Reviews
Great efficient service
Not knowing exactly what I wanted, I first went through the online department to narrow down my car search. I would highly recommend do this in advance it saves time on the lot knowing which cars specifically you want to look at and test drive. On Arriving at Irwin I dealt with Howard Cullen who guided me throw the process. Howard was very patient, and at no time did I ever feel I was being pressured or talked into anything. I would recommend going to Irwin Automotive and asking for Howard if you are looking for a new car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Norm! We appreciate your taking the time to share your experience with us. Thank you for your business and congratulations on your purchase!
Best Car Buying Experience
I worked with Stacey Clark at Irwin looking to do the impossible. I had a vehicle that had 220k miles on it and I still owed money on. I really wanted to get into something new with a warranty because I drive a lot for work. My wife and I met with Stacey and told her we were limited on time but wanted to see if this could be done. She quickly listened, took our info and had us on our way while she worked behind the scenes for us. In less than 24hrs we had a response from Josh in finance letting me know they were able to get it to work! By the time I got to the dealership Stacey and Josh were ready for me so I didn't have to wait and I was signed and on the road in less than an hour. There was NEVER any pressure to buy and it was my most relaxed and comfortable car buying experience ever. I highly recommend Stacey Clark and Irwin auto group. Everyone was GREAT! -Paul Picard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Good work by all"
Scott Hayward did an excellent job in getting us into our new 2017 Prius. He found a car that we liked, the price quote for both the new car and our trade-in was very fair, and he informed us as the car processed through shipping and delivery. He was on vacation when the car came, but he had set up other folks at Irwin’s to insure we were well taken care off. Then, he followed up when he returned. Good work by all involved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of used certified Toyota Camry
Howard Cullen was an excellent salesman. Polite, very helpful, and answered all our questions. He was very knowledgeable with the vehicles, operating features, warrantees, etc. I was a very satisfied customer and would definitely do business with him again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
excellent service from Corey Twardosky
I recently had recalls corrected, repairs, & routine maintenance. The service staff were helpful & polite. The facility is clean & comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words!
Great price
I negotiated the price before I even walked through the door via email. They were upfront about their pricing and are very honest about everything. They are not sharky in anyway! I was in and out within an hour! Excellent. Best experience with a dealer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Service
My service on my rave 4 was great, everyone that works there is great, thank you for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Brenda! We appreciate your feedback, and thank you for your business!
Purchase of 2016 Toyota Highlander
Spent many hours with Glenn Buehl on a Saturday learning all the aspects of the Toyota Highlander. He was very knowledgeable and patient in educating my husband and I on the workings of the Highlander. We are very happy with the process and purchase of our 2016 Highlander and look forward to future dealings with Irwin Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Joyce! We appreciate your business and are glad to hear that you enjoyed working with Glenn Buehl. Congratulations on your new Highlander!
Great service
Excellent service every time I have been there. Txs Corey!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Jeff!
New truck purchase
Great people to work with I would recommend them to people I know and feel very good about how they would be treated. And I will be back again !!!!! Thanks again. Bill. Elko
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Bill!