to buy a Jeep (or Dodge, Ram or Chrysler) and have an wonderful buying experience Planet is your dealership. I can't recommend them enough. I know they are a dealership I would purchase from again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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