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Reviews

Average Ratings

3.3
29 lifetime reviews.
  • Buying a new Passat

    Our salesman, Mike Vinacco, was very helpful and knowledgeable, and took the time to answer all our questions and helped us through the entire pro...


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    Our salesman, Mike Vinacco, was very helpful and knowledgeable, and took the time to answer all our questions and helped us through the entire process of picking a vehicle and purchasing it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible Exoerience!

    My Husband and I went to the dealership on January 15, 2017. I was looking to trade in my Jetta for a newer vehicle. I saw a Jetta I loved. M...


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    My Husband and I went to the dealership on January 15, 2017. I was looking to trade in my Jetta for a newer vehicle. I saw a Jetta I loved. My husband asked the salesman Wade what the price of the vehicle was. He said he didn't know but WE could look it up online! Seriously! We go in our car and left. I bought both my Passet and my Jetta at this dealership. I am never coming back here for sales or service!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Had a smooth experience!

    Worked with Wade Murray to purchase a new Volkswagen Jetta. Had been to several dealers around New England, and was starting to get frustrated. ...

    Dealer Response

    We're happy to hear that you've had such a great experience with us, Gregg! Our staff works hard to go the extra mile for all of our valued custom...


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    Worked with Wade Murray to purchase a new Volkswagen Jetta. Had been to several dealers around New England, and was starting to get frustrated. It was here at Balise that things finally worked out. Wade was informative and helpful in the decision making process, and I didn't feel pressured at any point in time. It's been about a week since my purchase, and I've recommended a family member to check out the selection once his lease ends. Thanks Wade!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us, Gregg! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • Easy car buying experience

    This is my second experience here at Balise Vw and once again they came through for me.Thank you for making this easy for me to buy a car also Cha...


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    This is my second experience here at Balise Vw and once again they came through for me.Thank you for making this easy for me to buy a car also Charlie in sales and Greg Florio the Gm for helping me get into my new jetta.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Balise sell junk

    I bought a used 2009 volkswagen jetta last week of November 2015. I called the dealership the second week of December to report that the car start...


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    I bought a used 2009 volkswagen jetta last week of November 2015. I called the dealership the second week of December to report that the car starts shaking at speeds greater than 60 the service manager was less than helpful he told me it may not be covered by the warranty, now a month later the service engine light is on....I will never buy another car at any Balise dealership. ...no customer service. ...lots of junk. I will dedicate the rest of my life to tell everyone I encounter to stay away from Belise.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Purchase of 2015 Passat

    I recently purchased a 2015 Passat at Balise Volkswagen. My salesperson was James Brown. I was particularly impressed by James' tenacity. He was p...


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    I recently purchased a 2015 Passat at Balise Volkswagen. My salesperson was James Brown. I was particularly impressed by James' tenacity. He was pleasant, knowledgeable, genuine and efficient. I have been a VW owner for many years, and this was one of the best experiences that I have had when purchasing an auto.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great experience buying our new VW at Balise VW

    Balise Subaru is set up for; "what is the Benefit for the customer". David Coley, Sales and Leasing Consultant, provided top customer service and ...


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    Balise Subaru is set up for; "what is the Benefit for the customer". David Coley, Sales and Leasing Consultant, provided top customer service and product knowledge to my wife and I, as we ultimately decided on the 2015 Golf SportsWagen. I already called him back today to say THANK YOU for his sincere help. Christopher Ayala, Sales Manager, was instrumental in the process by asking great questions to really help us define what were the important choices for us. We wanted a Lease, we wanted the payments to be below $399, we wanted a fair trade-in price on our existing car. David and Christopher, listened to our objectives and presented a deal that fit all our goals and they added the 10, 20 and 30K Maintenance for No Cost!!! How's that for making the Customer Happy. My wife was thrilled and so was I. I also want to acknowledge the great service provided by Steve Crosby the Business Manager. Steve helped us understand how we could control the potential costs not covered by our insurance or the Volkswagen Warranty. His complete understanding of the possible choices were translated to us clearly and patiently. Again all focused on "what is the benefit to the customer", great job Steve! Lastly, our final stop before heading home with the new Golf SportsWagen, was with Taylor Kershaw, who helped us contact our Insurance Company and get the Insurance changed. I will go back to Balise VW to chat with Taylor about the Auto Insurance from Allstate that they represent in the Dealership. Many thanks to the entire Team who worked with us and made us very happy with the experiance and our New VW ...Bruce

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • poor customer service

    went to look at 2010 golf salesperson was perhaps new? or maybe because I was a woman but he did not show the car describe features etc. just kind...


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    went to look at 2010 golf salesperson was perhaps new? or maybe because I was a woman but he did not show the car describe features etc. just kinda stared off into space while I was very nervous as im not use to car shopping alone did not feel comfortable there was also visible damage to the car they failed to mention just got a great deal on the same year car elsewhere! do yourself a favor and check out other dealers!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Worst business transaction ever!

    Just purchased a 1 year old vehicle from Balise. After I told the salesman over the phone I was probably going to take it, the price I had seen on...


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    Just purchased a 1 year old vehicle from Balise. After I told the salesman over the phone I was probably going to take it, the price I had seen online went up by almost $300. Good thing I printed out the original listing , that they did honor. Due to transferring another set of license plates to my old car, that we are keeping, we wanted to handle the transfer of plates , registration , & sales tax ourselves at the DMV. Had to make 2 return trips to Balise, at 20 miles each way, for them to get the correct forms I needed. Upon the second trip, the business person suggested I follow him to the main office, about 15 miles away, to get the title certified by them that the DMV needed. I wasn't going to waste more of my gas so I rode along with him. Finally, with all the correct forms needed, I was able to process everything within 10 mins at the DMV. Three different DMV employees told me, Balise should have known right from the start what was needed. Everyone knows most dealerships will handle the DMV transactions as a "courtesy" for a fee. I guess they don't know what's needed when the paying customer wants to handle it. They even said ,We have runners that do that." Being there the previous day for 3 hours, we were understandably thirsty. No offers for a water or coffee. No admittance by the business person , salesman manager , or general manager of any mishandling on their part. I will never do business with them again!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Sales Experience

    I have bought a lot of cars over the years and this has been the best car purchase. We drove from Connecticut to Balise VW in Rhode Island because...


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    I have bought a lot of cars over the years and this has been the best car purchase. We drove from Connecticut to Balise VW in Rhode Island because we were interested in a particular vehicle that they had advertised online. When we met with our salesman, David Coley, he took the time to go over all of the details of the vehicle we were interested in, and he also showed us other vehicles that we were interested in for comparison purposes. We spent over 3 hours looking at various cars, but never felt pressured to buy one car or another. David took the time to answer all of our questions. Ultimately we decided on purchasing the car that we had originally driven out to see, a used Jetta Sportswagen with only 7000 miles. When we came to pick up the car the following weekend, we noticed there was a minor problem with the door hinge of the car. Even though it was weekend and the autobody/repair shop didn’t have all their staff around, David arranged for the car to be brought into service to have the door adjusted. After we signed the paperwork and purchased the car, David was happy to teach us the details of how to use the navigation, preset the satellite radio stations etc. He was really professional and it was a pleasure to have him as our salesman. Since the purchase David has been in contact with us to complete the Connecticut registration process and called twice to make see how we were enjoying our new car. Today, Greg, a sales manager at Balise, who we only spoke with for a few minutes, called to see how things were going. We had a very positive experience and would highly recommend Balise VW. Ask for David to take care of you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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