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Dowling Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)
Visit Dowling Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–5:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
New (877) 644-7136 (877) 644-7136
Used (855) 693-6169 (855) 693-6169
Service (855) 812-1068 (855) 812-1068

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dowling Ford from DealerRater.

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2015 GMC Acadia

Vinny,Matt and MaMa Sue made the used car buying experience a breeze. I will visit again when my wife and daughter are in need of new used cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Allan, we strive to create a stress-free and easy experience for our customers. We are happy to see that you?re satisfied with your purchase. Hope to see you soon!

A breath of fresh air used car shopping

Purchased a 2014 CPO Edge from Dowling Ford. Vinny was great no high pressure and all of our questions answered. Overall a great experience would buy from Vinny again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Pat & Steve, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Friendly

My sales rep was Qalil and was very helpful. Everyone was friendly. The only thing was towards the end where I guess there was a misunderstanding on our deposit being given back but overall good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Camilo, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

bought used 2014 expedition XLT

Daniel Janus was our sales rep and was extremely helpful with information, answered our questions and helped make the process easy. He also followed through and found the second key and the code for the door. I was so pleased that he called back on Monday morning like he said he would with the information we needed. Would go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

My experience

My experience with Daniel Janus has been great, he’s very interested in what the customer has to say and listens!!! I would highly recommend him and dowling to my friends and family. Thank you. Lynne

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

HORRIBLE

absolutely rude and unprofessional. got mad and defensive because i found a better deal at a different dealership. only cares about the money not what you need.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Car maintenance and Service

I returned to Dowling Ford to purchase my used 2012 Ford Fusion 3 years ago. I trusted them as a family owned business. I generally do not trust car dealers. However, they are different. They know and care about their customers. I have returned for oil changes and car maintenance because first my car was under warranty and then my car repair garage closed. The service department is highly trustworthy and good. They did not charge me for a new battery last year, because it should have had a warranty to last longer. They gave me a free oil change one time, because they need to keep my car an extra day to do some work on it! They have provided me with free loaners twice. Thank you Dowling!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Julie, your comments keep us motivated and working hard for all our guests! At Dowling Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

New Customer to Dowling Ford

I recently purchased a used Ford Explorer from Rick at Dowling Ford. Rick was very knowledgeable, helpful and thorough. I was able to pick the car up quickly, and Rick gave me a complete "tour" of my new vehicle. He was very professional and took care of every detail. Chris was also very helpful. He processed all of the paperwork efficiently and explained everything thoroughly. I was very pleased with my first experience at Dowling Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

We Loved our 2015 Escape we bought from Rick

We bought a 2015 Escape from Rick. We loved the vehicle so much we replaced it with a 2018 and we made sure it was from Rick. He was totally honest with us the first time and totally honest this time. This is a tribute to a great dealership. Our relationship with Rick and the Service Dept. could not be better. All service on the 2015 was done at Dowling, they will do all service on the 2018 too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Perfect atmosphere, no pressure"

Good friends of mine suggested Dowling Ford. I'm glad they did. Howard suggested just the right car for my needs. I test drove it twice and found the car to be to my liking. There was no pressure to buy. The fundamentals of the car were explained clearly and with patience. I'm delighted that my friends suggested Dowling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Safe travels!