AutoNation Honda O'Hare

Making an appointment at this dealership was the only easy and positive experience I had. I have a 2003 Honda CRV and the charge for an oil change was almost $100! They discounted it to $65 but I am used to paying no more thsn $50 for this car. So they totally overcharge. I also came in to have my brakes and rotors replaced, which I am used to paying no more than $600 for (even on my newer car). Their first quote for just those two thjngs was almost $1600! Ridiculous! The service guy brought the total down and told me the total charge for the pil change, brakes and rotors using after market parts (which is all that should be used on a car as old as mine) woukd be $772. Then, after being quoted that amount, I was called back hours later and told that they needed to replace calipers on the car and those would be $160 additional plus tax. I was extremtly upset becsuse that was not part of the original quote and they said the brakes could not be put on without them. So I had no choice. But it was very dishonest and this should have been part of the original quote. They also quoted me all kinds of other stuff to be done, as my original quote for all work was almost $3600 without taxes. My car is not even worth that! Anyway, they did not even finish the car the day I dropped it off, nor did they finish it the next day as promised. It took them two days to finish, which for only putting on brakes and rotors is absolutely ridiculous! So the dishonest pricing and the ridiculous amount of time it took to repair my car is why I only gave 2 stars. I miss my repair shop in Vegas! I do not plan to ever come back to this dealership. There are many Honda dealerships in the Chicago area. Go to another one if you want honest people and pricing!

The experience was alright. Felt like I was being pushed into buying a car. The car I bought is good. Has a few minor flaws that were not handled by the dealership, or refused to help in that matter. But all in all, an above average experience

I bought my car from here in 2023; I refinanced it about a year later and have been contacting them for a few months now to discuss refunds of GAP coverage. Every phone call to the finance department has led to the call being disconnected and every other attempt has been met with silence. I enjoyed my car buying experience, for the most part, but in dealing with the finance department in this matter, they are and have been absolutely abysmal.

After speaking with the "Express Advisor" yesterday when making my appointment I informed her that I had my last prepaid oil change purchased through the AutoNation in Arizona. She asked me the miles and proceeded to make my appointment. When I arrived on time for my appointment I was advised that the voucher was no longer valid which I could have been told that when making my appointment. Instead I show up this morning only to be told they could not honor the voucher which was prepaid. I will never be using your services again and will not be recommending your dealership. The AutoNation retail product has not been an easy one. Honestly trying to use the AutoNation product has been frankly horrible. Dominic Giancaspro.

I finally landed at AutoNation Honda O’Hare—and I’m glad I did. Shoutout to Michael Tiritilli for being the chillest car salesman I’ve ever met. No pressure, no sales pitch that felt like a TED Talk—just good vibes and real talk. Traded in my Jeep (RIP, old friend) and drove off in a shiny new 2025 Honda HR-V with a great APR. Meanwhile, McGrath was out here trying to sell me a car and my own kidneys. Zero stars for them, five stars for Michael and the team at AutoNation!

Staff is always polite and accommodating. Has kept me updated with repairs on my car and have done an excellent job. I have always trusted their expertise.

Mary was amazing! She helped understand my needs and did her best to get everything I wanted in my vehicle.

Ali was very friendly, knowledgeable, easy to talk to and helped me with trading in my car smoothly. I would highly recommend him whenever you stop by at Autonation Honda Ohare.

I recently bought a new Honda HR-V from Mary at O?Hare Honda, and I couldn?t be happier with the experience. From the start, Mary was welcoming, knowledgeable, and easy to talk to. She took the time to understand what I was looking for and helped me find the right car for me and my needs?without any pressure or sales tactics. The entire process was smooth and efficient, and Mary was there to guide me every step of the way. She made sure I was comfortable with everything, answered all my questions clearly, and followed up afterward to make sure I was still happy with my choice. If you're looking for a new car, I highly recommend working with Mary. She made what could have been a stressful experience feel easy and enjoyable.

Excelente servicio al cliente. Todos muy amables desde que llegamos hasta cuando compremos el vehículo.