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Thomas Nissan

(1,357 reviews)
Visit Thomas Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–1:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (815) 475-0110 (815) 475-0110
Used (815) 475-0113 (815) 475-0113
Service (815) 475-0111 (815) 475-0111

Reviews

(1,357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thomas Nissan from DealerRater.

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Great Service

Sergio was very friendly and professional. We would return to him to buy another car. Thomas Nissan worked to do everything in their power to make things work for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
12 people out of 12 found this review helpful.

First Nissan/Thomas purchase

Looking for a Maxima, we visited Thomas to discuss dealer trading for the right color. Sal directed us to Will. After reviewing our needs he was glad to help find the perfect Maxima, but explained that the Altima exceeded our desires and would save us $6000! OK, waiting for the next ball to drop, we test drove the Altima as they appraised our trade. Holy cow they stood up to my trade and agreed with my research of what it was worth. Ben the used car manager actually sat down with us and drove with me in our trade (never kicking my dog, if you know what I mean). Jim, in finance, was great and pleasant to work with. First time in our lives that it was sad to finish with such a great group of people at a car dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
11 people out of 11 found this review helpful.

Wow !

If you want the best deal & terrific experience buying a vehicle, go directly to Thomas Nissan of Joliet. BUT....you have to speak to William Sammauro because he is the best !! Very knowledgeable, mannerly and most of all, took care of all our needs in buying our new Nissan Altima today. Now....when you get to the financing part, you have to speak to Steven Gramera - great person and terrific with customers. He knows what people want/and can afford and doesn't try to sell items that really aren't what they want.... I give both of them 5 STARS - they were terrific !!!! Our first Nissan, but not our last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
11 people out of 11 found this review helpful.

awesome

My husband and I recently went in to purchase a new car. I wasn't sure what I wanted. Matt Richards came out and spent a lot of time showing us the different cars that interested me. We went on a test drive and by then it was getting late. We wanted to get home to our daughter. I told Matt that we would be back in the next morning. There was no push to have us purchase that night. Matt gave us his card, told us he would be in the next morning. We did go back the next day. We test drove a different car and found the one we loved. No pressure, no haggling on the price. it was the perfect way to do business. A couple days after the purchase Matt gave me a call to check in, make sure I didn't have any questions about the car. What great customer service. I will definitely recommend Thomas Nissan and Matt to anyone who is looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
14 people out of 14 found this review helpful.

Great Service

This was my second time returning to Thomas Nissan. I have worked with Al Shalabi for the second time now and he continues to make sure all my questions are answered and that I am taken care of. Ben Rosenberg is also of great help!! I am very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
11 people out of 11 found this review helpful.

Great Service!

Excellent service ! I am very happy with my purchase. What a pleasure William was to work with and I would definitely return here when I am ready to buy another car. Everyone was very friendly and professional . William had extensive knowledge of the different models and makes of the cars which helped me to decide on the best vehicle for my needs. Thank you again !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
11 people out of 11 found this review helpful.

Thank you!

I purchased my first new car at Thomas Nissan of Joliet with the help of Chris. I had a great experience. I would recommend this dealership to anyone. Chris was kind, knowledgable and went above and beyond to make sure I was happy with my purchase! I really felt he cared about me obtaining a great deal on my new car. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
11 people out of 11 found this review helpful.

Friendly Staff and Treated Well

Just bought a vehicle from Thomas Nissan, and loved the experience. I will be recommending this dealership to all my friends and family. I worked with Kevin on my purchase and he was funny and easy to work with. I know I got a good deal on the vehicle I bought, and felt like I got fair value on my trade-in. It was the easiest car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!

Thanks so much Chris Barrera for your great customer service. This was the first time I went out to purchase a car on my own. I was a little scared about getting talked into something that would not benefit me, but it was the complete opposite. I am totally enjoying my car. Again thanks for your assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
11 people out of 11 found this review helpful.

GREAT SALES MAN MATT RICHARDS

Matt made my experience in buying a new car a pleasure He was very informative and knew all the answers to my questions .Matt was very patient with me I will recommend Matt to our friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
11 people out of 11 found this review helpful.