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Planet Chrysler Jeep Dodge RAM

(258 reviews)

Reviews

(258 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Planet Chrysler Jeep Dodge RAM from DealerRater.

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I arrived with my loan payoff information and my choice...

I arrived with my loan payoff information and my choice of vehicle from the planet inventory and excellent credit. I had the best sales professional and the purchase was simple and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Robert, thanks for your excellent review. We always try to make it easy to buy from us, but during the pandemic, we've redoubled our efforts. Thanks for your business! Making it easy is our way of life. Best, John Morrill, President

tried to charge me msrp

I would probably try another dealer if I were you, I contacted this place about a car to buy and they wouldn't budge off of sticker price they tried to pass off the manufacturer rebate of 4850 as a discount of their own. if you want the worst price in the car business MSRP is it and this place is trying to charge me MSRP. long story short if you want a terrible price go here

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear Woody, I can see your feelings are really hurt since you left the same review at 3 different sites. Here's the thing: You were shopping for an incredibly high-demand vehicle and the rebates and small dealer discount amounted to $5000 off. This is America and we are free to set the price that works for the market, and you are free to buy it or pass. We gave you an immediate, up-front and fair price. The car sold the same day to someone else at that price. We have plenty of vehicles with giant discounts on them. If you want a giant discount, we've got you covered, but there aren't giant discounts at this moment on Scat Packs. You want a high-demand summer car in the heart of the summer when the discounts aren't as big. Buying a boat in October is the time to buy if you want a bigger discount! A snow plow is cheaper in May! You didn't mention in your review that you bought the vehicle elsewhere for less, because I'm guessing you couldn't find one for a better price. In the immortal words of Kenny Chesney, "...We ain't perfect but we try, Get along while we can, Always give love the upper hand, Paint a wall, learn to dance, Call your mom, buy a boat, Drink a beer, sing a song, Make a friend, can't we all get along?" Peace dude.

tried to sell me a car for msrp

I would probably try another dealer if I were you, I contacted this place about a car to buy and they wouldn't budge off of sticker price they tried to pass off the manufacturer rebate of 4850 as a discount of their own. if you want the worst price in the car business MSRP is it and this place is trying to charge me MSRP. long story short if you want a terrible price go here

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Dear Woody, I can see your feelings are really hurt since you left the same review at 3 different sites. Here's the thing: You were shopping for an incredibly high-demand vehicle and the rebates and small dealer discount amounted to $5000 off. This is America and we are free to set the price that works for the market, and you are free to buy it or pass. We gave you an immediate, up-front and fair price. The car sold the same day to someone else at that price. We have plenty of vehicles with giant discounts on them. If you want a giant discount, we've got you covered, but there aren't giant discounts at this moment on Scat Packs. You want a high-demand summer car in the heart of the summer when the discounts aren't as big. Buying a boat in October is the time to buy if you want a bigger discount! A snow plow is cheaper in May! You didn't mention in your review that you bought the vehicle elsewhere for less, because I'm guessing you couldn't find one for a better price. In the immortal words of Kenny Chesney, "...We ain't perfect but we try, Get along while we can, Always give love the upper hand, Paint a wall, learn to dance, Call your mom, buy a boat, Drink a beer, sing a song, Make a friend, can't we all get along?" Peace dude.

Great Experience

I am a recent owner of my first Jeep and took it to Planet for its first oil change. booked my appt online and immediately heard back with my confirmation. The service department was extremely welcoming. I even had to bring my dog in to the waiting room, which that happily allowed. I would definitely bring my Jeep back here for any service.. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your excellent review and thanks for mentioning our service department! Best, John Morrill, President

Yes Tiffany was an excellent sales person and Josh was...

Yes Tiffany was an excellent sales person and Josh was excellent at arranging financing and everything for me it was one little issue with the truck couple things on the truck service department of prepping the vehicle

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind review and for mentioning Josh and Tiffany. We really try to be different than other dealerships, and the way we do that is by hiring the nicest and most competent people we can find. Tiffany and Josh are the best! Thanks again! John Morrill, President

Amazing service!

We love the simplicity and ease of purchasing vehicles from Planet! They make purchasing a vehicle painless and actually enjoyable. Mike Connolly is a true pro and helpful at every turn of the process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your five-star review. You are right about Mike Connolly! He started working for the Planet organization when he was still in high school! Thanks for your business. Best, John Morrill, President

Excellent!

Rob was a huge help - he was knowledgeable, personable, and helpful. He worked with me to come up with a great deal and I would highly recommend him and Planet to anyone interested in a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thanks for your excellent review and for mentioning Rob. He's super professional and buttoned-down. Thanks for your business. Best, John Morrill, President

The staff was courteous and knowledgeable and my repair...

The staff was courteous and knowledgeable and my repair was finished ahead of schedule! Excellent place for repairs of any brand. Quality work and fair prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My experience

Love planet Jeep in Franklin.... I travel 50 miles one way to have my Jeep serviced here.... everybody is always great!! I highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Trust Planet.

I dealt directly with Mike Connolly, and his giving me information before I even knew to ask for it made me feel that, finally, I was working with AN HONEST car dealer -- the most important quality one can have. Fairness in pricing of the new Jeep, and a fair offer on my trade-in, along with his openess convinced me I really couldn't do any better anywhere else I highly recommend driving the extra distance to Planet CJDR.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gary, thanks for your great review. Mike Connolly's picture could be in the dictionary under the word 'integrity,' and that's why he has thrived here since he was about 16 years old! Thanks for your business. Best, John Morrill, President