Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review abou...t a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !
Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. ...I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Nick Surdis, General Manager
Very dissapointing. Was told 1.5hr wait for oil change and tire rotation on my new car. Was told they would call me. 2.5 hrs later nothing. I had to c...all an ask...???still in the shop???. Went there and another 15 min wait just for them to bring the car around. So disrespectful of my time. Why not just tell me it???s gonna be three hours so I can plan my day...Car was fine but someone left a random dirty cleaning cloth in my car?!? nobody said ???I???m sorry for making you wait??? once.
Thank you for taking the time to provide this feedback. We understand that you had a less-than-positive experience while working with our service depa...rtment and we'd like to apologize to you for that. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, Nick Surdis, and ensure this is addressed. Again, our sincere apologies.
I brought in my new (5 months) car for an oil change. And when i got it back there was damaged to the car and i was completely blown off by Susan Tarq...uini. My car looks like it was backed into and rubbed of against another car. I've recieved great service until today. A car is a BIG investment and for them to damaged it and Susan the service manager to basically tell me to just walk away is unacceptable. She proceed to say that many of their technicians called out and it was chaotic. That is not my problem. My car got hit while your team was servicing it. The preliminary check form I signed showed my car was fine. I just need this fixed. Unacceptable....
Susan Tarquini, manager of the service center, advocated for me with Honda regional office when my extended warranty had expired, which was a very goo...d faith gesture. (My Civic had an extended warranty for defective engine block issue: cracks were common in the '06 to '08 models I found out.)Susan was able to get Honda to waive some of the cost, allowing me to keep the car in coldest week of the winter. I am a loyal customer, with sales and regular service, but her advocacy was above and beyond the call. This type of mutual loyalty I have never experienced. Thank you, and I am a customer for life.
Thank you for your time and recommendation. We truly appreciate hearing feedback from our customers! I'm so happy to know that Susan was able to assis...t you. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Best, Nick Surdis, General Manager
On finalizing a lease we were presented with items that admittedly were mostly in the advertised fine print, one of those was not which is the deliver...y fee of approximately $900, this is already listed on the car invoice and shouldn't be added again, my loss hopefully your gain.
Thank you for your feedback, Andrew. We take your comments very seriously and will relay this information to the correct person. If you would like to ...discuss this further, please reach out to Nick Surdis at NSurdis@HerbChambers.com . Thank you for bringing this to our attention.
As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I want...ed a 2018 Honda Fit EX, so I did my due diligence and chose Herb Chambers as the first place to go. Other members of my family had purchased vehicles from two other Herb Chambers dealerships and had very good things to say about their sales and service departments. I reached out via email and was immediately connected with Fabian Garcia. We scheduled a date and time and when I arrived I was paired with Brian McCaffrey. He asked me some questions about what I was looking for and after some merry mixups with the test drive car, we took a spin in 2018 Fit EX in my preferred color. After we got back, I made it clear to Brian that I was just in for a test drive and would be back later to buy the car. He was very understanding and did not pressure me at all or try to upsell me on a higher trim level that I did not want. When I came back two days later, I had done some research on competitor pricing and had a great e-price from another dealership in town. When I produced the competing offer and asked Brian if he could match it, he did with no haggling or guilt trips. Afterwards he brought me to the financing department where Myles walked me through the options I had. He politely and objectively presented add-ons such as ding and scratch protection as well as an extended warranty. When I said that I was all set with just the car and regular warranty, he moved on and did not pressure me at all. The billing was very straightforward and Myles was happy to explain any part of the contract or invoice that I didn't understand. He was also very patient while I read each section in detail before signing. While the paperwork got a little tedious, Myles made the process very smooth. When I came back in a few days to pick up the car, one of the associates went over every feature in depth with me and answered all of my questions. My plates were transferred and I was on my way with no trouble. Every stage of the buying experience was smooth and no-pressure and I will definitely go back to Herb Chambers for service and the next time that I need a car.
Thank you so much for sharing your experience with our team! It is our goal to offer every customer a personal touch and ensure that we do everything ...possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Nick Surdis, General Manager
I ran into a couple of issues however they did rectify them, it did however take some time to do so. I still have one left that I am waiting to be rec...tified, however to be fair, it was no fault of the dealership and they are working with me to solve it. Patrick was willing to step up and do what it took to make things right.
I totally understand that sometimes it is not clear at the outset how long it will take to fix a certain item on a car. What frustrates me about Herb... Chambers is that once they get your car and determine that you are not in the waiting room, there is little to no communication about the completion of the work, which can go on and on and on. This is the second time I've had one of these repairs that is not part of regular service. It is also the second time that I was told the repair would take 3 hours, but 5 hours later, I had received no call from the dealership, no progress report, no finish time, nothing. And when I called to reach my 'so-called service representative, " All I got was the service switchboard, no person who had promised me a time or even recognized my name. Both times I have spoken with the service manager; both times I have been told that "they all do the best they can do. " In other words, too bad for you as the customer. If you are inconvenienced for 3 or 4 extra hours, well, too bad. This most recent time, I actually saw the so-called service rep when I had finally decided to just show up and get my car. He actually told me he had called me at the time he was supposed to, but guess what? No record of this on my phone. This is just so unprofessional. I am happy to pay for what I get and I understand that sometimes things take more time. What I do not get is WHY HERB'S CREW CANNOT JUST TELL THE TRUTH TO THE CUSTOMER. I do not think that is too much to ask.I hope NEVER to have to bring my car to them again.
I drove in from the "burbs" to HC Boston for a specific vehicle - something I had been researching for over a year. Keith handled the transaction well... and was quite thorough about educating me to the features of the vehicle. As expected, the price discussion was the usual dealer vs customer debate. We all hate it. But Keith was always professional and the deal was fair. In the future, if I returned to this dealership, I would be pleased to work with Keith again.
Thank you, Bill, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! I¿¿¿m so pleased to hear t...hat Keith proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! Best, Nick Surdis, General Manager
THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.