Reviews
Rude service on phone and in person - took advantage of a
Rude service on phone and in person - took advantage of a young girl and charged over $500 for a battery and an oil change - will never use again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Poor service on phone and in person - extremely high
Poor service on phone and in person - extremely high prices for a battery and oil change - took advantage of someone that needed help - would never go to them again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary K, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. If it's easier, you can email me at michaelp@thomasautogroup.com! Thomas Nissan Of Joliet (815) 741-5353
One of the good things in life is knowing that you guys
One of the good things in life is knowing that you guys are looking out for me and keeping my car in top running shape and safe to drive on these dangerous highways with insane drivers, pot holes and road construction everywhere you turn. I appreciate knowing that there is one thing I don’t have to worry about. You have great knowledgeable people working for you and as soon as you’re in the door you’re greeted by someone like Ubaldo Urbina who is there right away to orchestrate the whole job. The popcorn is also a great touch! Love you guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lindsay, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thomas Nissan Of Joliet. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Tracy Mccarthy Nissan Joliet was extremely helpful when
Tracy Mccarthy Nissan Joliet was extremely helpful when purchasing a car for my daughter within a couple of hours before she went to school
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is always such a great experience bringing in my
It is always such a great experience bringing in my Nissan Armada they are friendly and accommodating and whenever I do not understand something they go above and beyond to make it very clear and understanding for me love going to their service center. I give it a 10 star review.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would recomend José as one of there best salesman he
I would recomend José as one of there best salesman he was very helpful to my wife and me on the purchase of our new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thomas Nissan and Jose Barrer were great to work with.
Thomas Nissan and Jose Barrer were great to work with. They were able to provide the cars we needed, and the process was quick and smooth. Very happy with our purchase and would definitely go there again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an awesome service experience with Thomas Nissan.
I had an awesome service experience with Thomas Nissan. I really loved their customer service and how clean the waiting room was
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a much better experience here than I thought I
I had a much better experience here than I thought I would. The new management really made everything better. My service appointment was smooth and seamless!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was unsure of trying to go to Thomas Nissan at first,
I was unsure of trying to go to Thomas Nissan at first, they had a bad reputation a few years ago. They just got new managers, and they really took care of me. They surpassed my expectations, I will be going here from now on!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ally, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thomas Nissan Of Joliet. We have great things planned for Thomas and are happy you experienced that!! Take care!