Irwin Automotive Group

Nicole at Irwin Toyota was Fantastic. She was polite and worked to get me the deal I needed. I was in and out of the dealership very quickly and she had given me everything I needed.

Nicole at Irwin was Great. She spent the time and worked hard to get me the deal I was looking for. She followed up with me and we were able to make a smooth sale in a very timely manner.

I think it would be difficult not just for me but for any purchases to experience a more consultative process versus the harsh reality of negotiation. That generation was built on it and could have an argument and shake hands 5 minutes later. I don't think that's the case anymore and the risk of getting some actors provoking is rea.

Nicole at Irwins helped me locate a Sienna with very specific features in a very timely manner, and spent the necessary time it took to teach me how it all worked. Thank you for all your help, Nicole

Destiny in TXM was awesome! She discovered I had a recall so she moved my appt to the Toyota team. The Toyota technician (Jordan) really went above and beyond to be sure my state inspection sticker was neatly applied (the little things really are important). The Toyota advisor, Joe, kept me informed and returned my vehicle to me timely.

Just got my new tundra from the bow tie guy Seamus McNally at irwins! Long time customer of irwins and happy with the process! After losing the Tundra I came back to the bow tie guy seamus and picked up a new tacoma! He is always easy to work with! Thank Joe in finance for assisting me in my total loss and credit back!

Nicole was amazing, answered all of our questions. Was easy to work with She made the car purchasing process, seamless and successful. She truly cared about meeting our needs.

I am giving the full 5 stars because Nicole R was our sales person and she was fantastic. I initially dealt with Louisa who was disgustingly rude to me via text, and deserves 0 stars, she also told me the car I was interested in had a transmission problem and wasn’t for sale. Thankfully one of the managers called me and set me up with Nicole who found that the car I wanted actually didn’t have a transmission problem and could be sold. She was very pleasant to work with and made the process easy. I would highly recommend asking for her if you’re in the market to buy a car.

Excellent service start to finish, found me the vehicle I wanted and below the monthly price I wanted to pay. Excellent communication throughout the process, Third purchases from Irwin, and likely not my last.

Had a very rough visit on 1/2/2026. They were very busy and my wife and I were there for over 3 hours to test drive 2 models of the Nautilus. The salesperson was overwhelmed with customers and had to run out to the vehicles to chip the ice off and warm them up. She was unable to spend any significant time actually speaking with us as she went back to serve other customers. The price that the manager "knocked down" for us turned out to be the exact same price as was on their website for the vehicle. (by the way we purchased our current lincoln here). The trade in value for our car was $2600 less than carmax. We received emails from the salesperson and Chris Irwin by Saturday morning which we replied to with our story and concerns. It is now Tuesday and have not heard back from either one... this is not good business practice.. must be nice to not need Lincoln paying customers... we don't blame the salesperson as she was over her head and had no business being out there chipping ice off of cars.. she was very polite, but frustrated.. there were other lincoln salespeople there who did not seem very busy at all..