Suburban Subaru

They actually had the car on the lot that I was interested. After two other dealers not having vehicles they said they had. Nice sales people very friendly atmosphere

Hello my name is Jeff Mirante,My wife and i were looking for a vehicle and to trade my 2017 jeep grand cherokee in and my wife wanted to purchase a subaru.So my wife fell in love with a subaru with 26,000 miles on it.So we were all set to purchase that car.I received a call from the sales manager Tom Godbout stating the car we were ready to purchase was already sold and to this day i don’t believe it.But Tom did state we can come in and look at another vehicle and my wife did but this subaru had 50,000 miles on it but she did not like the miles on it..They ended up giving me a even trade..The car should of been detailed but all they did was take it through a car wash and call it a day.When i got home i inspected the car as i found there was tar on the rocker panels.I could go on and on but i don’t want to embarrass suburban subaru.And then Ryan Maradei can not even call to see how we are doing with the subaru.Poor customer service.

The sales department is AWESOME! Especially Jesse!! He wasn't pushy, he knew answers to all my questions! I left there with the car I wanted and Jesse and the credit department explained everything clearly and precisely! I will definitely be referring them to my friends and family! Thanks Jesse!!!

I would like to thank x for all his help in educating me on the performance of the Outback over the competition. X was very helpful in my decision to purchase a Subaru and although I did not buy from Suburban which was a considerable distance from my home. I will forever be thankful.

I had been hunting online through your dealership and others. I had contacted Bobby Mack and he looked to see what was available. We set up an appointment- when I went in I expected to meet Bobby Mack, but a nice gentleman informed me Bobby works upstairs and he set the appointment up with me. That was John Woodman! I am so glad he did!! When I told him what I was looking for as in a vehicle, used, low mileage, etc, he told me the original car Bobby had mentioned was no longer available due to a vehicle defect. He told me to hold on and he would be right back. He was back shortly with a 2017 Subaru Crosstrek. He asked me to test drive it. It handled beautifully, just as I remembered my Mother’s had. I was doubtful I could afford it. He soon showed me it WAS possible, and I signed paperwork that day. My friend was very surprised!! I had always wanted one as I had driven my Mother’s as well as my Mother-in -laws Subaru!! John was no where’s near a pushy sales person. He is a real stand up guy and I’d send anyone looking for a car to him!!! I am looking forward to my dealings with you all, as you are a friendly bunch to deal with. Thanks so much Bobby and John for your wonderful help. I am very happy with my Subaru Crosstrek!!🤗 Before I left John came out and made sure I pumped seat up so it DID look like there was a driver in the seat. I am way too short!!😁

I have been buying or leasing cars from John Woodman at Suburban Subaru in Vernon, Connecticut for over 12 years. He is hands down the best car salesman I have ever worked with in my 55 years of driving. Really. John’s low-key and customer-focused style was immediately apparent the first time we met, and his confidence in the quality of the cars came through as he answered the questions and shared the test drives. Rather than gently push a customer for a response, he let the story of the quality and the engineering tell itself. That confidence was well-placed, at least for me – it rang true and that kept me coming back! The financing aspects and vehicle service has been excellent and reliable for all the years. I cannot recommend John or his dealership more highly. They are a bright light on the map, worth a visit anytime!

I have been buying or leasing cars from John Woodman at Suburban Subaru in Vernon, Connecticut for over 12 years. He is hands down the best car salesman I have ever worked with in my 55 years of driving. Really. John’s low-key and customer-focused style was immediately apparent the first time we met, and his confidence in the quality of the cars came through as he answered the questions and shared the test drives. Rather than gently push a customer for a response, he let the story of the quality and the engineering tell itself. That confidence was well-placed, at least for me – it rang true and that kept me coming back! The financing aspects and vehicle service has been excellent and reliable for all the years. I cannot recommend John or his dealership more highly. They are a bright light on the map, worth a visit anytime!

If I'm being honest I was put off from the beginning with the lackadaisical mask usage, especially after I was told I needed it before I arrive. I stormed out over the unprofessionalism of the sales person. I appreciated that masks were required to be worn by guests but unfortunately the implementation by the staff was laughable and semi concerning. That aside I stayed. I was very upfront about my intentions. I told my sales person I would not be finalizing a deal today ( I have a cosigner for financing). I told him from a monetary perspective where I needed to be as well as not being able to formally do any kind of deposit at that time. He took my documents ( license registration and insurance) as well as the mileage on my trade. He came back with figures based around trade value but unfortunately we were still alittle too far apart. Mind you at this point I have yet to see the vehicle or test drive any of the ones I was interested in. Which I appreciate from a time perspective if the numbers don't work then less time wasted. However, the amount of pressure I received is by far the worst I have ever experienced in my life at a dealership. There was talk about me leaving my vehicle on premise as a " deposit" being given a loaner car until friday(when I got paid)? He then asked what would he have to do to get the deal done today and I told him if there was a way to get closer to my number with out extending the term I would highly consider it ( again still haven't even really seen the car) he got super huffy and started picking up his papers in a way that suggested any further talks on price were off if I couldn't make a decision that second. I wasn't going to leave my car there, that's just a wee bit weird. And for someone who "wasn't trying to pressure me"  that's exactly what he did and in a very rude way at that. So I left. I have been to a dozen dealerships in my life and I have never been treated with such disrespect or been so upset about an experience as I was today.

Great dealer! Stopped in on a whim, and left with a Forester to replace my more trendy red car. Very helpful and patient salesman Nick. Great service people too.

After visiting Holmgren Subaru and being told I need to put down at least $2100 i thought that was very odd especially since that was the “best they could do” I decided to take a drive to Suburban Subaru explaining I just came from another dealership. Steve B was my salesman at Suburban Subaru and he was great. I went in with a capital one prequal and filled out a credit app. Ended up being approved directly through Subaru at a better rate! They didn’t have the base model I was originally looking for but made the numbers work with the premium model! They met my $0 down and pretty much nailed my monthly payment that I had set my budget for. This was hands down the best and smoothest car buying experience I’ve had. I can’t recommend them enough!