AutoNation Honda O'Hare

Yousef was extremely helpful! He explained the service and fees. Communicated by text to tell me when my car was ready. I appreciate the professionalism and excellent customer service! Thank you.

I’ve worked in the new car service business for over 31 years, so I would say that I am a fair judge of good service personal, this service department is the reason I drive 14 miles to get my car serviced when I have a Honda dealer less than a mile from my home. Good job Jade.

2 cars in 8 months. We gave them a chance to make it good. May 2024 - My brother went with my 85-year-old father to purchase a new ’24 Honda Sport Hybrid. My brother went with him because he is 85 yrs old, and we wanted to make sure he was taken care of and not taken advantage of. The whole experience at AUTONATION HONDA O’HARE was very positive. Dec 2024 – My dad side swiped the car and hid the accident from his family. Instead of having it repaired for a reasonable amount of money, he went back to the AUTONATION HONDA O’HARE, by himself, to trade-in the new car with 1700 miles on it for the exact same car. The base price of the car was $34,000. The damaged car was taken as a trade-in for $18,500 and then the exact same car was sold back to him for the base price $34,000 for an additional out-of-pocket cost of $20,000 after all of the taxes and extra charges including an appearance protection charge of $899 on BOTH cars…they didn’t even transfer the car washes from one car to another that he will now never use. Does that sound like a reasonable transaction made between AUTONATION HONDA O’HARE and an elderly man alone? April 2025- We were very careful supporting my dad for as long as we could. I had to invoke Power of Attorney due to a medical diagnosis of vascular dementia. Imagine our surprise when we discovered this had happened. Now my brother and I have a less than 6-month-old brand-new car with less than 500 miles. On May 3rd, 2025, we went to AUTONATION HONDA O’HARE to give them a chance to make it good. To buy the car back at a reasonable price since this whole 2nd transaction did not feel good. We were offered $27,500 and we asked them to reconsider. Instead, a stranger came out of the back office and said he just hung up the phone with the Comptroller and that for us to sell this car back to them, we needed an attorney’s letter with the VIN# of the car indicating I have the right to sell it and then asked me if I had such a document. They did not ask for my documents. I am already Power of Attorney and did not require such a document. He said it was AUTO NATION POLICY. They made money on the sale. They made money on the trade-in. They made money selling the trade-in they fixed to sell as a used car. They made money on the second sale. They wanted US to spend MORE money on an unnecessary attorney fee. We were only giving them a chance to make it good.

Fair and honest in the purchase of my new vehicle. My first service oil change tire rotation went very smooth.

Staff are very helpful,service on a timely basis. Service department is excellent, thoroughly checked concerns.

The AutoNation team was fantastic - swift, thorough, and reasonable. Really appreciate the customer service and support. Michael and Rachel were both excellent to work with and the closing/finance team was top notch. Highly recommend!

I went for an oil change and ended up having to have some additional services done and I would have preferred to have known about the additional services at the time I had made the appointment! I wasn't real surprised that there was other things to be done! It would have been nice to know the other work ahead of time!

Good and fast service , really very good representatives. I would like to do more business .

I had my car serviced by David who was very respectful, nice and kind. He explained everything to me. I would recommend him to others.

I prefer to service my car here, very reliable and the service was good. Able to apply the discount after 2 days of service. I would recommend the dealer for service.