Reviews
Very Professional Staff what made my Buying experience
Very Professional Staff what made my Buying experience awesome! Super friendly special thx too Sarah for her professional service! Definitely recommend this Dealership to my friends Thanks again M
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Arrived for service - they don’t have the part!
I scheduled an appointment specifically to replace my airbag due to a recall. They are the closest dealership and it takes me an hour to get there. After an hour of waiting, they tell me the do not have the part. I’ll have to make another appointment. Total travel time will be four hours. It is like they don’t value anyone’s time but their own. The front desk people are nice. Not their fault. This is a management failure. I purchased a car here. That was a good experience. I’m not sure I will again.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
I just leased my 5th RDX yesterday, and it was the most...
I just leased my 5th RDX yesterday, and it was the most amazing experience I could ever imagine. As my 2019 RDX lease was ending, I developed a debilitating nerve issue; I live in MA so getting to CT was almost impossible. Ron DaSilva went above and beyond to locate an RDX and handle the lease and registration. He called and emailed regularly with not only updates but to check on my health. In all the years I have been leasing RDX’s and having them serviced at Acura of Avon, I have always had excellent experiences—but this was exceptional. I can’t say enough about Ron DaSilva and the role he played in my lease process. He is the BEST of the BEST!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
i bought a used 2017 bmw from them and after 5 weeks of...
i bought a used 2017 bmw from them and after 5 weeks of owning the car the rear dif went on the car which i contact dealership to let them know of the problem which took a week and a half to get appt with serv dept at that point couldnt figure out the problem and told me i had to bring it to bmw which took another 1 week to get appt which they was able to find the problem and it was going to cost 4000doll to fix and acura of avon now tells me that they are not gpnna cover it because i went over the reported miles 3 weeks later was over the 2 months or 3000 miles so im out 4000doll on a car that i only had a little over a month so buyers beware this dealership will not do right by u if u have a problem and u will def get the run around trying to get your issue resolved
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
When you purchased your vehicle from us on 06/07/2021, the mileage on the vehicle was 45,858. The warranty on the car was covered up to 3000 miles over. Unfortunately the mileage on 07/26/2021 was 50,640 miles, which negated the coverage. We offered an extended warranty which was refused. Ron Dasilva, General Manager.
I did decline the warranty which i have no problem of taking care any repairs after the 2 months dealership warranty that i had on the car and to have something as major of a repair that had to be done to my car which happen a little over 5 weeks of me having the car which took over a week to get appt for your dealership to look at my car and then tell me that yall are not able to find the problem and that i have to bring it to bmw of north haven to have it look at which was able to find the problems with in min and told me that yall should have been able to find the problem at your serv dept but then to tell me that your not gonna do anything to help pay toward a 4500 doll repair bill is ridiculious…luckly for me bmw of nortth haven is a more cust friendly organization that was willing to work with me and take care of half the repair cost even tho i didnt even purchased the car from them gives me a real insight look how a REAL CUST FRIENDLY DEALERSHIP SHOULD BE OPERATED and that being said i had no problem with the sales person drew which i will say was a good salesperson working for cust unfriendly dealership which i would think that acura of avon is big dealership and i would have expected that they would do right by their cust but i was wrong
We tried to purchase a new RDX from a long-time salesman,...
We tried to purchase a new RDX from a long-time salesman, who we had previously purchased at least 4 cars from. He told us that management wanted MSRP for the car; offered a puny $200 discount for “loyalty”. Went to Acura of Berlin and got a $2,000 discount without asking. Apparently the market is different in Canton, CT. Do your homework before you buy here, or be prepared to pay top dollar.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We understand your disappointment, unfortunately the chip shortage is a real factor in our current business environment with our inventory being extremely limited and very few incoming. My apologies- Ron DaSilva- General Manager
Although my first experience with Acura of Avon was not a...
Although my first experience with Acura of Avon was not a great one back in 2019 I decided to give them another try. This time around I was dealing with different staff which by the way they were excellent I must say, Mr. Joe Kanaan the sales manager definitely won back my trust, he was very upfront, polite and very professional. Daniel DeSalvo the sales consultant was very friendly and attentive and last but not least Vanessa Seliokas the finance manager was excellent!! I would definitely would recommend this dealership. I very happy with my 2021 Acura RDX. Thank you Acura of Avon for the excellent service!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Acura of Avon! Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Awesome dealership
Impressed how easy everyone made the buying process easy to do- from sales, service and finance. Mike was also very helpful in explaining the vehicle functions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Russell, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
Great Service
Great Service, Clean Facility. They always do a great job on the point inspections. I would recommend them to anyone that has an Acura and need service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Thomas. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Tim Bouclier Service Manager tbouclier@acuraofavon.com 860-407-3373
Great sales service
Staff was knowledgeable and friendly. They were accommodating regarding the Covid situation and took my concerns into consideration. I would recommend the dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981
A Pleasure to Purchase
We have a long standing relationship with Mike Iacino at Acura of Avon. He makes it so easy to purchase a new vehicle. He knows his client and knows what that client would be happy with. Of course, we love the product so selling us a new car is easy! All the other salespeople, including the manager, are always warm and welcoming . And, you know that the Service Department will stand tall as well. I can't forget to mention Nissa Johnson in the Finance office. She is really the very best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Ron Dasilva rdasilva@acuraofavon.com General Manager 860-693-6981