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Thomas Nissan

(1,357 reviews)
Visit Thomas Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (815) 475-0110 (815) 475-0110
Used (815) 475-0113 (815) 475-0113
Service (815) 475-0111 (815) 475-0111

Reviews

(1,357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thomas Nissan from DealerRater.

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Our sales person Zach did a fantastic job.

Our sales person Zach did a fantastic job. He was patient as we narrowed our search for a new car. Ultimately, we purchased a new platinum edition pathfinder and would recommend Zach, Esteban, and Aaron to anyone looking to purchase a Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you to Jose my salesman for helping me get a great

Thank you to Jose my salesman for helping me get a great deal on my new car. I would highly recommend Jose if you’re looking for a salesman that goes above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Scheduled a test drive on Saturday 3/29 Met with Jose ,

Scheduled a test drive on Saturday 3/29 Met with Jose , everything was ready Vehicle inside, 2024 Nissan Rogue test drive Went very well, Jose had trade priced out Bo Abdul answered all questions pertaining to the financing All went excellent Thanks for everything David Hancock Darcee Fanning

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Zack, Jose, and the rest of the Nissan team made my

Zack, Jose, and the rest of the Nissan team made my experience the best ever! I felt welcomed and at ease from the get-go. Zack answered every question I had with patience and professionalism, even as a first-time car buyer. I found the perfect car that suited my needs and budget through Jose, who offered valuable insights.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Gracias a José pude comprar mi auto que necesitaba me

Gracias a José pude comprar mi auto que necesitaba me atendió y me dio la información que necesitaba para poder obtener mi auto

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your visit. Have a great day!

Came in for an oil change.

Came in for an oil change. Service was fast and the staff is very friendly. Prices are reasonable. They even washed my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

came in for an oil change.

came in for an oil change. staff is very friendly and prices are reasonable. I waited in the lounge area while they serviced my car and even washed the outside.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Sarah Anderson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thomas Nissan Of Joliet. Thank you, and have a fantastic day!

Words cannot express our immense gratitude for Crystal

Words cannot express our immense gratitude for Crystal and the team at Thomas Nissan of Joliet. Crystal led our purchase experience and restored my faith in the goodness of humanity. Her warmth and kindness made the process personal and stress-free, which was truly a blessing during a challenging time. Building a relationship over the phone with a guarded customer isn't easy, but Crystal made me feel that all my fears and questions were normal. As a high-maintenance customer, I appreciated her genuine approach and the trust we built. Crystal became a friend, providing a ride from the airport to the dealership. Thank you, Crystal, we love our Pathfinder and will always think of you fondly as we enjoy our ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Words cannot express our immense gratitude for Crystal

Words cannot express our immense gratitude for Crystal and the team at Thomas Nissan of Joliet. Crystal led our purchase experience and restored my faith in the goodness of humanity. Her warmth and kindness made the process personal and stress-free, which was truly a blessing during a challenging time. Building a relationship over the phone with a guarded customer isn't easy, but Crystal made me feel that all my fears and questions were normal. As a high-maintenance customer, I appreciated her genuine approach and the trust we built. Crystal became a friend, providing a ride from the airport to the dealership. Thank you, Crystal, we love our Pathfinder and will always think of you fondly as we enjoy our ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sarah, we're happy you found our staff to be so supportive during your experience here at Thomas Nissan Of Joliet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This is a service review for the dealership.

This is a service review for the dealership. Customers please be aware that this place is a big RIP OFF for service in spite of having a coupon for oil change $39.95 and $9.95 for tire rotation the dealership was charging me more than $80. They want to charge $40 for parts just for an oil change. I have to shout and yell to get the bill down to $60.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.