Reviews
Top Notch Service
Everyone was friendly and personable. Accurate estimate of cost and time in advance. Checked with customer when during work something else at additional expense required attention. Work done well within estimated time limit. Check in and check out fast, efficient, friendly. Liked coffee, snacks, wifi, recycling, and comfortable seating. Excellent all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great company, bought 4th car from them.
As always quality work ,very pleasant helpful people. Repair work always professional, and in reasonable time. We ended up buying a new Highlander and received great help with that transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donald, thank you for taking the time to leave a review for us. We are glad we could help again this time around. Thanks for choosing Grappone Toyota for all of your automotive needs! Your repeat business is appreciated.
Can't beat their customer service!
The customer service was excellent and their price beat competitor's prices! I actually enjoyed buying a car from Grappone. I didn't feel rushed and they let me test drive three different cars and come back the next day to test drive again before I finally made my decision. On top of their excellent customer service they had the best price on the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Annika, thank you; we appreciate your detailed feedback about your buying experience with our team! We hope that all is well with your new vehicle and look forward to seeing you down the road.
Great customer service!
They provided me with a loaner vehicle, because my car needed a repair and they had to order a part.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I just had my state inspection done. It was not only done on time, but even faster than anticipated. Great service. I intend to buy my next car here too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grappone service
Always professional and quick. No pressure service personnel with quality work. Very clean facility. Fair prices with no haggling when looking to purchase a new or used automobiles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service and friendly
The specialist Ryerson Garrett made my car shopping experience less stressful and actually quite enjoyable. I don't like the pressure from the car dealers in general. But they made the price very clear upfront and purchase process went smoothly. I got my dream car in a reasonable price. I will definitely recommend them to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service and clean facilities
Everyone was helpful and the waiting area was convenient, I used the Wi-Fi while I was waiting. I'm looking forward to my next service appointment there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome service
Quick, efficient, friendly staff. Wouldn't go anywhere else with my vehicle. Everyone goes out of their way to help the guests and their teammates
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan Sughrue
Timely, personal and friendly service. Great waiting area with use of computer, if desired, along with TV and hot coffee
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan, it is great to see that you had such a positive experience while visiting for service. Thank you for sharing your feedback about our facility and team!