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Toyota of Braintree

(5,613 reviews)
Visit Toyota of Braintree
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2025 regional dealer award
View 26 awards
2025 regional dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 national dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (781) 519-4500 (781) 519-4500
Used (781) 519-4621 (781) 519-4621
Service (781) 519-4723 (781) 519-4723

Reviews

(5,613 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Braintree from DealerRater.

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as good as it gets

this was my 4th dealership in my quest for a new car. The sales staff were knowledgeable, respectful & NOT pushy. Our salesperson " Shane Paiva" made this as painless as car shopping can be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you Shane!

Within ten minutes of meeting Mr. Shane Paiva , we were on our way to purchasing the PERFECT car, at the Perfect price!!! Shane seemed to know exactly what we were looking for and guided us though the process expertly and expediently! Thanks Shane for our BEST experience to date at Tufankjian of Braintree Dr. Robert and Meg Pelosi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience!

Shane Paiva (TSG) was great help from the moment I walked in the door. Great test drive walked me through the entire buying process. Kevin came through with the power top deal. (Don't be afraid to ask for it). Making sure I got the best car at the best price. Don did a great job making my wife and I feel confident with the extended warranty program and financing. We had previously had a very bad experience with an extended warranty at another dealership and Don was very understanding and helpful. A great experience. No pressure. The only dealership I will shop in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

amazing service

BOB W! HE IS AMAZING! Sp patient. He walked me through the whole process and didnt try to just sell me a car, he found the best fit for me and what I could afford. HIGHLY RECOMMEND HIM!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best salesmen out there!

Fausto made my first car leasing experience, the easiest, most efficient transaction. I showed up very last minute on a Wednesday night, with no idea other than getting a new car. Even with an impending storm, he searched through his stock, found the most suitable car for my lifestyle, and immediately started the paperwork. That same night I met with Arthur Martel, the finance manager on my case and he also started his own paperwork. Both Fausto and Arthur were welcoming and professional, while making the experience feel like a reunion with old friends. Just four days after choosing my car, even with two New England blizzards, Fausto and Arthur were able to finish all the paperwork and finalize the deal. The day I pickup up my new Toyota, Fausto was his warm welcoming self, Arthur made sure to come by and say hi, and Kenny T (another manager) made sure everything was handled correctly and added onto an unforgettable car leasing experience. I would 100% recommend this dealership, Fausto Darocha as a salesman, and Arthur Matel and Kenny T as deal managers. After my lease is up, I can't wait to go back to Toyota of Braintree!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

satisfied and impressed customer

I had just purchased a 2017 Camry LE in Florida, and was disappointed to discover that I suddenly needed to replace my car in Massachusetts, too! I went in to Braintree Toyota knowing what I wanted, including the extra maintenance packages, and they did everything they could to get me my twin. The only way I could get an identical red Camry meant waiting several weeks to have it built - but I didn't have that time. Eryk, a new salesman, went out of his way to work with the sales manager to get me a great price on a red SLE in stock. Thanks for being patient and understanding with me on this 2nd big purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

a satisfied customer

My wife and I purchased our RAV4 with the expert assistance Jordan Fehringer. He was courteous, knowledgeable and helpful. He are very pleased with him and with Toyota of Braintree. Robert and Rose Crimmins

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

They went above and beyond

I couldn't be happier with my new Corolla. With the help of salesman Fred Zeiba and owner Charlie Tufankjian I took ownership of a beautiful custom built 2017 Corolla XLE. It took a little while but my patience has been rewarded. Everyone involved with the transaction which included Brian McGrath and Kenny T. was a big help. I can't imagine going to another dealership. Everyone at Tufankjian's is so friendly and helpful. It's no wonder they're rated #1. I owe a big THANK YOU to all involved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales experience with very professional staff

I purchased a Sienna Minivan from salesman Patrick Nee. He was pleasant, courteous and knowledgeable about the product. He handled the paperwork efficiently and thoroughly. He was patient, conscientious and extremely diligent. I was extremely impressed how smoothly and promptly the transaction was. He is an excellent asset and representative of your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service is Off the Charts

I have purchased 3 Vehicles from the Tufankjian Family, at Toyota of Braintree. (2) Siennas and 1 Venza over these past 10 years. The Biggest Reasons to Buy here are the People and overall Quality of the Toyota vehicles. After visiting their showroom, meeting Sales, Service and Finance Folks, you'll wonder if there is something in the Water Cooler, because everyone makes you feel like part of a family and seem overly happy to be there. I immediately, went to the fountain and tasted some. Seemed Normal, Hmm? Fast Forward, we all know, that cars will need SERVICE, so it's all about SERVICE. I have never been disappointed ( Except the small loaner Corolas ...Sorry ) AND for these past 3 years, AMANDA, in Service has gone above and beyond to educate and help me with anything I needed fixed/repaired. She is the BOMB! Lastly, stay away from Run Flat Tires. They're brutal. You won't get more than 15,000/tire and the often wear unevenly. Michael Roman :)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.