Crowley Chrysler Jeep Dodge RAM

We went to buy a new jeep after seeing several online that we liked. Our initial visit went fine. Salesman showed us the model we liked and explained some of the features briefly. Went for a test drive and put a deposit on the jeep. Paperwork was done and we were to return later that week for pickup. That was a much different story. It was busy when we got there and we saw our salesman briefly before going in to see finance manager. He turned out to quite rude and sarcastic when we didn't buy service plan. Actually said we should have saved more money! I was starting to have doubts but turned over bank check towards payment and signed everything. I really came to regret that later. When we came out our salesman was gone on a test drive. Our jeep's plates were on a table there. We sat for a while and then the manager came and asked [ very exasperated] if any one had put our plates on. We said no and he rolled his eyes as if angry. He put them on and told us we could leave. I asked about the service department and he said to come back another time and they would explain about the service and to be sure and award them 5 stars on the survey questions we would be receiving. Fat Chance of That! We were already sorry we had gone there and had turned over any money. We went out to the parking lot area ourselves and got the jeep. We felt totally neglected and "pushed out the door" as soon as our money was turned over. You wouldn't think so, but the rudeness we experienced has actually changed our feelings about the car. Most features were not explained to us and some we still can't work. I have never been back and don't want to go there again after that. Their attitudes were terrible. We are actually thinking of getting something else even though it will be a loss. I have bought probably 12 cars in my lifetime and believe me that was my worst experience ever!!! They were disinterested and rude.

Dominic at Crowley was a fantastic sales associate. I was greatest by all staff members that walked by. The business was clean. Dominic even grabbed me a coffee when I was speaking with the sales manager. I would recommend this dealership to anyone. Great experience.

Crowley Dodge Jeep Ram is the only place to buy a new car. They have a huge selection and really want to help you find your perfect car. I recently purchased a 2014 Jeep Wrangler Unlimited and I couldn't be happier. They added everything I wanted early & surprised me by letting me take it home before I even expected to be able to!! They were very generous with my trade-in & made the process very easy. I really liked how Kevin Westcott worked with me on the price, making my new Jeep mroe than afforadable. The sales team knows everything about the cars and were very informative. They make sure you're happy and comfortable the entire time. I've told all my friends and family to go there. They're honest and will really help you out. Hands down best experience ever!! Tell them Karina sent you!!

Run away from this dealership as fast as possible. Once you use their services once, your phone number will be placed on a robo-call listing, which we have found is impossible to stop. When I tried to address this with Mike the General Manager, he was rude and obnoxious, and the rest of the staff was also not helpful. Ken Crowley says if you are not happy, he wants to hear about it, but no one knows how to connect me to him. DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS OR YOUR PHONE NUMBER!!!!

They convince you to get into a vehicle you really can't afford and when you realize it 12 hours later, they keep your deposit . Bad business

I came to Crowley Chrysler from my home 85 miles away in Marlboro, NY after the Chrysler dealer near Carmel, NY refused to do warranty work on my Pacifica and that was the only dealer I could go to, per my warranty terms. Not to mention they mentioned my car was safe when in reality, it wasn't. I called Crowley, they said it was a serious issue to bring it to them. I went in for service and Tim Stroker(MGR), Mark Antoinetti(Asst Manager) and Steve(Tech) exceeded my expectations. 2 weeks later, I purchased a Jeep Grand Cherokee from Ted Ocyzcnko and Chris Winter. HOLY COW! This dealership is on the ball! Sales and service EXCEEDED my expectations and I WILL ONLY go to Crowley for service on my Jeep. An 170 mile round trip drive, yup, even for an oil change! My family calls me crazy, I call it good business. I HIGHLY recommend Crowley Chrysler for EVERYTHING! They are amazing and I find myself daily talking to family and friends about them. -Anthony

Ken Crowley is true to his word- if you are not happy he wants to know. We purchased a 2013 Jeep Wrangler in June and had to bring it back to service several times for continued leaks. We were frustrated as the problem could not get resolved and called Ken Crowley. Ken and the staff made arrangements for us to get a new Jeep without any hassle. we could not be more pleased with our experience at Crowley Jeep and Dodge as we also purchased a 2013 Avenger. A special thank you to Andy, Ted and all of the Crowley team for your help. Bill Burgos

I purchased a used BMW 328xi from Crowley and I am very happy. Great customer service. The car has been great especially the all wheel drive.

Mark Carlone went out of his way to find the exact car I was looking for and was able to arrange a swap with another dealer and I was able to get the car ready for delivery in just a few days, even though they had to go out of state to get the car. Phil Lebel was able to handle all my paperwork in record time and we were happily driving our new car home in short order.

Brought my Dakota in for a rough running situation, check engine light on showing misfire cyl 5. Diagnosis was bad plug wires and and a misaligned fuel injector causing a gas smell. $513 later, I picked up the truck with no vent, floor, or dashboard air flow. I went back in and asked the service writer if the technicians had done any work on the interior and was told they only were working under the hood. He asked if I wanted to call tomorrow (Sat.) to make an appointment for that new unrelated problem. I declined. Why wouldn't he have asked me to make an appointment then and there? Because he was off till Thursday. I left and the truck started running rough again within 12 miles. After showing the vehicle to another mechanic, it was determined the a vaccuum hose leading to the dashboard was disconnected. Reconnecting the hose corrected the dashboard vent switch problem, but didn't affect the rough running problem. Consider me a fan of never giving Crowley Dodge another nickel.