Suburban Subaru

Bought 2023 Crosstrek. 10 weeks later came in for oil change, then I’m told needed new tires. Dealership sold me a car with the worst tire rating . They will not replace tires, just a discount on new tires. DO NOT BUY FROM THIS DEALERSHIP

Everything went very smoothly. They had the vehicle I was looking for. The salesman, Ed W. was knowledgeable, customer friendly and patient. We were buying this vehicle for our business so a little more involved. The vehicle was nicely cleaned, prepared and even had a tank full of gas. I plan on going back and working with Ed on a personal vehicle.

Ed was very helpful and informative. Helped me with a lot of stuff. Didn’t feel pressured to buy anything and answered all my questions

Poor customer service and the sales team is not organized. Wasted @ 2 hours this morning trying to lease a vehicle that they advertised on television. They are misleading about the advertised deal. Suburban would not enter all my income into the system and then they told me I didn't qualify for the car because of my credit score. I told them all my bills were paid, and the credit report was incorrect. They would not give me figure for the deal I was looking for. The sales team was very vague and trying to make me come up with a ton of cash to get the car and the amount was not reducing my monthly payment. They could not explain how the down payment would affect my monthly payment. It seemed shady and the salesperson kept going back and forth to the sales manager. They were trying to sell me a car that wasn't the color I was looking for. I believe there was some false advertising and bait and switch going on there. It was an unconfutable feeling, and I plan on shopping elsewhere in the future.

Can I give 0 Stars? Wanted to reach out and let everyone know what an utter disappointment it has been to work (or try to work) with this dealership. I was looking forward to doing business with Suburban but based on the awful management and business practice, that will never happen!!! A summary of my issue. I have been searching for a used Frontier for several months, but wanted to deal with a “car dealership” versus these dealerships that deal on auction cars to make sure I was getting good service and reputable product, well based on this experience with Suburban I would have been better off dealing with these other auction dealers. I test drove the vehicle late last week and was asked to put a deposit on it, which I didn’t want to do (should have gone with my gut), but later that day I decided to place a $500 deposit on it online. Come to find out the vehicle was put for sale on the lot without going through an inspection. This morning received word that the vehicle can’t be sold due to “needing too much work”. How can a dealership purchase then place a vehicle on the lot for a certain price without knowing what is needed to sell it, then cancel the sale because it needs too much work? Seems kind of odd to me, maybe an ulterior motive for backing out of the sale on our their part (higher offer)? Here is the text I received form the salesman today. [Needs it's a laundry list. brakes everything, front, back and e brake also exhaust, steering rack, rear tailights, and other stuff totaling nearly 4k in shop at our cost. Just unfortunate. I hate to lose ya as a potential customer. Not trying be be malicious, just a bad circumstance. The refund process had started. Again apologies.] Stay away other options for used vehicles or even a new Subaru!!

Pretty good salesman's, parts personnel and technician.. The answering service is hospitable.. Just purchased my 2024 Subaru Forester…. And my 2012 Subaru Outback still running like a champ.

I will never forget my experience there when I was shopping for now 24 year old Subaru Forester. The salesman tried to strong arm me into buying from them. Would not honor the Triple A no haggle price quote even though they had the symbol displayed. Also told me if I didn't buy there that the parts manager might not be to anxious to get me parts I might need in the future. Needless to say I purchased my Subaru elsewhere. Hopefully they are under better management today.

We recently had the pleasure of purchasing a new car from Suburban Subaru in Vernon, CT, and we can't speak highly enough about the outstanding service we received. From start to finish, our experience was nothing short of exceptional, thanks in large part to the expertise and dedication of Dan Leary, the Product Specialist who assisted us throughout the process. From the moment we stepped into the dealership, we were impressed by the warm and welcoming atmosphere. Dan greeted us with a friendly smile and immediately made us feel at ease. He took the time to listen to our needs and preferences, ensuring that he understood exactly what we were looking for in a new car. Dan's knowledge of the Subaru lineup was truly impressive. He patiently answered all of our questions and provided valuable insights into the various features and options available to us. With his guidance, we were able to find the perfect vehicle that met all of our requirements. One aspect of our experience that particularly stood out was the efficiency and professionalism displayed by Dan and the entire team at Suburban Subaru. The entire purchasing process was quick and seamless, with Dan expertly guiding us through each step. From the initial test drive to the final paperwork, everything was handled with the utmost care and attention to detail. Overall, we couldn't be happier with our experience at Suburban Subaru. Dan Leary went above and beyond to ensure that we had a positive buying experience, and we are extremely grateful for his assistance. If you're in the market for a new car and want exceptional service, we highly recommend paying a visit to Suburban Subaru in Vernon, CT. You won't be disappointed!

This was the best car buying experience I've ever had. Salesman John Woodman and John Mirow in finance are extremely knowledgeable and thorough. Not pushy. I never felt pressured. I highly recommend Suburban Subaru! Ask for Woody in sales, and John in finance.

This was the best car buying experience I've ever had. Salesman John Woodman and John Mirow in finance are extremely knowledgeable and thorough. Not pushy. I never felt pressured. I highly recommend Suburban Subaru! Ask for Woody in sales, and John in finance.