Irwin Automotive Group

Reviews

Average Ratings

4.9
1187 lifetime reviews.
  • AMAZING CUSTOMER SERVICE!

    I worked with Chris and Erik at Irwin and I was impressed with the service I received from the moment I pulled into the lot. I love my 2015 Nissa...


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    I worked with Chris and Erik at Irwin and I was impressed with the service I received from the moment I pulled into the lot. I love my 2015 Nissan GTR very much and those guys made it a very easy buying process for me. I wanted the car checked out by a Nissan dealership and they made an appointment without any hesitation. They delivered the car to me 3 hours away. I highly recommend them for anyone looking to purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They sell quality used cars

    We worked with Scott Hayward, who was very helpful and knowledgeable. We bought a used 2010 Toyota Corolla. Irwin had made sure the car was in goo...


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    We worked with Scott Hayward, who was very helpful and knowledgeable. We bought a used 2010 Toyota Corolla. Irwin had made sure the car was in good shape by servicing it thoroughly, e.g., they put on brand new front brake rotors. We were impressed, and would go back to them if we again had to buy car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • very happy

    Eric and Jameson helped us with our car purchase. We're both retired and wanted to get the best bargain we could. We are very happy with the price...


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    Eric and Jameson helped us with our car purchase. We're both retired and wanted to get the best bargain we could. We are very happy with the price and the buying experience. We were also happy with the car knowledge and how it was explained to us. thanks, bob & Jackie

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Irwin Automotive Group great prices and service

    I bought a great used Ford Edge at Irwin Automotive Group. It has a 5 star rating for safety. It had one owner, no accidents and low mileage. It i...


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    I bought a great used Ford Edge at Irwin Automotive Group. It has a 5 star rating for safety. It had one owner, no accidents and low mileage. It is a 2014 that looks and drives like a new car. Howard Cullen was very helpful in my selection. I needed a car that was sturdy and sporty. The selection of cars at Irwin is amazing. You cannot beat their prices.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buying a Hyundai Tuscon

    My visit with Irwin Hyundai was very pleasant with several choices available. I would recommend Irwin Hyundai to all my friends and family !!


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    My visit with Irwin Hyundai was very pleasant with several choices available. I would recommend Irwin Hyundai to all my friends and family !!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good Impression Turned Sour

    On September 1st I made arrangement to go and view a 2005 Chrysler Town and County at 5 pm. I had sent an inquiry the night before. It was agreed ...

    Dealer Response

    My apologies for your experience. Given it was a cash deal there should have been no delay for the title. Very sorry for that. You shouldn't have ...


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    On September 1st I made arrangement to go and view a 2005 Chrysler Town and County at 5 pm. I had sent an inquiry the night before. It was agreed it would be held for me so I could view it as it was a 2 hour drive for me one way and I didn’t want to make the long drive and get there to find the car was not there. I wanted to go in earlier, but there was a few items they were still servicing the car. When I got there, on time for my appointment, the van was out on a test drive with another customer, despite my appointment and hold on the car, however they did make sure that I got to test drive and gave me first choice on the choice on the car. This eased my concerns as they honored what was agreed upon early in the day. I love the van and feel like I got a great deal on it. However, after the purchase, the headaches began. I paid cash in full for it and was sent home with the promise that Tuesday the title would be overnighted to me and I would get it Wednesday. It never came. I thought ok no big deal I will wait a couple of days and if by the beginning of the week it didn’t arrive I would ask about it. They wrote to me first requesting the Maine Title Application back as they needed to send the title and the application in to the state for me. This was in error, as I paid for the car in full and didn’t get a loan for it. I need a title in hand in Maine to register an out of state dealer purchase. My city hall told me not to send it back and have them mail me the title, because if they filed the title registration I couldn’t get plates and register the car until the state of Maine sent me a title which would take 4-6 weeks after Maine received the application. We sent several emails arguing back and forth over the issue, till they finally realized it was a cash deal and I and my City Hall were correct that they needed to send me the title so I could register right away and not wait months to do so. I was told the title would be mailed that day, 9/12, but it wasn’t mailed out that day, as I didn’t receive it till 9/14.It was mailed next day UPS, which means it didn’t go out till the 13th however I was pleasantly surprised they mailed it to my work address as I requested several times. I was half afraid when I didn’t get it on 9/13 they incorrectly sent it to my street address where I can’t receive mail or packages and it had been sent back to them. That is what I was expecting to happen to be honest. To bring this to a close, the car is great, I will need to replace the weather cracked tires that came with it before the snow flies, which wasn’t pointed out to me but the van runs amazingly, I’ve had no issues since buying it and it was a good deal. The salesman who greeted and helped us when we showed up was awesome. But the finance department leaves a lot to be desired. We first left with a good impression that unfortunately quickly turned sour. My husband said next year he wanted to come back to buy a new car for himself and said this would be a great place to buy future cars as well but the issue with receiving the title and how it was handled has both of us agreeing that we won’t be back.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    My apologies for your experience. Given it was a cash deal there should have been no delay for the title. Very sorry for that. You shouldn't have had an issue with City Hall if the town clerk's copy was brought. It looks like you were given the entire Title App which was the red flag. Again, very sorry for this error. Chris Irwin chris.Irwin@irwinzone.com 603 581 2969


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  • Very pleasant experience

    We were in and out in an hour Craig was great, no pushy salesman here. This is the first car I have bought from Irwin but after this we will defin...


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    We were in and out in an hour Craig was great, no pushy salesman here. This is the first car I have bought from Irwin but after this we will definitely be returning customers. Thanks Craig and Irwin for being easy to deal with you make it easy to buy a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I was in today for my 2017 Ford Edge first service

    my 2017 Edge went in this morning for its first service appointment in the quick lane and it was quick , I was impressed and I am very happy wit...


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    my 2017 Edge went in this morning for its first service appointment in the quick lane and it was quick , I was impressed and I am very happy with my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • To find a new car - highlander.

    I worked with Geoff Cunningham. He was excellent to work with. he was kind, he did a great job explaniing the car to me and making sure I under...


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    I worked with Geoff Cunningham. He was excellent to work with. he was kind, he did a great job explaniing the car to me and making sure I understood how it ran and all the features it had on it. I would certainly do business with Geoff again in the future, along with Irwin Toyota!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Toyota Tacoma Sale

    Initially dealt with Mark from the internet sales department who gave me a great couple of quotes at very good pricing and then followed up with ...


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    Initially dealt with Mark from the internet sales department who gave me a great couple of quotes at very good pricing and then followed up with Scott Hayward of the sales department to complete the transaction. Straight forward negotiations and fair pricing vs. other dealers I visited had me buying from Irwin!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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