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Lexus of Watertown

(3,166 reviews)
Visit Lexus of Watertown
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 725-4858 (888) 725-4858
Used (888) 726-1611 (888) 726-1611
Service (888) 729-7921 (888) 729-7921

Reviews

(3,166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Watertown from DealerRater.

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sara j

If you need someone who cares about what you really want and not what they want to sell you then go to Lexus of Watertown and ask for Tommy Nguyen. He is the best there is and I mean the BEST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GO TO LEXUS OF WATERTOWN FOR THE BEST DEAL

Want the best deal then head to Lexus of Watertown and ask for Thomas "Tommy" Nguyen and you will see the difference from any other place you have visited! Its NOT just the deal but the attention to detail and the respect for time and more. Thanks Tommy and Lexus of Watertown!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tommy and Lexus of watertown

Tommy Nguyen and Lexus of Watertown staff is the best! Came in just to look and came out with an CPO RX350. All professional there and no pressure to buy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealer Ship Great Service

I had a great experience at this dealership. Had a lovely associate named Salwa that took her time to show me your which car i really wanted. Really liked the place will definitely let my friends know about it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wow! Lexus!

I never thought I would switch over from a lifetime of bmws to a lexus. But my wife insisted I try lexus because she has an older 2002 model and swears by it. So I went down there and had the help of Salwa with decided what car to get. I cannot believe I went this long without driving a lexus GS. The features are endless and it drives beautifully. I am now a converted man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality service

Lexus and Salwa was nothing short of great when I was there the other day ready to make a purchase. I was not rushed at all and all my questions and concerns were answered. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

I have received an excllent service from Salwa. I highly recommend her to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Classy place

Today I went to lexus as I'm in the market for a new car and although I havent purchased anything yet. I just want to say how classy this organization and salwa is. I wil most likely be back to finalize and purchase soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Amazing

Salwa was great. She cares about her customers and understands the importance of finding the perfect car for them. She was knowledgeable and thorough, answering all questions and making sure we understood everything there was to the car. I highly recommend this dealership for their staff is one of the best we have had the pleasures of working with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lexus of Watertown

Vahagn was a breath of fresh air from the same old car salesmen. I would highly recommend him and this beautiful facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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