Reviews
I wanted to share my recent experience in the hope that
I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien
I wanted to share my recent experience in the hope that
I wanted to share my recent experience in the hope that it may help others make informed decisions. In 2023, I purchased a 2019 Acura ILX. Almost a year later, while the car still had under 70,000 miles and was covered by the manufacturer’s warranty, I began having transmission issues. At the time, I trusted Acura of Avon to make the necessary repairs. Unfortunately, ten months later, the same problems returned—only now the car was out of warranty, leaving me with a significant repair bill. I had many questions about the original repair, but was unable to get clear answers. Seeking another opinion, I took my vehicle to a different Acura dealership, where I was told that the previous repair had been done improperly. According to their service advisor, Acura’s own recommendation is to replace, not repair, the transmission, as repairs can lead to ongoing complications. Despite these findings, Acura of Avon declined to address the issue or take responsibility. Faced with costly repairs and uncertainty about the vehicle’s reliability, I ultimately decided to sell it at a loss. If you are considering purchasing a vehicle or having repairs done at this location, I hope my experience provides some perspective as you make your decision. Sincerely, D. O’Brien
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
D. O’Brien, thank you for sharing your feedback. We are truly sorry to hear about the challenges you experienced. However, we would like to provide some clarification for the sake of transparency. The concern that arose nearly a year after your original visit was not related to the prior repair that had been performed while the vehicle was still under warranty. Additionally, Acura corporate was in the process of assisting you with a Goodwill offer to help with your situation. We understand how frustrating unexpected vehicle issues can be, and we always aim to support our customers to the best of our ability within manufacturer guidelines. While we regret that this experience led you to sell your vehicle, we stand by the work performed at our dealership and remain committed to providing fair, professional service to all of our guests. Sincerely, Acura of Avon
Dear Mrs. O’Brien, Thank you for sharing your concerns. We are truly sorry to hear that your experience with us has left you feeling this way. While we may have a different understanding of the repairs and communication that took place, it is never our intention for a customer to feel frustrated or mistreated in any way. We value your input and regret that we were not able to meet your expectations. Sincerely, Acura of Avon
Thank you for your response, but it feels like your dealership is rewriting history. Another Acura dealer confirmed the prior repair from your dealership wasn’t done per Acura’s own guidance — it should have been replaced, not patched. Claiming this “wasn’t related” and referencing a “Goodwill offer” that you never fulfilled only adds to the frustration. And unlike the polite tone of this reply, management was openly hostile when I sought answers. I stand by my review so others know what to expect. Sincerely, D. O’Brien
Thank you for responding again. Unfortunately, your “different understanding” doesn’t change the facts. Another Acura dealership confirmed the repair from your dealership was not done according to Acura’s own guidance. When I raised concerns at the time, management’s response was not supportive, but openly hostile. Polite replies here don’t erase what actually happened in person. I stand by my review so others know my experience wasn’t just about disappointment — it was about accountability that was never taken. Sincerely, D. O’Brien
Thank you for responding again. Unfortunately, your “different understanding” doesn’t change the facts. Another Acura dealership confirmed the repair from your dealership was not done according to Acura’s own guidance. When I raised concerns at the time, management’s response was not supportive, but openly hostile. Polite replies here don’t erase what actually happened in person. I stand by my review so others know my experience wasn’t just about disappointment — it was about accountability that was never taken. Sincerely, D. O’Brien
Joe the General Sales Manager is great to work with.
Joe the General Sales Manager is great to work with. Didn’t even feel like I was at a car dealership when interacting with him.
Joe the General Sales Manager is great to work with.
Joe the General Sales Manager is great to work with. Didn’t even feel like I was at a car dealership when interacting with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Miriam! We are thrilled to hear that you had a positive experience with Joe, our General Sales Manager, at Acura of Avon. It's always our goal to provide a comfortable and welcoming atmosphere for our customers. We appreciate your feedback and hope to see you again soon at our dealership. Safe travels! Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Joe Kanaan and Daniel DeSalvo made our Acura leasing an
Joe Kanaan and Daniel DeSalvo made our Acura leasing an easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to assist us in every way possible. Both Joe and Dan are most knowledgeable about Acuras and were helpful in putting together a lease quite to our advantage. We would also like to extend our thanks to your service technicians for preparing our new 2024 MDX ADVANCE "IN WARP SPEED" !!! Your staff is excellent in every aspect. Avon Acura knows quite well how to treat their customers. We highly recommend Avon Acura to all..... Many thanks Marvin & Joy Mendelson
Joe Kanaan and Daniel DeSalvo made our Acura leasing an
Joe Kanaan and Daniel DeSalvo made our Acura leasing an easy and pleasing experience as they both have done for us in the past. They make us feel very comfortable throughout. They go out of their way to assist us in every way possible. Both Joe and Dan are most knowledgeable about Acuras and were helpful in putting together a lease quite to our advantage. We would also like to extend our thanks to your service technicians for preparing our new 2024 MDX ADVANCE "IN WARP SPEED" !!! Your staff is excellent in every aspect. Avon Acura knows quite well how to treat their customers. We highly recommend Avon Acura to all..... Many thanks Marvin & Joy Mendelson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this amazing review for our team! At Acura of Avon, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Acura of Avon is an outstanding dealership and is supported by the excellent sales and management team as well as a top notch service department. Our sincere thanks to your dealership. Your entire staff is truly the best and they do care about their customers needs and requirements. I am most confident Acura holds your dealership in the higest regard as do we. Sincerely, Marvin & Joy Mendelson avon
I’m not usually the type of person to leave reviews
I’m not usually the type of person to leave reviews especially bad ones but the way this dealership has treated me has been nothing but disrespectful. I bought a brand new 2024 Acura Integra A-spec tech and the third day of owning it decided to wash it since it had been raining the first 2 days of owning it and it had mainly been sitting and then noticed a tear underneath the rear right fender well. Now you can’t notice this unless you’re on your knees and can’t just notice it looking at the car normally so it would easily been able to pass off like it wasn’t there when I had bought it. After noticing that I looked around the car and also noticed faint scratches along the rear bumper and near the trunk latch which had red paint on them like it had rubbed up against something. I instantly reached out to the sales rep Dan I dealt with when purchasing to no response. 3 days later I texted him again explaining the situation and how aggravated I was becoming since I just paid almost $50k for the vehicle and this shouldn’t be happening. Another 3 days pass and no answer so I finally filled out the Acura dealership survey form explaining my issue and giving them a bad review and within 2 hours Dan finally messages me telling me to come in. So I schedule to come in the Saturday and he comes out and tells me that he needs to get his manager to speak to me instead. And this is where the problems really start. The manager claims they reached out to me after I sent that first text to come in and I never responded so in waiting this long they couldn’t help me. I tried to show him my text logs proving they never texted me and he responds I don’t care about seeing them, you went to Acura and bad mouthed us so we can’t help you and then walked away slamming the door leaving me outside with Dan. Dan then went on to say he’d look into helping me even saying he’d help with costs to make things right and of course to this day still nothing. So I did call Acura and they told me that I can no longer bring my car to their dealership for service or anything else even though that’s where I bought it and it’s under warranty. The way this dealership is run and the people at it are a complete joke. If they can’t take criticism they should not be in business in the first place and the way they went about the situation was just wrong. I don’t even care about the damage at this point but in no way does a customer deserve to be disrespected like that regardless of the situation. I’d give this dealership 0 stars if possible and I’ll be happy to never go there again.
I’m not usually the type of person to leave reviews
I’m not usually the type of person to leave reviews especially bad ones but the way this dealership has treated me has been nothing but disrespectful. I bought a brand new 2024 Acura Integra A-spec tech and the third day of owning it decided to wash it since it had been raining the first 2 days of owning it and it had mainly been sitting and then noticed a tear underneath the rear right fender well. Now you can’t notice this unless you’re on your knees and can’t just notice it looking at the car normally so it would easily been able to pass off like it wasn’t there when I had bought it. After noticing that I looked around the car and also noticed faint scratches along the rear bumper and near the trunk latch which had red paint on them like it had rubbed up against something. I instantly reached out to the sales rep Dan I dealt with when purchasing to no response. 3 days later I texted him again explaining the situation and how aggravated I was becoming since I just paid almost $50k for the vehicle and this shouldn’t be happening. Another 3 days pass and no answer so I finally filled out the Acura dealership survey form explaining my issue and giving them a bad review and within 2 hours Dan finally messages me telling me to come in. So I schedule to come in the Saturday and he comes out and tells me that he needs to get his manager to speak to me instead. And this is where the problems really start. The manager claims they reached out to me after I sent that first text to come in and I never responded so in waiting this long they couldn’t help me. I tried to show him my text logs proving they never texted me and he responds I don’t care about seeing them, you went to Acura and bad mouthed us so we can’t help you and then walked away slamming the door leaving me outside with Dan. Dan then went on to say he’d look into helping me even saying he’d help with costs to make things right and of course to this day still nothing. So I did call Acura and they told me that I can no longer bring my car to their dealership for service or anything else even though that’s where I bought it and it’s under warranty. The way this dealership is run and the people at it are a complete joke. If they can’t take criticism they should not be in business in the first place and the way they went about the situation was just wrong. I don’t even care about the damage at this point but in no way does a customer deserve to be disrespected like that regardless of the situation. I’d give this dealership 0 stars if possible and I’ll be happy to never go there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We inspected your vehicle during our Service and Detail process as you did at time of delivery and found no damage at that time. I am very truly sorry you feel that way about our dealership and staff, we strive for customer satisfaction the best we can.
You obviously don’t “strive for customer satisfaction “ treating your customers like that regardless of damage to the vehicle or not. I did not file a complaint until almost a week and a half after reaching out to your employee and still have the proof saved on my phone of it along with how he responded literally hours after submitting the survey. That’s ridiculous. The last car I had was smashed into by another driver was a pristine 2012 Volkswagen and was literally in better condition than this car was in when it was given to me until then and you’re crazy to insinuate that I was the one to damage it. It was pouring when I bought the car and rained 2 days afterwards and the car sat and if I had washed the car after driving it home and found that damage I bet you a million dollars I would be treated the same as finding it 3 days later. The car had less than 45 miles on it at the time of finding and you can say you “inspected the car” but I don’t take your word for it after being disrespected like that. I did not once raise my voice or anything until I was called a flat out liar and had a door shut in my face and honestly wouldn’t even be writing this if that weren’t to have happened but your employee crossed the line with that.
Just the Facts
Sadly, I brought our 2017 RDX in to service the intermittent wipers that did not work. I received an estimate to replace the wiper sensor for $933. Before doing the work, the same day, I went to a glass shop that replaced a 2 x 2 inch piece of silicone that goes in front of the sensor for no charge. The intermittent wipers work fine now. Wrote to management expressing my displeasure with this experience. No response. I purchased the vehicle at this dealership new.
Just the Facts
Sadly, I brought our 2017 RDX in to service the intermittent wipers that did not work. I received an estimate to replace the wiper sensor for $933. Before doing the work, the same day, I went to a glass shop that replaced a 2 x 2 inch piece of silicone that goes in front of the sensor for no charge. The intermittent wipers work fine now. Wrote to management expressing my displeasure with this experience. No response. I purchased the vehicle at this dealership new.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
Twice now, I specifically scheduled a service appointment
Twice now, I specifically scheduled a service appointment to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. The people are nice, but need to do better planning. I now need to make a third appointment.
Twice now, I specifically scheduled a service appointment
Twice now, I specifically scheduled a service appointment to have my recalled airbag replaced. Both times they did not have the part to install. I live an hour away, so that is four hours of wasted time. The people are nice, but need to do better planning. I now need to make a third appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
I left a message for you today.
You did not return my call. An employee said they would pick up my car on Thursday 7/20, leave a loaner, do the work and return the car on Thursday. Thank you! That would be outstanding service. However, no one came to get the car. No one cancelled the appointment. I would like to reschedule. Please advise.
Pleasant Car Buying Experience
I recently purchased an Acura RDX from this dealership, my salesperson, Sarah Steck, was fantastic she made the car buying experience very easy. Sarah and the whole team were very knowledgeable and professional.
Pleasant Car Buying Experience
I recently purchased an Acura RDX from this dealership, my salesperson, Sarah Steck, was fantastic she made the car buying experience very easy. Sarah and the whole team were very knowledgeable and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
I recently purchased a vehicle at Acura of Avon .
I recently purchased a vehicle at Acura of Avon . My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were of great assistance and a pleasure to work with . I highly recommend this Dealership.
I recently purchased a vehicle at Acura of Avon .
I recently purchased a vehicle at Acura of Avon . My sales person Sarah Steck was extremely helpful, professional and honest. The whole Team (Mr.Kanaan, Mr.DaSilva, Mr.Coates, and Mr.Hartsell ) were of great assistance and a pleasure to work with . I highly recommend this Dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Exceptional experience at Acura of Avon.
Exceptional experience at Acura of Avon. I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to charge upwards of $8,000 over msrp. Ludicrous. So I decided to check in on a new Integra, seeing that they are similar cars. Walked into Acura of Avon and was greeted by Ron DaSilva who directed me towards Dan Desalvo. Dan was awesome. Hands down best sales experience I have ever had. Unfortunately in the current state of vehicles, an Integra had to be factory ordered in the specs (6MT) that I wanted as this took roughly three months which I was informed of up front. I did place an order. Dan was super communicative on the status of things as they occured. Car came in, I loved it and here I am. Very professional team at Acura of Avon!
Exceptional experience at Acura of Avon.
Exceptional experience at Acura of Avon. I wanted a new Civic Si, talked to several area Honda dealers and was told they could not order or track one down and if they did, were going to charge upwards of $8,000 over msrp. Ludicrous. So I decided to check in on a new Integra, seeing that they are similar cars. Walked into Acura of Avon and was greeted by Ron DaSilva who directed me towards Dan Desalvo. Dan was awesome. Hands down best sales experience I have ever had. Unfortunately in the current state of vehicles, an Integra had to be factory ordered in the specs (6MT) that I wanted as this took roughly three months which I was informed of up front. I did place an order. Dan was super communicative on the status of things as they occured. Car came in, I loved it and here I am. Very professional team at Acura of Avon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
A very good car buying experience.
A very good car buying experience. The professional service from the team, working with Sarah Steck and Jeremiah was a pleasure and appreciated.
A very good car buying experience.
A very good car buying experience. The professional service from the team, working with Sarah Steck and Jeremiah was a pleasure and appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Sarah and Jeremiah